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March 2024 by J Dok
I checked the closing time online before driving to this location. I got there 50 minutes before closing. I walked up and pulled on the door, which was locked. The staff members were standing in the back, looked at me, then shut off the lights. I arranged family to watch my kids so I could peacefully take a trip to Kay's. I know that's not their problem, but it is just very inconsiderate. Especially when you're a company where customers spend thousands of dollars on products. Diamonds aren't cheap, and I don't think the customer service should be.I gave 3 stars because I have had a previous pleseant experience at this location.
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February 2024 by Mark Sypnieski
The girls here are very understanding, caring, helpful people. No pushing to sell, no leading to find an expensive item. They will go out of their way to find discounts if at all possible. Just so you may get what you want. Could not be any more pleased.
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February 2024 by michele moore
Great LeVian show. Professional customer service. A+++++ Great job. Thanks for the one on one help finding another perfect LeVian ring.
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January 2024 by Lindsay Covault
A HUGE thank you to Jo with our whole engagement ring/ jacket situation. She made sure it fit together and was soldered to perfection. Valpo has amazing employees!
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December 2023 by Wendy Forgus
They were amazing! Very helpful!
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October 2023 by Frank
VERY EXPENSIVE & out of REALITY..Want me to spend over $70 to get ears pierced with my on diamond earrings.NO WAY!!!Lost my BUSINESS!
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August 2023 by Ethan Rosaschi
The staff was incredibly friendly, and helpful when it came to making the perfect decision on a ring.
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August 2023 by Alexis Brubaker
I can't for the life of me remember the nice lady's name, but I went in and got my ears pierced after my old ones partially sealed from years of not wearing any earrings. She was super sweet and talked me through the whole process, which helped because talking calms my anxiety over things that involve being pierced at all (such as shots and the like). I would absolutely recommend coming here if you are looking to get your lobes pierced or re-pierced!
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May 2023 by Samantha Muffett
I had an amazing experience with Sherrill. My wedding ring broke and would have been a costly repair. She was able to help me fix my issue. The whole process was so smooth and easy! I would definitely recommend this location for all your jewelry needs! One happy customer!
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January 2023 by Jessica Campbell
I got engaged in 2020 during a very hard time. Had a few hiccups with my ring during sizing and bands with what we were looking for and it just wasn’t working out. After coming in a few times and leaving in tears…the store manager Sherrill was NOT having it. She made my dreams a reality. She got me EXACTLY what I wanted and in time for my big day! I couldn’t have asked for better customer service! I would like to say that Cheryl is an asset to this company!
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December 2022 by Christina Uhing
They need to fix their hours on their website and on Google. Both places say they open at 10 am on Wednesday…they do not…they open at 11 am. Wasted a trip to Valpo and gas to get my rings cleaned. Not impressed Kay Jewelers.
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August 2022 by Jessica Keene
I got engaged in 2020 during a very hard time. Had a few hiccups with my ring during sizing and bands with what we were looking for and it just wasn’t working out. After coming in a few times and leaving in tears…the store manager Sherrill was NOT having it. She made my dreams a reality. She got me EXACTLY what I wanted and in time for my big day! I couldn’t have asked for better customer service! I would like to say that Cheryl is an asset to this company!
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July 2022 by Jim Whitaker
Nice staff good products.
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March 2022 by Meghan Morey
When I walked into the store no one looked up, welcome me, or in anyway acknowledge a customer walked in. Every associate was with a customer already, but no one bothered to say we will be with you in one minute. I decided to leave and come back about 20 minutes later after running a few errands. Once again when walking in no one even looked over or acknowledged that someone had walked in. When talking with the customers waiting before me, they had also not been welcomed in. Once I was helped the associate was kind. I was came in to get my ring checked for the warranty, but if I had come to look and purchase a ring, I would have left well before anyone decided to acknowledge me.
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January 2022 by Tom Bolde
Ordered online and had it delivered to the valpo store. Everyone was helpful and friendly. Took quick care of me. I was in and out in 15 min.
