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February 2024 by Faded P.
This actually felt illegal. I went there for a tire change in October last year nothing crazy, however the manager worked on it I won't say who but easy to find out. It took him 4 hours and 25 minutes to change all four tires that's more than a hour on each tire. Not only did it take so long he BROKE OFF my sensor and blamed it on me! He wrote it off as broken on arrival when another worker literally gave me my sensor back ripped off instead of telling me he threw it in the trash! How can you say it is broken on arrival when it worked PERFECTLY fine before. I only knew because of the other worker he also charged me extra than agreed upon $20 more for 3 hours extra it should've been and a broken sensor. I wish it ended there. There's a HUGE poster that legit says "military discounts" he flat out refused it I don't expect it but when there's an actual poster saying so I did expect it. It is now the end of February for about half a year they've told me they'll fix it, THEY MADE GO THERE FIVE SEPARATE TIMES! But now they suddenly changed and said no that is what felt illegal to me. How can you tell me you WILL fix it but now you can't? When I'd call for an update and request the manager who worked on it he would groan and give it to a different coworker.A coworker that wasn't even working that day he would not take responsibility over it it's a $40 part I can fix it but you go to them so you don't have to deal with this. What ended up making me decide to make a review is i called HR I explain the situation they said they'll call me back it's been 3 weeks and I've called many times they're ignoring me. PLEASE go to legit anywhere else. Do not go here if you do do not have the manager work on it he could break it and not take responsibility.
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February 2024 by Bridget Dwyer
I completed an oil change with Jiffy Lube, fast forward about 6 weeks later and my car started ticking. I was encouraged to have my oil level looked at to which I regrettably replied, “I just had an oil change my oil is fine.” Fast forward a few months later my car has needed so much engine work. My family mechanic said I had no oil in my car. There were no leaks and everything was sealed properly, Jiffy Lube either didn’t give me oil or they did not give me enough oil. I found the time to call and the shift manager took my information and then quickly called back and very condescendingly reminded me that it had been months since my oil change. I acknowledged the fact, I work from home and very rarely drive my car. I asked for a recording of my oil change and was told they are deleted after 30 days. I asked to speak with the general manager and the shift manager said he was not currently in the shop but that the general manager is who did my oil change! It dawned on me that on the day I pulled out I was disappointed that my car was not vacuumed but shrugged it off and that a couple months back I ran out of windshield wiper fluid quickly when I tried to use it after the oil change leading me to believe that they never topped me off like they should have. My engine repair has cost me thousands of dollars, proceed with caution.
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February 2024 by Romeo Marcinkowski
Great group of people working here. I have a car with a motor swap not original to my car. I gave them all the info on the motor and they had no issues changing the oil for me. Should I change my own oil on a motor swapped car? Most likely. But it's cold and I didn't want to, so they'll forever have my business!
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February 2024 by Dane West
Fast, professional and thorough. I didn't want to deal with the screwed on undercarriage so it was worth the money. Also their free inspection spotted some air filter issues which I was happy to find.
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February 2024 by Karolyn Dacey
It was the best service I've ever had. No wait time. I'm glad I chose Jiffy Lube.
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February 2024 by R. Fitzie
Great mechanics, technicians and staff! Provided excellent service with exceptional customer service! Highly recommend!Services: Auto engine diagnostic
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February 2024 by Blake Hintz
Fantastic service! Professional and friendly. I had a dark spot on the inside of my hood. The manager did an inspection and cleaned it free of charge and so we can see next time if the spot returns. I have been going to this Jiffy Lube for years, and always had great service. This exceeded all other visits.
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February 2024 by Aaron Merkel
Worst service, over priced, and lied on the receipt. Not even sure if I got a new oil filter they didn’t show me the levels after changing it did not inflate my tires did not refill washer fluid, and it said I opted out of the vacuuming, but I was never asked. heck, I didn’t even get a windshield sticker for my next oil change
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February 2024 by Joseph Hedstrom
Ashante is an awesome guy and gives GREAT customer service! He is personable and has a very positive attitude. I have been here 2-3 times and every time has been quick and easy. This is my go to place for an oil change in Valpo! Thanks, guys!
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February 2024 by Joseph H.
I have really enjoyed getting services from this Jiffy Lube for my past few oil changes. Ashante is a very friendly face who shines with positivity and energy; he makes the experience fun and easy and has treated me with great respect and top-tier customer service. The service has been timely and I trust the workers; that is big praise in the auto repair industry, considering how companies sometimes jack prices or take advantage of unassuming customers. Not the case here. Keep up the good work - and keep doing you, Ashante!
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February 2024 by Robert Schele
Friendly, quick service. Well done as usual.
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February 2024 by judy decker
The guys were so nice and helpful.They went above and beyond. Ihighly recommend Jiffy Lube.
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February 2024 by man p
"Efficient oil change service at the shop. Quick turnaround, knowledgeable staff, and fair pricing.
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January 2024 by Sandi Hinkle
I had gotten their at 4:45, right after work. Employee was very rude, acted like he was annoyed and bothered. Very short with his comments to my questions. I have always had great experiances, but this time was not. I was concerned the oil change took less than 10 min. Just hope I have no problems. I may find a new oul change facility.
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January 2024 by connie mckinney
Great serviceServices: Transmission
