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October 2023 by Patricia
Expensive, unprofessional, rude, aggressive service, they unauthorized payments.
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October 2021 by Joshua Vida
My first daughter tested positive for covid. Subsequently, 3 more in my family started coming down with the same exact symptoms, so after a few days, we go back for 3 more tests. Results all came back negative. After calling them to talk about the results, they were very short with me, gave me no explanation other than “All our tests are 99% accurate based on reviews.” I’m here to bring that % down a bit, as I’m doubting the accuracy here. I asked if they’d give me a discount on another test. They declined. I did like the idea of the saliva testing, which is what we all had. Much less painful than the nasal swab. But the accuracy is questionable at best.
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September 2021 by Tina W
FYI they schedule everyone for the same appointment time. They add a statement during registration if you don't show they will charge your card so you are stuck in the loooomg line unless you want to pay for nothing.The biggest annoyance is they didn't start on time! They have 1 employee running in and out of the building very unorganized! I called them while in line and they said the line moves really fast my appointment was at 9 finally tested at 10:03.. They need an outdoor station so you can speed up the process, and see them change gloves instead of going in and changing gloves and then touching the door handles to go back in after they glove talk to you then go back in.They were very friendly only positive.
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August 2021 by Thomas Wade
I needed the Covid results the same day for travel and Kim made the process quick and easy, and made sure I got my results on time.?
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July 2021 by Tricia Chandler
Was able to schedule a short notice Covid test. Results were in less than 2 days later. Insurance reimbursed the cost as well. Recommend.
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June 2021 by Jaehan Park
I needed a PCR test for travel. Kim checked me in, and got my results emailed in less than 3 HOURS! Everything was smooth and fast.
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May 2021 by amy balcerak
I got a PCR test for travel, and was nervous that the results wouldn't come in time. The lab tech, Kim, called me the next morning to inform me of my results, and that I would get the email confirmation in the next few hours, in plenty of time for my flight. She was very helpful and reassuring. I would use this service again without hesitation.
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May 2021 by Naho Kikuchi
Extremely helpful with travel documents. They were very patient with what we needed. Highly recommend!
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April 2021 by Amy E. Thom
Professional, friendly and efficient! Particularly for travel, I would recommend this private lab over other testing centers. Thanks very much Great Lakes Labs!
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April 2021 by Wendy Forgus
I had to get a covid test for travel purposes and already had covid in march 2020 , Kim at Great Lakes was awesome! She referred me to a different tests that only tests for current sickness not old covid. She was awesome at the nasal swabs as well. I pulled up my appointment was at 9:00 and pulled out at 9:06. I feel like I was looked out for and very well taken care of.
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March 2021 by maria morris
Great Lakes Lab and their staff did an excellent job with administering the covid test for myself and daughter. Kim was great. They were extremely professional and very friendly. The results were quick and I felt very confident in them. I will go back if needed and will recommend to my friends.
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March 2021 by Jennifer Pulido
I took my young daughter here for a covid test and they were wonderful! Kim was very patient and kind in explaining everything to me and my daughter. We received the results within a couple hours. I'm very pleased with our experience and we will be back again if we need another test.
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March 2021 by Lina Murphy
I went there twice so far for COVID tests, and I had a great experience both times. The workers were very nice and helpful, and the wait time was short. My results also came back quicker than expected in both instances!
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March 2021 by Cynthia Panfil
Fast efficient and painless Covid testing. Easy to schedule and I had results in 2 hours. Highly recommend
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March 2021 by Jim Reed
I had some issues with reading and printing the test result. Carla was more than patient with me and I had my results printed out while we were on the phone. Very good experience.
