CVS is generally appreciated for its helpful staff and quick service, especially when staff go above and beyond to assist customers. One reviewer praised a staff member for making their day brighter with kindness and helpfulness. The pharmacy staff are often busy, but some, like the pharmacist manager, are willing to go the extra mile to help customers get their prescriptions promptly and save money. However, some customers find the rewards program limited and prefer other stores like Walgreens for their convenience. Overall, CVS provides good customer service, with staff willing to assist in urgent situations.