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October 2023 by Erica Ellis
Save your time and go elsewhere. Irresponsible with items, horrid attitudes, and unprofessional in handling business. They had no remorse for losing our item and offered no solutions.
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June 2023 by Patricia Ward
I did sign release for a lovely sequined evening top but lady said would most likely be ok. All sequins missing. I have previously worked dry cleaned items so know it’s possible to do. Handed to me no explanation. Offered a credit for the item - no thank you.Service: Special care fabric cleaning
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June 2023 by Patricia Ward
Admittedly I did sign release that the sequined evening blouse I brought in may lose sequins-though lady at desk assured me most unlikely. Having actually labored as a dry cleaner for many years I understood- though I had always been careful working on items like these and never lost any. They handed it to me with absolutely no sequins and didn’t say a word. Called talked to manager who said they would credit me. No thank you. Would not recommend for any delicate items.
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March 2023 by Ashley Schoffelmeer
My husband and I have been using Colonial for a while, since before the fire caused them to move from their old place on Rt. 30. And honestly, it’s been great until recently. We have been using the Calumet location and twice now I have seen an employee (the same one) smoking out the drop off window, both times causing the place to reek of cigarette smoke when I went inside to pick up my clothes. I pay to have my clothes dry cleaned so they look great and smell fresh; definitely not to then sit in a room that smells of cigarette smoke. That’s just…gross. I’m disappointed to say I’ll be taking our business elsewhere.
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October 2022 by Annie W.
I started using this company a year ago. The last time I picked up my clothes, I noticed my pants had not been cleaned. They were not pressed and did not smell clean after I wore them to a outside concert for the first time and I smelled smoke on them. I thought maybe I was wrong then I went to pick up 2 blazers today and the one we told them to be careful about was missing 2 of the nickle size jewels and when we dropped it off the guy who is the owners son was very rude and did not want to be working that day. We told him to hang on to the jewels if they fell out. It is my moms coat and I can fix it. When I picked it up I noticed the jewels missing and asked if they had them or put them in the pockets. The girl did not know and called him. They both would not look for them and he told her to give me 7$ and tell me they will not do business with us . I couldnt believe it. I am the one who should be telling him that I wont be back. This guy is so rude . They will definitely lose business treating customers badly.
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July 2022 by Kyle Spornick
Stopped by to ask about services for cleaning cycling gear and what products to use @ home. Thanks ladies!!!
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July 2022 by Gary Nicolas
What’s wrong here?Is the hanger optional when boxed?
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May 2021 by Katie Ritchey
I called around town to see who could clean my wedding dress because I have to wear it twice due to the pandemic. They assured me that is wouldn’t take more than 2 weeks, and that they had never seen anything take longer than that. Well I just got a call today that it won’t be done on time. Don’t use them if you have a time constraint.
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March 2021 by Pam M.
Please stop hanging my sweaters on the hanger. . I get them back stretched out at the shoulders. Fold them & put them on the hanger bar.
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March 2020 by Kristina L.
I am disappointed with this place, especially with male dude that has very unprofessional manners and a bad attitude. He could benefit from taking a crash course in customer service skills. I brought a white jacket and a silk blouse to dry clean. I specifically asked the girl who worked up front that day if stains in underarm area come off. She reassured me that they clean the type of stains all the time and it will be no problem. After I picked my clothes, I could not believe what was done with my blouse. It had some kind of liquid running traces all over it as if it was soaked in something and dried carelessly, there was also an ink mark right up front that was never there before. It looked so bad I wanted to cry. Needless to say, underarm stains were there on both the jacket and the blouse. Above mentioned rude male even started to argue that they can not guarantee the outcome of stains and his point basically was "take your clothes and have no complaints for we did what we could". I was appalled. I told him that another employee made it clear to me that my clothes will be cleaned. Otherwise I took it elsewhere. He did not want to hear it and went bluntly that he can not be responsible what his other colleagues told me. I could not believe this guy and such behaviour. Finally another manager from different location has been involved in this. That is the only reason I give this place two stars. She made sure to inform me that white jacket could be cleaned, but she has to use some wet cleaning method that goes against fabric handling guidelines. I agreed, what else was left to do ? And it was cleaned. Bottom line is, if cleaners are not qualified to handle certain fabrics properly, they should not take your clothes to ruin it leave alone take your money for it. Will never come back here.
