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January 2024 by Anna A.
Dr. Smith is the best optometrist in the area. He fixed my prescription after trying four different optometrists. He also went above and beyond to figure out my son’s eye problems which more serious than we realized. The opticians are extremely kind and very friendly too.
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December 2023 by Bill Gollnick
Want to thank ke Airra at the Valparaiso office. She went above and beyond to make me comfortable with my new glasses. Took her time adjusting them to the point i was completely satisfied.I admit i can be a little critical, however she was patient and made.me.feel special.Thanks again to ke Airra.Kathy Strazzabosco
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December 2023 by Gregg Terkovitz
All that I can say is that Dr. Smith and optician Micah were two of the most professional and helpful people who I have ever met. Professional and courteous were two adjectives that I will use to describe them!
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November 2023 by Robyn Buehrle
We greeted by the receptionist Susan and we also worked with Sue who helped me with my order. Both ladies were wonderful, very nice, and they made us feel like we are part of the family. I would recommend America's best and Valparaiso Indiana to others. Thank you ladies-janie
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November 2023 by Cathy Broach
I purchased two pairs of glasses years ago & had problems. However, I thought I would try them again. This time they gave me a ridiculous explanation on why I couldn't get two pairs? They have signs inside the store, that saids differently. Then when I recieved my one pair of glasses one lens was set further into the frame.I have to say though the staff was very friendly.1108/2023 UP DATE. Thank you Sue for responding so quickly to my concerns. I was impressed and appreciative that we were able to communicate and resolve the concerns expeditiously. As I explained in detailed to you, it wasn't the staff. The staff that I worked with were detailed and friendly. Look forward in seeing you in the store soon.
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October 2023 by Dannielle Newcomb
Dr.Smith, Jack, Ke’Airra, Sue and everyone else working at Americas Best made my visit so easy! You can tell they actually care and just want to give you the best service they possibly can. After having issues with my insurance, they all helped me gather information needed for my appointment today. Highly recommend and will definitely be back for future vision needs.
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October 2023 by Arianna Reid
Had an issue with my insurance and they helped me with it. Keairra & Micah were wonderful and helped so much. This was my sons first eye doctor experience and they went above and beyond to ensure we had an amazing experience.
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September 2023 by Lisa Smith
Excellent service. This will now be my new eyeglass and contact lens place! I can’t believe how much I saved on brand as well as generic name prescriptions. Dr. Smith was very thorough and helpful answering questions about my retina health. Hats off to the eye technician, Jack and office front staff. All knowledgeable and courteous.
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September 2023 by Kim Sgouroudis
What a great experience I had with Valparaiso’s America’s Best! Every person I encountered was amazing. The receptionist was Susan And she immediately put me at ease, and explained what I was going to be doing. The tech with Cathy… she was great And was lighthearted and humorous throughout the exam. My exam with Dr Smith was extremely thorough. I was reluctant at first because I’m diabetic, but I feel that I had an extremely comprehensive exam. He explained everything and I feel really good about the service I received. Jack took his time, explaining everything completely to me. He offered options and explained the price differences. I have no hesitation recommending this crew for anybody’s eyecare needs.
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August 2023 by RaeAnn Ballard
Had a horrible experience at target optical and decided to walk down the block to America's best in hopes of finding my 3 year old his first pair glasses. From the moment we walked through the door sue was absolutely amazing! She went through every pair of kid's glasses until she found a pair that would fit his little adorable face? She was kind and had wonderful patience with my 3 year old and made him enjoy this experience. She turned my frustration from the bad experience at target into a wonderful experience, and I am truly grateful that we decided to go in and see what they had for him..
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August 2023 by Carolyn Bakker
Cathy was incredibly helpful, she is welcoming and friendly immediately, then also helped substantially with a concern over my prescription and effectively corrected everything. She went above and beyond, and was communicative and thorough. Her colleagues seemed to enjoy her natural leadership as well!
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August 2023 by Andrew J. Chen
Great experience! The contacts took a little long to arrive, but Keairra did great during my class while explaining and demonstrating how to put in and take my contacts out. Sue was very empathetic and helpful over the phone and tried to arrange and offered to drive my lenses to the Portage or Merrillville location so I could take my test promptly when I was in a hurry.
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August 2023 by Tavetta Patterson
Sue provided excellent, compassionate customer service for me and my husband! Dr. Hiscx provided excellent customer service and gave me a new eyeglass prescription that opened up a whole new world. I am thankful that we had an opportunity to visit America’s Best!
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August 2023 by Eli Wendt
Staff was very friendly and professional. I felt well taken care of. Well worth sitting through that one part where you get a dry puff of air blown directly in your eyeball (which actually wasn't so irritating as I had made it out to be)
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August 2023 by Ryan Tilley
Shout out to the Valparaiso, IN location! Away from town, I needed help. Ke’Airra contacted my local location to discover the information needed. Danielle helped me create the order. Both were exceptional in kindness, understanding, and care. Thank you!
