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January 2024 by Niki Mitchell
No problems at all. Quick reservation and pick up. Thank you so much for helping me get furniture picked up and delivered for my son and his family!
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January 2024 by Travis Clark
Very friendly and fast service. Able to get the U-Haul within hours of reservation. Quick to get us the vehicle and had it ready. The 15’ truck with the EZ load ramp made moving a breeze with the appliance dolly added. I paid way less than quoted online, ran into an issue moving and got to keep the vehicle longer with no additional charges. These people know how to do customer service. Very satisfied will be returning!!
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January 2024 by Kayla Reeves
Excellent customer service
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December 2023 by J Tay
Speedy service, friendly staff, excellent truck, great price
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November 2023 by Kathi Gemmaka
Reasonable and affordable, just what we needed for the day.
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October 2023 by Neil Kale
DISGUSTING place to store your items. We found dead mice MULTIPLE times. We had a storage unit on the bottom and had many issues with mildew/water seepage. To charge $160/mo is absolute robbery! Go ANYWHERE else but here
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June 2023 by Richard Burden
Staff was excellent! Great experience.
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December 2022 by Chris Morales
Terrible customer service I rented a 20' truck for the day at 1030 am, doing a little remodeling on the house so I thought initially I'd have it back by seven pm, while when I initially got the truck they gave me the option of keeps it till 1030 am the next day no extra charge, later I found out I would need the truck longer than expected so I called U-Haul and explained the situation and told them if they were gonna charge me again I'll just bring it by 7 pm like planned, they told me to go ahead and bring the truck back at 1030 am with no extra charge I brought the truck back at 9 am with more gas than It had when I got it and they charged me 130 dollars. When I contact them they are rude and act like there's nothing they can do,when all their calls are recorded needless to say customer service is absolutely terrible
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December 2022 by Martin C.
This review is based on my brief interaction with the attendant. Overall a seamless experience. Most importantly though, I dropped off the truck at their location on a one way move from upstate, and left my cellphone on the dashboard. Their customer service after hours department made sure to coordinate with them and I was able to retrieve my lost phone from them as soon as they reopened the shop in the morning. Honesty and integrity deserve recognition and at least a 5 star rating.
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November 2022 by Kevin R
Convenient for my purposes. Just moved to Terre Haute and needed short term storage. They offered a month free and they made everything easy. The only thing missing at the storage facility is a freight elevator. They have a ramp at the end of the building. It wasn’t bad for what I was storing.
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October 2022 by Kevin Ramage
Convenient for my purposes. Just moved to Terre Haute and needed short term storage. They offered a month free and they made everything easy. The only thing missing at the storage facility is a freight elevator. They have a ramp at the end of the building. It wasn’t bad for what I was storing.
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August 2022 by Julio G
U-Haul has ZERO respect for truck drivers!!!I had to pick up one box at this facility and I called them a couple hours in advance to ask them if they can wait for me for 30 minutes after closing time to get the box because I still had plenty hours of driving left. They told me that somebody will wait BUT when I got there, 32 minutes after closing, NOBODY was there to help me.U-haul should be a little more flexible in regard to truck drivers. We are driving thousands of miles every week and we deal with a lot. It’s very hard to get to these U-hauls, by minutes.How difficult it is to accommodate a hard working truck driver, every now and then?!At the end of the day we are serving U-haul customers. We should be on the same team not against each other.
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June 2022 by Brandy Campbell
Had reserved a truck for 10 am and when we went to pick it up they told us it was for 7 pm even though I had a email saying pick up at 10 am
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August 2021 by Haoran Chen
Thank you so much for your help!!!!!The hitch ball size we got from the U-Haul in Pittsburgh, PA is completely wrong, which cause the connection between the hitch and our trailer become loose. That’s could be life-threatening issue, thank you for help us found out where the problem is and help us to find the right size for the hitch ball.
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August 2021 by Sidney H.
Terrible service - reserved a 15' car online to pick up at 9am, but could not pick up at 9am because they pushed it back and then they gave us a 20' vehicle, charging us more. Then when we corrected them for the 15', they said we were in the wrong. So after paying extra for a different vehicle, we started on our trip where we going to drop it off in our next location. We then get a text message that states we need to bring it back to Terre Haute to drop off even though we selected a different city on the online reservation. So we head back to TH to drop off and do all the check out things, but then get charged for dolleys, furniture pads and more, which we weren't even offered in the morning. It was all in all a ridiculous and horrifying experience. I wouldn't recommend this company, especially with the rude customer service they gave to us.
