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February 2024 by Barbara Reynolds
This was the best eye appointment I have ever had in at least 40 years, the reception was great, the Dr was awesome and the Nick was more helpful than any prior visits, thank you LensCrafters for an amazing experience
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February 2024 by Jennifer Tackett
Great staff
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February 2024 by Brittany Isaacs
April provided great customer experience when it came to finding the right frames. The process was quick and enjoyable.
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January 2024 by Jess K
I've seen Dr. Harper twice now and brought my husband along this time. After a bad experience at a different office, he was left with contacts that didn't fit his eyes for almost a year. After seeing Dr. Harper and his staff, he left with a much better fitting set and prescription! We never once felt rushed or pressured to make a decision. Dr. Harper got him four different sets of contacts to try to make sure he was completely comfortable and didn't once make us feel like an imposition. He was very personable and made us feel like family. His staff was very kind and helpful and made sure my glasses were perfect. They even called a week prior to go over insurance, copay and how much we would owe out of pocket if we chose not to submit an out of network claim. We will definitely be making this our optical home!
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January 2024 by Cheryl Edwards
My experience with Lens Crafters was the best I have ever had in 30 years of wearing Contact Lenses,I want to thank all Employees,Good Teamwork Quick Service,I'n a timely manner. Thank You
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December 2023 by lindsey cox
I came in yesterday and it was super busy. Risa took immediate care of me and my needs. I didn’t know what I was looking for and she helped me the entire way through! I will always come back!
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December 2023 by patricia griffith
Very professional and friendly... Explained all the options in the glasses .. bifocals, lenses, protections for lenses... care of glasses.. coatings .. took her time.. got me a great price with my insurance. Will definitely go back.
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October 2023 by Ali Seger
My experience with LensCrafters was very pleasant. Customer service was amazing from start to finish. The person who answered my initial phone call to make an appointment was so easy to talk to. They made my first experience with the eye doctor wonderful. Everyone was very knowledgeable and answered my questions thoroughly. I really appreciated the help picking out the glasses since I had never worn glasses before and the very kind lady was so helpful and honest. I recommend LensCrafters to anyone.
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October 2023 by Kadin Bell
Customer Service was the best I’ve ever been to for an eye exam and getting glasses. Risa and April were very helpful and so nice. The Dr was very polite and wasn’t on a time schedule. I would give this place Ten Stars if I was able to!!!!
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September 2023 by Jen Zimmerman
Always helpful. Great selection of luxury brands. Great knowledge of working with insurance.
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August 2023 by Longneck Hauling LLC Griffith
First off, I'm a 44 year old man with mild autism. The young lady that did my first few test, explained the test to me and what to expect on each. That was incredibly helpful for me personally. The Doctor was great as well. When my glasses came in they didn't fit like I thought. I have sensory issues that others don't understand. The same young lady that explained the test helped me with my issues. I can't say enough good things about my experience. Thank You!
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August 2023 by E Smith
I have been a Lenscrafters customer for many years, first in California then in Texas and now in Indiana. I have alway received good, personal customer service. But, in their Terre Haute, Indiana store the store manager, April, went far beyond that. I had gotten a pair of glasses that I disliked even before I got out of the store but I decided it must be that they were just new and I would get used to them. Wrong. It only got worse to the point that I had to go back to my previous glasses. Frankly, I could not see through them. I wear bifocals and, with the new glasses, I could not read fine print when holding a book and when attempting to watch TV, it was blurry. This was not going to work. I live 30 miles from Lenscrafters so driving down there is not something I can just do. It took me almost 2 weeks before I could get back to the store. When I did I walked in and anticipated having a problem with their 30 day happiness guarantee. Wrong.April, the store manager came over and we talked and she assured me that there would be no problem with a return and asked me if I wanted a refund or a new pair of glasses. I chose the latter. While I looked around at other frames April checked out my past record and learned that I had been given the wrong type of lens variation. She said that was, most likely, why I was having problems with this new set of glasses. She explained all of the details to me in layman's terms with a very professional yet friendly attitude. Within 30 minutes, I had chosen a new frame and was on my way. When I go back down to get my new glasses, I am going to make sure April is working that day.
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July 2023 by Troy Cornwell
The doctor was was very thorough, patient, and kind. The staff was very helpful, accommodating, and kind.
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July 2023 by Amanda Poarch
My husband and I have gone here the last couple of years. They have a wide selection of glasses to choose from and they are quick and easy to deal with. Will continue to give them our business as we have had no issues.
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June 2023 by Shane Laird
Staff was extremely knowledgeable, friendly and helpful. Excellent experience!!
