Kohl's is a department store that rewards the everyday with sales and Kohl's Cash to save money. It offers hassle-free returns and free store pickup for safe and easy shopping. The store carries favorite brands in fashion and footwear for active and casual lifestyles, beauty products by Sephora, and home decor, all designed to fit different personalities and budgets. Customer experiences vary. Many find the store neat, clean, and easy to navigate, with friendly and helpful associates, quick checkouts, and good prices for quality items. The process for Amazon returns is noted as always easy and quick. However, some customers report issues, such as problems with an application leading to immediate concerns or not finding specific clothing items in their preferred colors and styles. While staff are often described as amazing, sweet, understanding, and patient, there are isolated reports of dismissive attitudes from management regarding customer concerns. Overall, the store aims to foster an environment of inclusion and belonging for all.
The front of the store is all messed up. The check out area is very small. It's now a checkout similar to TJ Maxx. There are self check out areas that aren't working yet. Only 1 entrance and exit. The cashier's were rude. Everything is all crammed together. I just don't like shopping there anymore.
October 2024
Going downhill, stock seems like it is minimal. Can't find things you like in multiple sizes.
September 2024
I couldn't find Gloria Vanderbilt Amanda straight leg jeans in the blue denim that I usually wear. They had plenty of khaki and the old like blue but that isn't what I wear. I like this brand because they stretch and fit well. Also, I'd like to see more short sleeve or 3/4 length sleeve t-shirts offered.
