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November 2023 by Heidi McIntyre
2nd time purchasing a vehicle from Fuson, absolutely a delight. Pulled into dealership to see vehicle I was interested in Reserved with my name in window. All the staff is awesome and treat you like family
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October 2023 by Jacquelyn Bernard
Sale was very smooth and had a great sales guy. They gave me a great trade-in value for my old car. Then they lost my car title for the trade-in and asked me to come in to sign paperwork for them to get a new one. Once I came in they said it’ll also be $100. I ended up being able to order it myself for $40 (it would have been $15 if I could have just ordered a regular title-not a “speedy title”). They definitely assume I just didn’t bring the title to them, which is why they never apologized for losing it and also making me pay $40 for their own mistake. I imagine this place is great unless you’re the unlucky customer who has an employee make a mistake on the sale.
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October 2023 by Alan K Borders
Everyone is always very friendly and eager to take care of our needs. The servicw on our truck was done in a timely manner and we were soon on our way. We have always been well pleased with the staff at Fuson's at Terre Haute.
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October 2023 by Dustin Banning
Mostly interested in up selling anything they could drum up. Cabin filter, air filter, even as far as stating that there is an oil leak. Even though the car is parked inside a garage with a painted and textured floor and no oil stains.Over an hour for a simple oil change and tire rotation.
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September 2023 by John Pilkin
Bought a 2021 encore gx. It’s been there 3 times all taking to long to complete. This last time it cost me $780 because your vehicle was leaking gas. I’ll never do business there again I’ll never buy another Buick and I will tell everyone that will listen how terrible my experience was there. When I asked to speak to the owner about this the service guy just said" W hy he didn't build the car. My name is John pilkin you have my information if you want to discuss this.
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September 2023 by Ashley Taylor
Took a truck there and they “fixed” the problem only to have it go bad again. Took it back in and it sat for almost a year. They kept saying oh it’s next it’s next. Then they say oh well we didn’t know you wanted us to do this or that. Told us it was next again and months later they call and ask what the plan is for it and that now they require so much down to fix the problem they already supposedly fix before. Then few weeks later tell us we need to come get it or they’re going to put a mechanics lein on it if we aren’t having them fix it. They call back the following week and say now they’re not working on it and they will tow it on their dime where we want. It’s ridiculous what they did and we will not be back as well as anyone we know. They let our vehicle sit almost a year and never did anything to it. They have poor communication and 0 customer service
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September 2023 by Adonis Anderson
I purchased a car 5 months ago from Fuson. Everything went great. The car had locking lug nuts and the key was removed from the vehicle. When I ran into this problem, we contacted Fuson. Fuson refused to assist us due to it being past 30 days.I will not being going back to Fuson and I do not recommend it at this point.
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August 2023 by shari cruse
I arrived at the appointed time and was met by a very nice lady who took my keys and directed me where I needed to go. The next person I met was also very nice and efficient. She told me approximately how long it would take. I then went to the waiting room. I was sent a text regarding the cars inspection. I thought the text was great. They told me what I needed and asked for approval. Very satisfied with the service. Great employees.
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August 2023 by Jeri Greve
Our salesperson worked quickly to find more than we wanted! He not only met what we wanted, but found a Terrain with more than we could ask for and got it to us within two business days!! Excellent service! The sales person also treated us with respect and no pressure! He made us feel very comfortable, like a good friend or family!
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August 2023 by Pamela Runyan
I came in for an oil change and the service center suggested that I have my tires rotated as well. I agreed to the tire rotation and it didn't take them very long to perform this task.They also suggested that I get my windshield wipers changed as one of them was torn which I also agreed to because I had forgotten to tell them to do it originally and I really appreciated the reminder before I left the facility.Personnel are always friendly and knowledgeable which is always appreciated.
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July 2023 by Brandon Ronning
The service department experience was great. Extremely informative and attentive. Even got another call from the service manager joe. Went above and beyond to make my experience great. Will definitely go back.
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July 2023 by Chase St. John
I got my truck detailed at Fuson. They did excellent work and were able to work around my schedule. The truck looked new when I picked it up. Staff were very friendly. Great service! Check them out!
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July 2023 by Tonya “ProudSteelers” LaRoche
I have had nothing but great experiences with Sales Dept.The service department has been the worst! 1. Sometime during my two oil changes, someone has switched my chrome wheel to a pewter(?) dull wheel. I have never taken my car anywhere else for my chrome wheel to suddenly change. 2. When requesting coolant flush and injector clean, told it would take 3 hours service.... 7 hours later, I had to call THEM to find out why my car was still being serviced and why I had never been reached out to. Response by service manager .... "well, we have to take a lunch. Seriously? How long do you take lunches and if I would have waited in the office, would I have had to wait that long? My ENTIRE DAY was ruined because I was put off as not important customer. I will never do service with Fuson again. 3. When I finally checked out at 3:42 (my card was dropped at 7:40am).... I had to REMIND them that oil and rotate were free with the purchase. This should automatically come up with my name! Then I had to wait for the new bill to be created.... which I was STILL overcharged by nearly $25.00. At this point, I have nothing good to say. I will eat the $25.00 just to NEVER deal with Fusion Service Dept in Terre Haute again.
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May 2023 by Quincie Leohr
The sales department is great, however, the service department is absolutely awful! My vehicles will go elsewhere from now on. Told us our vehicle was “too muddy” to be diagnosed. We took it somewhere else and within just a couple hours they found that it is leaking oil from 3 potentially different locations and even provided a loaner vehicle. Oh, but they did offer to clean the truck for $150. I’d highly suggest taking your vehicles elsewhere, especially if it’s something major.
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May 2023 by Scott “SergeantGaming94” C
First they were professional and polite. I called to set up an appointment to look at a vehicle, they had it pulled out with a note hanging on the rear view mirror with my name. The vehicle was clean, I mean the interior was spotless! Didn't buy the car due to my own credit, I already have one auto loan, however I will come back when looking for a vehicle after I pay the one off. Also they cleaned the vehicle, filled it up with gas and let me take it home for the night, due to the banks closing towards the end of the day waiting for a lower interest rate.
