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October 2024 by Ryan Dreiman
Constantly getting my card declined when trying to make online purchases. Banking transactions take longer to post than other banks. The phone app is kind of vague and slow. There isn't any customer service reps after 5pm or on weekends.
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September 2024 by Mattilyn Mari
Never nice people if you go into the banks locations but absolutely terrible online banking. I’ve been stranded so many times and embarrassed cause I couldn’t switch money over to my account. If you offer online banking it should work more than 1/3 of the time.
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July 2023 by Bill Hartman
Tellers are very congenital
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June 2023 by lawrence mickelson
Drive-through was horrible they don't go in any order it took 4min from the time I sent my stuff to them b4 anyone even got on to talk and 2 other vehicles that showed up after me came and went b4 I had a check cashed. I asked for small bills and got 20s and 10s it was a $70 union check. But I gave 2 stars because the lobby has always been good
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November 2022 by Jon Adams
Starla is awesome! We just moved and Starla helped get my billing address changed. She was extremely personable and so nice.Right after that, we went to Crane planning to set up a joint account with a credit union. The woman we spoke to at Crane was condescending and unhelpful when it came to an up to date address (literally just moved).After no help from Crane, we went back and spoke to Starla at First and she showed us what would work and we were able to set up a joint First Provider Plus account in no time.
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October 2022 by the teddy masters
Worst customer service experience I have ever experienced, lack of knowledge. The customer service representatives have lied to me and I was transferred to the wrong departments. I recommend not banking with first financial. Call center has lack of experience and is horrible.
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August 2022 by Gaga gurchiek
Great group of Professional Women, Always has been ! The New Branch building and design itself , not so much ! Always has been A genuine awesome group , thru all the years , We have done business with them !Old location or New!I’m happy they finally got their new Branch , but honestly I do not care for it! Too small , too tight and That drive thru ….very tight! The exit to the north is ridiculous how the lane is setup , drainage , I get it, but seriously,I can just imagine how the even older customers besides myself , are managing in and out of this Corner location !I’m not impressed with the design at all !
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March 2022 by cynthia gurchiek
Great group of Professional Women, Always has been ! The New Branch building and design itself , not so much ! Always has been A genuine awesome group , thru all the years , We have done business with them !Old location or New!I’m happy they finally got their new Branch , but honestly I do not care for it! Too small , too tight and That drive thru ….very tight! The exit to the north is ridiculous how the lane is setup , drainage , I get it, but seriously,I can just imagine how the even older customers besides myself , are managing in and out of this Corner location !I’m not impressed with the design at all !
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February 2022 by Will Bishop
Shoutout to Starla with the great help. Debit card got blocked because of some fraud. Went in and was done In 10 mins with a brand new card. She streamlined the process and help me update some info. Extremely nice woman and grateful for her help. Very friendly to chat with while we waited on the new card to print.
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February 2022 by leah salls
Hands down the WORST ffb branch is terre haute!!! Staff is very rude and not helpful. I’d chose another branch over Fort Harrison any day.
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July 2021 by Kim Goode
It depends on the time of day you go
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April 2021 by Stephanie Estelle
Great bank unless you have literally anywhere to go! Stopped on my way to work and was 30 mins late because of the drive thru wait! Yes, it's a pandemic; common sense would tell you to plan and staff accordingly. I wish this was the first time, but let's be honest, it was this slow before the pandemic too. I will never try to use this branch again.
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March 2021 by Rebecca Shelton
Had a mortgage through them, dealt with a Carolyn. This said Carolyn wasn’t exactly the helpful typed even suggested giving up on a house instead of trying to save the mortgage. Fast forward few years after losing to said foreclosure. I had the pleasure of dealing with her again and unfortunately I highly don’t recommend this bank to anyone. They don’t work with you they are greedy and when you do try and settle issues they still don’t listen. So to those who are in same boat good luck it’s worse then pulling teeth especially with their mortgage collection.
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March 2021 by Mike Ferris
**** Updated. While the review is very true of my experience, I increased my rating to 3* because the branch manager reached out to me, explaining the situation being the first of the month, and told me they are opening lobby’s on Monday which will tremendously help. I thought the personal contact was first class!Drive thru wait was insane. VERY, VERY poor traffic flow in this design! Then you are trapped in a sea of vehicles with only one way out and not one employee is in a rush to get you through! Wait time today was over 45 minutes!
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October 2020 by Becky
I love this bank. I've never had any problems in the main lobby or drive thru. Friendly service usually pretty quick service, 1st and 3rd of the month is pretty busy but they still get you thru quickly but I do try to avoid those days.
