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January 2024 by Pam
This is a great place to take your vehicle.We had to leave our vehicle.They contacted us to let us know what they had found wrong and then asked our permission before proceeding with any work and letting us know what the cost would be before they started.They are very friendly and efficient.Their shop is very clean. Definitely recommend this place.
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January 2024 by Joe Joe
Great service and friendly laughing people and a beautiful house dog. The job was done well and in a timely manner and they also let me borrow a nice loaner car. I will be back for all future needs.
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January 2024 by Robert Evans
They only got a star so that I could post this review. They took us for a ride to say the least.They lied to my father and I which led to me selling my Lincoln Aviator. The reason I sold it was because they said I needed a valve job or head job. They wanted $2,500 or $5,000 for a new engine.It turns out that it was a thermostat.My dad had already gave me his car and purchased his new Toyota Tundra. He'll die before he gets that thing paid off.I found the Lincoln Aviator later in a field gutted and trashed. I was furious.
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November 2023 by Carolyn Smith
My daughter's car broke down on our way to Michigan for a girls weekend trip last Friday. We are from Troy, Mo. We were able to get the car to Finzel's before they closed for the day. These guys went above and beyond in helping us find a rental car, giving us ride to Toyota dealership to pick up the rental plus wait at the shop til we got there to get our luggages after hours. They were able to fix the car first thing Monday morning so we could get back home safely. I can't thank you enough for all you did for us! I highly recommend Finzel's because they are a good group of people and quality of their work is fantastic. Thank You!!Service: General repairs & maintenance
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October 2023 by Patty Shoemaker
First time there. Great service and friendly staff. Took me riight in, removed a nail from my tire, that I thought only needed air.Replaced batteries in two key pods. Probably saved me from having to deal with a flat while driving. But the staff member that gets the Golden Star is this sweet, sweet dog that greeted me at the door of the waiting room. Walked me to a set and set with me for a couple of minutes. Until the next customer came through the door. Whom he saw as his job to greet.Have always though it was necessary to take my car to the dealership.Several friends had told me thery were bringing there cars to you.I too am now a customer. Thank You
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October 2023 by Diana Dickey
I highly recommend Finzel's Mastertech if you own a Mini Cooper. I live out of town and my local mechanic recommended I go there to have them check a code because he didn't have the proper diagnostic equipment for a BMW. My 2014 Mini Cooper Countryman had a rough idle, reduced power and the Check Engine light was on. The technicians at Finzel's Mastertech did a diagnostic examination and determined the seal on my oil cap was distorted causing a vapor leak, which resulted in poor engine performance.They ordered a new oil cap and did additional diagnostic checks (including test driving it a few times) and it's fixed! I'm so thrilled with the service and price. The Service Technicians were very professional and courteous throughout the process. Thank you. Dr. Diana DickeyServices: Auto engine diagnostic
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September 2023 by Vicky Keys
Highly recommend. I was in Terre Haute from out of town and blew a tire a few blocks away. I just happened to pull into their parking lot. The guys were great… Located a matching new tire, they picked it up and had mine changed and ready while we went to lunch?. I’ve never been there before but would totally go there again . Thank you so much!Service: Tires
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September 2023 by Namrata Naidu
Extremely happy with the service. I went to them for a second opinion on an engine sludging issue. Thank goodness I did. They saved me thousands of dollars , literally. I would like to think they see their customers as real people and not ones to milk money out of like some dealerships where I was quoted a five figure number .They have my forever loyalty . Thank you Finzels.
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September 2023 by Kathy Inboden
I have always taken my cars to Fenzil’s and they have been great. My AC quit working so I made an appointment with them . It wasn’t until a week later but I’ve always used them and trusted them to do a good job. They had my car for a day to make the determination on what needed done. They ordered the part and had my car for another day to make the repairs. A week later the AC quit working again on a Saturday. My son worked on it on Sunday, without the equipment they have access to , and got it working again for a couple days. When I called Fenzil’s to get an appointment to have it checked they couldn’t get me in for 10 days! In my opinion they have gotten too big and no longer care about loyal customers. I am taking it somewhere else and hopefully will establish with a new mechanic that I will return to again . I will not go back to Fenzil’s.Update 8/31After I wrote this review Finzels contacted me and offered to fix my AC the next day. They had my car for less than a day and AC is working great. I am very happy I took my car back to them. They treated me like a loyal customer. I will continue to use them in the future ?
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September 2023 by Vicki C. Weger
If you need an honest, great, dependable, snazzy, affordable, & fast mechanic to take care of your vehicle, STEVE FINZEL & HIS CREW ARE THE BEST! They have been established in our community for many years and their work is second to none! They will keep you going & going & going!!!!!?Service: Electrical repair
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August 2023 by Lewis Alexander
Excellent expedited service; I work in the delivery industry and my car is essential, on Friday I suffered a complete back left, blown tire and fenders was able to get me in and replace the tire seamlessly allowing me to get back to my job. Incredible staff..Service: Tires
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July 2023 by Rebecca Vause
Can't recommend this place enough. Needed to get my SmartCar fixed, and when I took it to Firestone they said "Yeah, we'll get the part!" And then 2 hours later called me and backpedalled saying I need to take it to a Mercedes repair facility. Finzel's was able to get me in ASAP and they got the part so quickly, had the car fixed within hours. They also were willing to work with my warranty provider despite bit being in-network. Everything was super smooth!Every employee that I spoke with was exceptionally nice and clear in their explanations. As a woman, I can count on two hands the amount of times I've been talked down to when dealing with car repair garages, but I didn't experience that at all here. Definitely will be returning the next time something goes wrong. Thanks guys! ?
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July 2023 by Cali C
Came in with a metal on metal break issue. They did a full break inspection, fixed what needed fixed, topped off fuilds, changeg my key fob battery, and did a oil change. My breaks are now better now then when I got the car and the feedback of "amazing service" is a complete understatement. Very friendly front desk service and very welcoming. Informed us of membership offer. Highly considering it and any questions I had pretaining to my service and the membership offer was all answered professionally. Staff is very knowledgeable on their services and what they do. They definitely earned a returning customer out of me. Thank you guys for such a stress free, friendly, and professional experience.
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June 2023 by Mia Olguin
They were all very nice and helpful. I did not feel like they were trying to take advantage of my lack of knowledge of the situation. Scott was also very helpful on getting information that we needed that I was not sure of. Jake was the one that worked on the car and did a wonderful job explaining everything to me. 10/10 recommend :)Services: Vehicle Inspection
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June 2023 by Andrea M.
Completely robbed an 86 year old woman. They couldn't figure out why a car was dying so they charged her $1700 for parts she didn't need. Car runs worse now. BEWARE. ASC certified techs? Yeah...you're geniuses as petty thieves go.