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December 2023 by stickybeard games
I don't know whose running this store but they suck. I haven't even got a fountain from there for months cause half the time I did the flavor would be out, and god forbid one of the employees has to change it. The last 3 times I went there for food there was none. The cuppacino/hot chocolate machines have been broken for MONTHS you'd think they would want to sell hot chocolate during the winter. The frosty machine is just missing. The only thing I even get from there anymore us cigarettes.
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December 2023 by M. P
This place is clean, the food's good, especially the pizza ( OMG the breakfast pizza ) the employees are nice, the gas prices are pretty good, they have a good selection of stuff to buy, of course it's more expensive than going to a market, but overall very good.
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October 2023 by Steven Lemaster
What a joke this store has become. Used to be nice and ran well. Ordered 2 pizzas for my son for a band trip for 6 am pickup. (Eight of his friends expecting food!) Ordered on the app and 8 pm the night before for 6 am pickup. Get there shortly after 6 am and we're told they hadn't even started them. I told the lady they were supposed to be ready at 6 and she said they had been busy all night and it wasn't her problem. Then proceeds to tell me to never come back because I'm mad that the order that I placed 10 hours before and you have my money isn't ready. Asked them to refund my money and they told me that they can't I have to cancel on the app. I see no where to cancel the order in the app. Told the manager would be in at 8 am. Called about 9:20 am and told the manager didn't show and I could try back at 10 am. I just want my money back at this point!!! Update: Called again at 3pm still no manager. Called customer service. Gentlemen I spoke with was great. Issued my refund with no issue. 1 star for the store, 5 stars for Customer Service.
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October 2023 by Teresa Stefina
Ordered a taco pizza tonight. Had to pay Xtra for onions (really) pizza arrived no onions and an hour later, not square cut, SO disappointed! Heated the pizza up in the microwave ? Please do better Casey's.
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September 2023 by David Hedberg
We stopped 8-20-23 around 8am for fuel and donuts.Very disappointed with this location on cleanliness. Both restrooms were filthy and had no fresh pastries. Garbage overflowing in all trash containers and each windsheld washer container was dry. Not a good experience for a Casey's while traveling.
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August 2023 by A C
With this Casey's location it "should" be the best in the city.... the bathrooms are always disgusting. Lines are long because one person is working checkout while everyone else watches. Food leaves little to the imagination
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June 2023 by Mary Donovan
The Terre Haute Casey's is truly my Favorite.. all the employees are extremely friendly. Always stocked!
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May 2023 by Roger W. Brown
How far is Casey's has gas but they also have so much more and their pizzas are tremendously good
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May 2023 by Scott Tahon
We get pizza from this location nearly every week on Thursday evenings. We have noticed that the pizza has really went downhill. The ingredients still seem fine, but the preparation and service is severely lacking.Our pizza last night was overly burnt on one half of the pizza. Not sure if it is their oven, or that the pizza is sitting idle on one end of the conveyor belt for far too long.My girlfriend left a review and called the store, but all we got in response was an apology. There was no mention of making things right, and its the next day and no manager has called her back to follow-up.We were loyal customers every week. I know that staffing has been a real challenge, as from week to week I rarely see the same faces. At some point poor customer service is no longer on the employees, but a reflection of the management and ownership.
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May 2023 by Michelle Bowden
Pizza used to be great but for the past 2 months it has been burnt every single time. Tonight 2/3 of it really wasn't even edible it was so burnt. No manager or supervisor there to make it right, hopefully I'll actually get a call back and a refund.Update regarding owner response-no refund, not even a credit to give them another chance. Why would I continue to buy burnt pizza every week when this has been just getting worse for the past 2 months? I think I've given it enough chances.
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March 2023 by Audrie J Leach
Their breakfast is so yummy! Actually everything I’ve tried is good. Customer service is great. They are so friendly.Best place to stop for a break.
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March 2023 by Tiffany Corlew
Ordered a pizza that took over an hour to have delivered and when I got the pizza it was under cooked. Delivery driver was rude and why did it take 20 minutes to deliver when I'm only one mile away. Worst experience I've ever had and to be honest I won't ever order pizza from this location again.
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January 2023 by Tim garrett
They have a couple of staff members with amazing personalities!!! Upbeat and positive and great to interact with. Keep up the good work.
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January 2023 by Tiffany Sinclair
It was not listed on the pump anywhere that they put a $150 hold on your debit card. Now they're refusing to answer their phone in the store to answer my question of how long the hold will last.
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October 2022 by Amanda Roberts
Location is convenient but it never fails to walk in to a mess, especially the fountain drink area, sticky floor, no cups or lids, 2 slices over over cooked pizza. I usually stop here every morning on my way to work and get a monster but 9 times out of 10 the employees have them sitting by the register to take home with them and none in the cooler. One employee checked out a lot of customers and had a half smoked cigarette in her hand the whole time, rushing to get people out of the store so she could get back outside. I’ve stood in lines for like 5 minutes while the cashier was wondering around the parking lot.
