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“Excellent Service! Great products! Jacob and Chris are a great team-professional and friendly! They went above and beyond to assure we were comfortable with our new phones! If you are in need of a new phone, I recommend shopping here!”
“I received great customer service from Helen. She was patient and helpful with my questions and concerns. She also found a great plan for me which helped me save money in my pockets ??”
“Eli was so helpful!!! I was debating if I should switch from android to apple and he took the time to walk me through the pros and cons of each device. Extremely patient and so very kind. Jaimin also assisted me with making a choice on which phone I should purchase. He was beyond knowledgeable on walked me through on what would be the best fit for me. I hate to here he's leaving the company. He is such a remarkable asset to the Verizon team”
“The boy named Brandon helped me very well. He was very patient with me, helped me with my Internet service and I recommend them if you are going to install your home Internet.”
“My phone touchscreen was not working I didn’t know what happened to My phone fix it in a second and didn’t charge me. I want to say thank you for Great customer service.
Amazing customer service”
“EDIT: After leaving this review, I got an email from the manager that they had discussed internally and extended their hours. That was really impressive and responsive.
The old version for context:
Let me get this straight: a primary carrier has a retail location in a busy urban area that closes at 7pm on a weeknight? Useless.”
“Fast, professional, lil pricey but not bad
EDIT: Fri, Oct 25 2024, can in to get my power button fixed, less then 10 minutes, Small fee! Love CPR will always be my goto for phone repair”
“I recommend everyone to visit this location for best deals.rj is the best she is polite, patient and listen the coustomer requirements and fulfill them.best coustomer service ever.”
“Hardeep & H were GREAT. Hardeep did not try and over sell me anything. He told me what my options were gave his professional opinion all while multitasking and helping customers as they came in. Hardeep greeted everyone who came in. Both guys were very nice, helpful, knowledgeable and reasonable. Thank you for helping me get my phone set up with the best price.”
“I called in to see how much it was to fix my iPhone screen. Alissa answered all my questions and when I got in to replace my screen she was very polite and helpful. Alissa fix my screen and and upsold me a phone case so this doesn’t happen again.”
“I was assisted very well, came to fix an iPad Air screen, but since it couldn’t be fixed they didn’t charge me anything. Also, very nice staff who explained what my next steps could be.”
“Madame Milcenis helped me lot to change my plan' since I couldn't afford to pay more. That's why I love metro. They always do their best to hold customer. Thank us Mrs. M!”
“Very friendly service. Genia was very helpful and explained every question I had. All the staff at this location are very welcoming and pleasant. Thank you so much for everything”
“brought in ps5 for broken hdmi port, got a call back in like an hour and a half and he had already fixed it. decent price too. ed is the goat, i would take your electronics here to get them repaired”
“Excellent repair service from Tony! Dropped phone off late yesterday and had it back next day at 11. Screen repair, water resistant seal and screen protector all for under $180. Highly recommended.”
“Crystal is the best⭐️. I’ve been to multiple AT&T stores and called the line. Her demeanor and caring is top notch. If I owned a business I would steal her from you.”
“Guna and keerthi are always helpful when we come to the store for help. They always offer us the latest phone updates and keep us aware of any new information on the phones we use.”
“Randell is good at what he does. He’s so kind and helpful anytime I need something done or help he’s always there for me. Thanks again for everything you do.”
10AM - 8PM
7724 E US Hwy 36, Avon
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“My partner and I had a great experience when switching from two different phone plans over to one. The store manager, Angel, was patience, kind, and very personable. Would recommend to any of my friends and family.”
“Joey was so helpful while helping me upgrade my iPhone! I was a little worried my godson was crying too much but him and his team were great and even played around with my godson. You guys are amazing!”
“As a military veteran, I have been in a lot of Verizon stores in a lot of places over the years and this location is definitely in my top three. My husband and I were dealing with a laundry list of things and the Apple Store at Keystone directed us to this location so we could set up the non-phone devices on our billing plan instead of paying cash upfront. Walking in, it looks like a typical Verizon location with a handful of displays and some seating. I had googled them so I knew this was a franchise location and not a corporate location but I trusted the Apple staff - I am so glad that I did! The first time we were there, we sat down with Harold who was friendly and energetic. He got us all the information we needed and helped us start the process. My husband’s watch had to be ordered and my phone was toast. Harold handled all of it with humor and professionalism. He got us set up with new devices and gave to me a fair window of time to get the corrupted files off my old phone to avoid transferring them and continuing the cycle of damage. When my husband’s watch was delivered, we returned with the files deleted and sat down with Jon who is a delightful and personable man with unending knowledge about the devices and the services. Somewhere along the way, I had messed up and skipped a step with completely remiving the corrupted files and he expertly guided me through what I could and could not do to achieve the best possible outcome. His confident demeanor was incredibly calming. Through conversation, he ended up sending us out the door with even more hardware. Unfortunately the transfer process from my old phone to my new phone clocked in at four hours - one hour past closing time. He provided to us multiple options so that while we were welcome to do so, we didn’t have to hang out in the store. We opted to go to dinner and check back in. When we returned a couple of hours later, there were still hours to go so we chatted with Alex (delightful and helpful) and Luther (they are both store closers) who suggested we take both phones, continue the transfer process at home, and bring the old phone back the next day. Perfect! We returned the following day and finally sat down with Luther to finish the trade in process. In keeping with the vibe of the store, he was upbeat and amiable. He quickly processed the return and had us on our way. So four associates, two iPhones, two iPads, two Apple Watches, one home internet box, and a ton of laughs later, this is our new go-to for everything Verizon related. Definitely recommend.”
“Aba was very professional with beautiful hospitality nd customer service. Not only did he fix my phone, but you can pretty much find almost anything you could think of or need in this one stop shop !! Thank you again for all you help Aba. You’re awesome”
“Demetrius was amazing. He took extra time and care to make sure me and my mom got everything we needed to before we left the store. They educated us on what are first and second bill would look like and what to expect. From beginning to end we were greeted with a smiling face, and those dimples had us both at welcome to AT&T, everyone in the store was nice and pleasant even the DM pop by the table to say hello and complement my nails.”
“Pillows came very quickly! We slept on this brand of pillows at a hotel while on vacation . They are wonderful! Keep your head cool and no neck pain in the morning. Everyone should have theses pillows on their bed so you feel like your on vacation every day!!!!!”
“Needed a new work phone… the service was excellent and fast! Ray and his team member were awesome. Worked with me with what I had. I’ll be back -Thank you so much for great customer service”
“We hit big problems while trying to activate online and was send to store by customer service. Mr. Joseph was very helpful and knowledgeable throughout the whole process even though he made zero penny helping us on July 4 day!
Big thanks to Joseph! You saved my son’s July fourth weekend.
Will beach someday to thank you more.”
“Was 'Totally Over' the Government Cell Phones...Thanks 2 Congress???
Made MY Decision to BUDGET for a 'Monthly Paid' Cell Provider. Had Boost in The Way Past. Went to The Boost Store Around the Corner from Me. A TREMENDOUSLY- WELCOMING HELLO Was How I Was Greeted from The Young Man in The Store !!! I Left Shortly Thereafter w/ A Brand New Samsung Galaxy w/ 1st Month Service Included That Was Totally Within What I Had 2 Spend !!!
He Was/Is STILL Very Helpful AND Courteous with MY Many Questions and/or Concerns !!!
THANKS A MILLION ...
MY FaVe, BooST GuY?”
“Jesus helped me and my friend get new phones we had AT&T ( ace to t- mobile) i haven't had service in months and basically was at my wits end and desperate for a new phone and service rhat actually worked ,jesus was BEYOND knowledgeable, friendly and knew all the answers to my questions it was a expectional interaction with exchanging my old phone to the new one i recommend everyone to this location but especially Jesus for your customer service needs 5 + stars”
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“The people who run the place are super friendly, they explain in detail each of the questions you have. I was surprised by the patience of the young man who treated me, highly recommended.”