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July 2024 by David Veale
Drivers at both the pickup and dropoff went above and beyond to be polite and courteous. Weather problems caused problems at our rural pickup location which I know were expensive for ABF to deal with, but there were no additional charges -- and the total bill actually came in under the estimate. They're very proactive about letting us know when they're arriving to pick up or drop-off a trailer, and their pricing is quite good. No qualms about using again.
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December 2023 by Bruce H.
Efficient and professional throughout the process. Best to have only1 carrier handle this start to finish, and ABF handles all with no out- sourcing.
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November 2023 by Drew Rose
I chose U-Pack for my recent move back to Chicago from Seattle/Tacoma. Figuring out how to move all your stuff 2,000 miles is a big job. Ultimately I settled on choosing U-Pack after thorough research on Google, Reddit, YouTube...as many places I could use to find information on the variety of moving options I came up with.I chose to load and unload at their facilities rather than have a cube/pod delivered. I arrived at their office and they had the paper work all ready to go, sitting on the counter. I explained my situation of needing an extra day and I was assured it was no issue (and it wasn't). Super friendly and helpful, right from the start. I drove around to find my cube and the facility is full of trucks moving around and rearranging semi-trailers. I interacted with a couple folks out there to coordinate access to the cube and having space to load up. Once again, really friendly and thoughtful.I had the same experience on the other end--the unloading process. It's always nice and appreciated to have good customer service but these people were downright enjoyable to work with.My shipping container arrived rather quickly with everything intact. I needed two days to unload as well. Again, no problem at all.If I move across country again, my research is complete. I'd easily go with U-Pack again based on this experience. 10/10
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October 2023 by K Richner
Only licensed to move out of state? That's what I was told. What kind of rule is that? I need to move from the south bend area to the UP near Wisconsin! The shortest way is through a little of Indiana then Illinois Wisconsin back into Michigan ( through 3 states) maybe the guy I talked to failed Geography?unless you take the scenic route! It's just as far as moving to South Carolina, don't waste your time I called the number on the website and got a different company? They transferred me to the wrong department then yet again to someone else that was a Red Flag to start!
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September 2023 by Caitlin Ferguson
Absolutely amazing from start to finish. My container had some mildew on the outside which I'm highly allergic to, so they came out immediately and switched the box.The initial quote was for my container to ship from Las Vegas to Indiana in 10 business days, but it arrived in 6. I was able to work with the local ABF facility and get all of my items quickly and safely. The team at the local ABF was so kind and helpful.I will definitely be using upack in the future versus pod or uhaul which I have experience with as well. Overall 10 out of 10 for sure.
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August 2023 by Samuel Bairagee
Customer service, communication, and quality of the trailer was great. My trailer arrived on time at my old address and was picked up on time when I called them. The trailer even arrived early and they worked with me to deliver the trailer to an address I didn't even know 24 hours prior to delivery.I found that calling and talking to an agent is your best option to get the best deal. Also call more than once because the pricing and availability of the trailers change daily.
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July 2022 by Jack Meischen
We used U-pack to move about 1,100 miles and would recommend them to anybody. If you are thinking about hiring U-pack (which is run by ABF Freight), then make sure you understand how the service works.Scheduling is done over the phone. They will estimate the amount of space needed in a moving trailer based on how big your current home or apartment is. The price will later be adjusted up or down if you use more or less space, at a fixed rate per foot of the trailer. This is an excellent feature. You can pay a bit extra for faster delivery and a guaranteed delivery date - this is one of the bigger advantages of working with U-pack.U-pack will bring a moving trailer to your home on the scheduled day, leave it there, and then pick it up after you've loaded it. The same is true of delivery. You will be able to track your moving trailer (like a package) once it leaves the local terminal.Communication is key with this company, and in our experience, they are very good at it. Making the reservation over the phone was a breeze. The dispatchers on both ends of the move (the ones you tell to pick up the trailer after loading/unloading) were friendly, direct, and helpful. Both drivers (the ones who drop off the trailer on each end) were great.You can save a lot of money with U-pack but there are two costs to keep an eye on. One is moving blankets. The other is hiring professional crews to load and unload for you, which you should do unless you are moving a relatively small number of belongings.For us, the hard part was finding a crew to load who could safely and efficiently use the full vertical space in the trailer.If you're thinking about using U-pack for a large interstate move, here are the pros and cons.PROs: competitive pricing that adjusts based on your actual load, great communication, guaranteed delivery date (with small fee).CONs: You need to work with three companies instead of one, your loading crew must be top-notch, renting/buying moving blankets may be a minor headache.
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May 2022 by Cheri H.
We recently moved from Northern Indiana to the middle of Arkansas. We weren't sure how many "feet" of a trailer we'd need but it was comforting to know we could use as much as we wanted and how much the entire trailer would cost us if we filled it :) Every step was explained to us; what U-Pack would do and when, what our role was..no surprises ! They were great about updating us and when the trailer got to the 'hub', we had some time to arrange folks to help unload before it arrived. The driver, Jay, was amazing and parked it in a tight space to help our crew out ! He was friendly and an amazing driver to work with. Yes, we did our own packing but it was a relief for someone else to deliver our goods when we moved. Thank you for an easy arrangement, less expense than a moving company and lots of cooperation offered ! Check out their website for tips and articles on how to move with animals, tight schedules, cleaning, etc. It's a wealth of information and we appreciated having all that knowledge at hand to prepare us for a move :)
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April 2022 by Dolphine C.
Hello my name is Justin Cracksmith, My house was flooded and it was absolutely destroyed, I mean it was insane. It was here in Texas where my house was white, tall, and farm like and has nothing in it, everything was outdoors it was crazy I swear. Me and my family are rednecks so all our trump gear was gone and my ps5 and my 144hz Samsung Tv was destoryed. I was crying so much because my house was basically gone, Until U-pack came and got all my lasting furniture and saved my life! They got all my fursuits out in no time! Thank you U-Pack.
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March 2022 by Robert W.
Several months ago, I needed to arrange the partial shipment of our household belongings from Indiana to the Phoenix area. From my first contact with the folks in Fort Smith to arrange packing a pod until the time I unloaded it several months later in AZ, everything went extremely smooth and without a hitch. Communications was excellent and everyone involved was extremely professional and helpful ( since I'd never done anything like this). Finally, I feel this was a very economical way to move about 2,000 pounds of furnishings Would highly recommend this company if you need services such as this. Bob W
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September 2021 by L J.
I moved from Michigan to Oregon. From my first call to U-pack to find out more about their service, how it worked and the cost, I was treated so well. The experience was excellent from the customer service rep to the men who dropped off the containers at my home and then picked them up and finally delivered them to my new home. They all did an amazing job and I highly recommend U-pack.
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September 2020 by Jerry Garner
U-Pack was very professional. Delivery and pick-up was on time on both ends of the move. Transit time from Elkhart, IN to Honolulu, HI was only 2 weeks! As another person has noted, it's best to use uniform-size boxes to prevent shifting of the load. Make sure to use straps or bungees to help hold items in place. I also recommend putting some kind of matting on the floor of the cube. The boxes that were on the floor were very dirty on the bottom, apparently due to vibration during transit. Overall, we were very pleased with the service we received.
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September 2020 by Jerry Hagstrom
Very professional company. Drivers very friendly and happy to help with were you need the unit to load and then unload. Reasonable price for the shipping.
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April 2020 by SK Junkmail
Great experience. Wonderful people to work with - from customer service to the terminal staff to the drivers - all were extremely helpful, professional and responsive.
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March 2020 by Marco DiBiase
Michigan to Idaho Very reliable. punctual. Goods arrived in excellent condition. 2 months of storage. reasonable cost.
