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August 2023 by Brian R.
Do not buy a Uhaul gift card. And do not go to the Uhaul on 3410 Western av in South Bend. Terrible customer service. My mother in law bought us a gift card for $150 to rent a truck. We tried using it and the guy said they couldn't put it on file, he was speculating why, he didn't even know. So we put a credit card on file to get the truck. Mother in law said Uhaul doesn't give a refund from gift card purchases, so when we returned the truck next day we explained how we need to use the gift card. This other guy replied lets go look at the fuel level, he checked the fuel level and hit something on his work phone and said "alright you're all set to go." I said uhh gift card?" He was playing dumb like we never mentioned it or explained our situation. I said well whats the point of buying a gift card if you cant use it. He said ITS FOR BUYING TAPE. We looked at this wigger with neck tattoos and chewed up finger nails, thought this mf probably just rolled a blunt, got keef stuck in his crusty nubs and has no idea whats going on. I said "thats useless." What I meant to say is you're full of shit. He's lazy and didnt want to deal with anything or save our family from a pointless $150 charge. He refused to even try to punch the gift card numbers in. He just let out a sigh and said so much for being a manager, whatever that means. This guy wouldn't be able to even do laundry at a prison, he belongs in a retarded asylum.
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July 2023 by Louise I.
On July 1 I told the managers brother that I was still going to use unit but it was cleaned out but I was bringing other stuff in and he chose to check me out of the unit and then I still have 15 days on the unit now they won't give me a refund for half of it. Do not go to this place they are a rip off.
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May 2022 by Michael M.
Impossible to get ahold of them or customer service. Truck had almost no gas when we picked it up. Employees act like you're not there when you come into the store.Spend your money elsewhere.
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April 2022 by David F.
Came here 2 days in a row for propane. Said they were too busy, NO other customers on the property and 3 employees working. Stay away from this location!
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August 2021 by Daniel S.
I have used this dealer many times. Sometimes they are short staffed but they always have the stuff you need in stock, and I've never had a problem with my reservations. Best bet in South Bend.
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October 2019 by wil Freeman
Friendly, professional staff
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December 2018 by Monique Toney
Very helpful
