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November 2024 by David Douglass
I have been a customer for over 20 years, and recently moved in the area. I was excited to buy tires and travel to the 'Mecca' to pick them up and get them installed. Unfortunately it wasn't the experience I dreamed of. I got there 15min ahead of my appt only to wait while the 1 person ahead of me got checked in (which took 15 min?), and then got checked in. Was informed there was 2 people ahead of me. Over an hour later they got the vehicle in and about another hour to get everything done. Communication could have vastly been improved.
I may order from them again, but will not go back for the install. Unfortunately the old adage "Never meet your heroes" rings true.
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November 2024 by Phil Metzger
They’ll steal your lug nuts so if you get a flat, you’ll be be skewed
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November 2024 by John Arnold
I took a basically a brand new Billet Specialties wheel to Tire Rack for them to change out a bad tire that I had on it and they put 1 big gouge and 1 little ding on my wheel and refused to do anything about it. They made me sign a waiver, but I didn't realize that gave them permission to beat up my wheel. If you have anything nice, do not take it here because they have no respect for anything.
Update: It has been a couple of weeks and nobody has reached out to me even though they posted on this review and said they would. I think it's just a line of BS to make people think that they care, but they really don't care about their customers.
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November 2024 by Joe Fox
I’ll never buy tires from tires from them again I had 4 tires installed on the 18th of October 2024. 72 miles later my left rear tire falls off. I have it towed to a shop they replace all 5 studs and lug nuts and the rim. I submit pictures and all the receipts per their request and now they refuse to reimburse me for the repairs telling me that I had to hit something or I had bad wheel studs. So beware if you have tires installed at the south bend, Indiana location.
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November 2024 by Sharon Gillis
I bought my tires here and they also installed them. I visited this week because the front tires have been losing air. The tire tech removed the tires and cleaned the winter salt buildup off the rims. All is well again.
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November 2024 by anthony s
This used to be a good company prior to being purchased by Discount Tire. I was spending on average 1k per year for a few years at the Corporate HQ location. It was out of my way, but they offered excellent service. They allowed you to drive your own car into the bay and did not charge for seasonal swaps if you purchased everything there.
Yesterday I was charged for a rubber swap, and the kid who drove my manual transmission vehicle into the shop had no clue how to drive stick. He was slipping the clutch over and over again and revving the car to obviously over 3k RPM while doing so. They've lost my business; I won't ever spend another dime here.
Edit: The customer service person also told me to bring my keys to the desk after I received the text that I would be up soon. When I brought the keys back a few minutes later, he pretended as though he'd never seen me before. Terrible service.
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October 2024 by Oj C
Fast service, professional ppl. I buying tires only from them since 2018, and will go back.
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October 2024 by doug barense
I hit a shredded piece of tire in the middle of the highway and got a flat. Ultimately the tire needed to be replaced. I had driven on the flat for a bit as I wanted to get to a wider shoulder so I expected it needed to be replaced. This place was recommended by another smaller service provider a friend called on my behalf. I was visiting the area so not knowing where to go it was great getting assistance, the recommendation and extremely fast service. Within 10 minutes they had looked at my flat tire, given me a recommendation to replace it, given me a price and had me pay for it. I got there at 3 pm on a Wednesday and fortunately for me I was the only retail customer for this very large company. The whole experience took less than 40 minutes. Very friendly, helpful, and fast staff! And cool retail lobby!
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October 2024 by Ben C
I've purchased tires through them for years. Always stood by them and recommended them until recently When i've realized how they do not stand by their customers. I purchased a set of tires that cost me around three thousand dollars. I took it to a preferred installed and they directly shipped the tires there.
IT BEEN AN ABSOLUTE NIGHTMARE SINCE THEN. WASTED TIME. WASTED MONEY. AND TONS OF FRUSTRATION.
Without getting an all of the details. I paid For an alignment and have alwags followed every single manufacturer's maintenance recommendation. I Did everything by the book yet everyone is pointing the finger at eachother.
I trusted tire rack.
I gave them my hard earned money.
And they are blaming both the manufacturer and the installer. They are the ones selling the tires. They are the one recommending installer. They need to be the one to remedy the issue.
Even at tire rack they keep passing me from department to department it musical chairs and the passing stops when I finally get transferred to a voicemail.
Tire rack make this right.
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October 2024 by Peter Lund
I always get new tires from here because of their price and selection.
This past time, I used their installation services and I was amazed at how quick and affordable it was - cheaper than anyone else and done in 30 minutes
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October 2024 by Sanjay Dasani
I would be wary of the salesperson Jonas. He told me my tire would be shipped out the day I spoke to him. That never happened and it shipped out the next day, delaying my travel plans. Emailed him about this and he never responded. Sad, because I have been a long time customer.
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October 2024 by Carl Busch
Great price, knowledgeable staff, extremely clean service department.
I was in and out in no time at all.
Tires delivered to your door.
I will shop there again for my tire needs.
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October 2024 by Tim C
Always friendly staff and fair prices.
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October 2024 by Blaine Shaw
Always a positive experience.
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September 2024 by T454blue
Tire started making a constant hum hum noise and they refuse to help me out even though it’s only a year old tire. Paid to have it balanced again and still makes constant noise. Buy locally to avoid these kinds of problems
