-
February 2024 by Wayne Faust
The Frame Factory did a fantastic job with mounting and aligning my posters from a three-night run of my favorite band. There is some pretty detailed line work on the posters, and they nailed the alignment (see photos). The owner was super receptive to my wishes, and took time out of his day to discuss the challenges with me. 10/10 would recommend!
-
April 2023 by Everything Digital Consulting LLC.
A five star rating is almost insulting. This business does not miss. Ever.
-
March 2023 by Everything Digital Consulting
A five star rating is almost insulting. This business does not miss. Ever.
-
December 2022 by E R
I had to have a small engraving job done. The man who helped me was so thoughtful and considerate! The work was completed promptly and perfectly! I’m so grateful to everyone at The Frame Factory for their professionalism and consideration! I highly recommend this local shop!
-
September 2022 by Ross F.
I took a newspaper in to be framed in August. They told me it would be done by the 13th of September unless I wanted to pay $40 to have it done rush. I said no need as I couldn't pick it up before the 27th.Went in on the 27th and lo and behold it wasn't done. The young man said I should have had it done rush if I wanted it sooner. I said the date given to me was the 13th and that predicated my coming that day.He told me that a large Catholic University has a large amount of orders and they paid for rush so my items were moved back on the que. He said they are the biggest customer and are willing to pay for rush so they get priority over all others.He really didn't care if I was happy or not, just said we'll get to it when we have time. Told him I needed it for a birthday present tomorrow. I told him I would be back at 10am tomorrow to pick it up. He just shrugged his shoulders.Asked if there was a discount for them being late his response was a very emphatic no.Never in my life have I been reduced to peon status like my business doesn't matter because we have Notre Dame's business and you just don't matter.Remember that Notre Dame is given priority on all items and everyone else just doesn't really matter. Very poor business practice!!!!!!!
-
September 2022 by Mark Julian
Well this place was very professional so informative they answered all my questions and explained her reasoning behind her answers.. She really knows what she is doing... super impressed.
-
September 2022 by J T
Canvas printing order took 3 months. No communication or follow-up. Very disappointing.
-
September 2022 by Kylee K.
I called wanting to start an etsy shop selling art prints. Upon inquiring I had to call and follow up three different times, from my original request of pricing and logistics. Eventually I stopped in to talk to someone, and was told to come back later when the girl who does scanning was there. I leave my art with them, pay $115 to scan my work and have it edited. Upon talking to the employees I was under the impression that they could keep a scan on file and print on demand as orders come in. I got my first order a few weeks later, and they told me that it will be a couple weeks.... for one print because other projects took precedent. Then I was told I could pay a $40 dollar rush to get it earlier. (my print price on my shop is $40 lol) Not only that but I was told I would receive a call with price and such later in the day, no call back. Obviously that would not work for my business. Very disappointed that they were not transparent about their abilities, when I was transparent with my needs and wants. I found a solution elsewhere and called two days later to cancel the print order and notify them they can delete my files they have. They did not seem to care that they dropped the ball.
-
December 2021 by Phyllis Rasmussen
Chris and Sal are the absolute BEST! I would not trust anybody else in town with my art! They got my piece done so quickly and just in time for the holiday! I will be going back to them for all future works to be completed absolutely the ONLY place in town to take your art and memories! Take my word for it! Worth every penny!!!!!!
-
December 2021 by Carla Campbell
Great turn around time and attention to detail. A true gem within the community. You can definitely tell how much heart and perfection go into these pieces. Support local and with purpose - Frame Factory is the absolute best around.
-
June 2021 by Kyle V.
There is lots to like about this place--the staff is courteous and helpful, and the care and craftsmanship they bring to framing your art is terrific--but the final product is just. not. what I ordered. It came back with almost no visible bottom mat, so I asked for a redo--which I never do--with at least 1/4 - 3/8" visible on each side. (It's a raw edge painting and I wanted it to breathe.) The redo came back with half that margin. It looks ok I guess, thanks to the craftsmanship, but I'm disappointed that nearly $500 and 22 weeks of patience didn't frame this very special piece of art in the way I requested.
-
April 2021 by Octavio Moya
This place is the best and so is my dad
-
February 2021 by Brittany Gill
Sal is a great person and it reflects in his business. The Frame Factory has beautiful frames and gentle guidance on what looks best. We framed a piece of art my mother-in-law made and it was a masterpiece easy to display after it was framed correctly. Thank you!
-
September 2020 by Shelly Jackson
Horrible customer service. The invoice stated complete on or before Aug 27 that was after my Aug 8th purchase. When I called to check on Aug 27. I was told the parts just came in and they would work the weekend to get caught up. After not hearing from them I called again September 8 and was told the same thing that the parts came in and they are behind. So they have my money and I still have no finished product. They are unprofessional and extremely expensive. I chose them because of their 5 star rating. Lesson learned I won’t go that route again! I demanded my frame be complete by September 10 or I want my picture and a refund!
-
April 2019 by Marianne Hatfield
Top quality frames for your priceless art. These friendly, talented men do everything to please their customers. The prices are more than you'd pay in Walmart for fall-apart-frames but it is like the difference between an old beat up junk car and a Mercedes. And the variety seems almost endless. Love this store.
