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November 2023 by Doreen T.
The two ladies that are there everyday. Y'all are amazing, great service as usual. Never had a problem, cause when I go there I'm like the customer. With everything online, I guess that's one of the pros
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November 2023 by Robert S.
Took nearly 25 minutes just to get connected to someone on the phone. I moved out of state and needed to transfer money between Everwise and Interra (a sister branch within the region!) and apparently that cannot be done over the phone (despite having transferred money between these accounts NUMEROUS times over the years). There are no sister branches where I moved. The other option was a wire, but they were unwilling to waive the wire fee. The last remaining option is to use their app (read the reviews on the appstore), which means I have to wait for verification funds to be deposited to Interra. The unwillingness to work towards a mutually agreeable solution is frustrating. Thinking back to when I've gone in branch, it does take at least 10 minutes usually before you get helped, and it has happened where I've waited over a half hour before. Update: the micro transaction occurred but Everwise's app throws an error when I try to validate the account! I messaged the live chat agent through the app, and they said they're aware of the issue and working to fix it ASAP. So I'm still unable to transfer my funds that I needed transferred yesterday. Thankfully there are other banking options, many with better features and interest rates! Goodbye Everwise.
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November 2023 by Shannon K.
Their branches look shabby. There is constant turn over in staffing the ATMs are not convenient. The name change is ridiculous. Everything about this company has gone downhill.
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October 2023 by Steve B.
There seems to be no way to unlock my online banking account after regular business hours. I had the wrong pw info and don't have a problem with a lockout. Not having any way to unlock this account until Monday 8:00 am seems odd in this day and age, especially considering I use a two-step verification process. What on earth can a live person in a office do that can not be accomplished by automated menu by phone or online 24-7?Some people don't have the luxury of making personal phone calls while at work.So, for me personally, I must wait until Monday 12:00 straighten this out..during my 1/2 hour lunch period.
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October 2023 by Jonah Martin
Called day before to ask if they cash savings bonds. I informed the teller on the phone that I utilize shared branching at that location.She replied “yes we do, all you have to do is fill out the section on the back before you come up to a teller and have that part done”.Showed up today to cash my bonds and was told “no sorry you have to be a member”I called the day before and informed them I was not. Perhaps if your tellers were more worried about serving their customers and less about being slightly inconvenienced while waiting for customers to fill out slips my afternoon wouldn’t have been wasted for no reason.
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August 2023 by Lots P.
Have NOT been able to use my app in early a month. Absolutely UNACCEPTABLE! No one has been of any help.
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August 2023 by Never Satisfied
Always nice here and informative on financial questions or services. Go above and beyond to answer your questions, patient.
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August 2023 by Matt T.
Over the past few years I cant recall one time there was not an extremely long wait inside a branch or with their member services hotline. If you leave a message to be called back or message in the app, it will definitely not be answered. When attempting to get a new debit card after one expired, the experience was so awful. I can not believe how difficult it has been to get a new debit card. Just during July for two visits to a branch, I probably spent 2 hours waiting to be seen.
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June 2023 by Aloukika Shrestha
Love the university! Everyone is super helpful. I even want to send my kids here!
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May 2023 by Robbin S.
Why are they closed on Thursdays? I like them overall, but this closure doesn't make sense to me.
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April 2023 by Jennifer Wentroble
Due to an unexpected medical condition with a family member, my husband and I, who live in Pennsylvania, have been working with Alex, at the downtown South Bend location. Alex has been incredibly kind and helpful, she has made a difficult situation easier.
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January 2023 by Cindy E.
My daughter just got a car loan 4 months ago. Due to health issues and being on fmla, she was late on a payment, they came and took her car in the middle of the night. We had not even received. 30 day late notice, we got it 3 days after the car was taken. No repossession notice. And they will not work with her to pay the payment and get the car back. She was told she's undesirable as a member of the credit union. She worked so hard to get that loan, down payment and warranties, now her credit is ruined. She's a kid who had an 750 credit score at age 18. She had plans to buy an house this year. All she wants is to get the payments made and get her car back. They made her submit paystubs, and insurance and ran her credit again to see if they could continue the loan. Why when they own the loan would they need to do this. They didn't offer her the option of adding a co-signer or setting up auto pay. No they just want her car and she will still have to pay. With all the class action law suits I would think this kind of thing would be bad for business. I have gotten a lawyer and filed with Better business bureau.
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January 2023 by Dennis Stafford
I’m trying to reach a human to help me sign firefighters credit union to my TCU account so I can transfer money from TCU toFFcu. All I get is bounced around from one robot to the next. Please help
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December 2022 by Mark B.
The website is absolutely unusable. It is absolutely the worst website from a legit company I have seen since the 1990's. For everything else the company is very good. But until they fix this disaster they cannot be recommended under any circumstances.
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December 2022 by Bernie W.
#1 - "New" website is a freaking nightmare to navigate and does not provide the information it USE to provide. #2 - Looooong wait times on the phone, so I requested a call-back. Got the call back, and was disconnected mid-sentence. Phone rep. did NOT call back. (BTW - I wasn't being belligerent. Just asking for help navigating to account info. Found myself talking to no one.) #3 - Called again and was once again rolling in phone system purgatory... Couldn't even tell if I was on-hold or just being inundated with endless advertisements and offers for yet another call-back. #4 - Paying off car loan shortly, and probably will do it early to get away from this ridiculously complex and unfriendly customer service system! #5 - Definitely feel like I'm bothering the phone reps. when trying to get information or navigate their site. This isn't the first time I've felt badly-treated. Thought it was just a fluke. It wasn't. This is apparently standard procedure. You've been warned... Bernie W.
