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April 2024 by Stephanie L Miller
Store hours on TMobile sign are different than types sign that says 11-6 every dayIt’s 3:09pm- doors locked and no one answers phone. NOT an authentic TMobile store. This is owned and operated by a different company.
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January 2024 by Amanda Wedden
This store is why I canceled 3 phone lines and moved to Verizon.
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September 2023 by Georganna Geraghty
We were lied to when we switched to TMobile at the 933 store in South Bend. We were told that we would get a free phone as a new customer. I the later we are now being told we needed a trade in for that deal. Very unethical.
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July 2023 by Chris Hedlin
I have been so impressed by the employees at this T-Mobile. I have had repeated issues with my phone over the past few months, and, every time I go in there, they diligently and efficiently work through the issue until they find the resolution. They clearly have expert-level knowledge and also a helpful, friendly attitude....A wonderful combination.
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February 2023 by Mary Lou Haverstock
Got my missing photos back on track, very good service ,no wait time, no charge
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January 2023 by Genevie Nicole
Our Sales Person Lauren Was Excellent! Really Was Helpful On Getting Us Exactly What We Wanted Had No Issue What So Ever And Because Of Her Chris And Ty We Will Definitely Be Back This Week!
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December 2022 by Jawaun Hallamon
terrible customer service the workers have no idea what they are doing and barely try and help lost money because they were to lazy to do their jobs. On top of that the owner of the store will leave a msg on your review with an email to reach him/her at making it seem like they’re concerned and willing to help but really it’s just a front. I msgd the owner at the email I was given and no reply til this day, my lost though right? Terrible business
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September 2022 by Christy Slater
Do not ever visit this location. Very rude and very poor customer service.
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June 2022 by Christopher Le Croy
Rushed to this store to find locked doors. They already adjusted their closing time from 8pm to 6pm. Why not just make it 5:30 if your not going to stay open untill 6pm!
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January 2022 by Tripp Caimbridge
This company uses egregious billing practices. Buyer bewars
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January 2022 by Fran MacMillan
Took time to help with a problem I had in understanding the new phone. Also helped solve a billing problem with a change in a credit card. 2 young men and very knowledgeable and patient with a couple of seniors!
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November 2021 by Jeanette Win
While their hours right now aren't very helpful (11-6), I was assisted in a timely and friendly manner. Employee was very helpful. Didn't leave with a phone as they were out of stock at the time.
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October 2021 by Tammy
Mike sold me a phone and forgot to put a sim card in.
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September 2021 by charles mburu
Lacy was the bomb. She added a line to our account. She was on point even when issues came up, she was able to fix them right way. She is an asset to your organization. Will definitely be going back
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July 2021 by Lea Kriszt
Totally awful. They have no idea what they are doing. Go to a different store!!!First time we came they had used to go cups on the counter. The next day a pizza box while they are “helping”…
