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March 2023 by Annette Smith
Mr.jerry is always so pleasant
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February 2023 by Teresa Douglas
They were very friendly and excellent service!
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December 2022 by Martin Moyer
Kept clean and friendly.
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December 2021 by Michael Cavasin
As the owner of two commercial businesses, we not only own 5 trucks, we rent on a regular basis to supplement our small fleet. We work nationwide, and I deal with many different rental truck companies and their respective offices, depending on where we're working. South Bend is a location that we do work in consistently, and this Ryder office has been supplying trucks to me since 2016. Anytime i've needed a truck, they've been able to make sure that I have one, and the one time that one of those trucks broke down, they were able to get me a quick replacement to keep the job going. The staff here have been always been professional and friendly, no matter if it's me picking up the trucks, or any of my guys. It would be nice if more locations, no matter what the company, were as easy and pleasant to deal with as these guys! Hats off to both Liberty and Chad for their service.
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September 2021 by J B (Farm Management)
We rented a 16ft box truck for a blueberry farm for the 2021 season. We decline insurance and they still drafted insurance charges from our credit cards without our authorization.We have shown proof of insurance and have complied with every request. They have declined to reimburse us the cost and have refused to cooperate. We have lunch disputes with our credit card company and will be taking this to any extent until we get our money back. I don't recommend anybody renting any vehicle from this Branch. I have worked with all the branches from Grand rapids to Michigan City, including St. Joseph, Benton Harbor, and Holland. We have never had an issue like this before except with the South bend branch. The only reason we went with this branch, was because the online website show them as the only ones that had the truck we needed available when we needed it. We absolutely regret this action and will not be renting from this facility ever again.
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September 2021 by Robert Dulac
They listen to me and fixed the problem with my refer and had me back up and running in less than 20 minutes and did it at closing time. Of shop
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August 2021 by Okie Granny
Went in for service as directed by Ryder Customer Response. Rather than being directed to a place to have the repair done I was just brushed off. It would be nice if the local Ryder shops realized that Ryder Customer Response IS my "company Maintenance Department" and that their initial direction says "if this is not a roadside emergency please contact the nearest Ryder location".
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March 2021 by Charlie Lemmel
Biggest ryder I've ever seen. Very nice attendant.
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January 2021 by Sean S.
This place is a complete crap hole. Trucks out of this facility are in complete disrepair. I've met one decent tech in this place the rest I would trust to fix a moped. They answer the phone like they hate their job. STAY CLEAR OF THIS LOCATION!
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January 2021 by Shawn Bush
Horrible customer service made me wait outside while they let other customers inside the office and I was there first they got waited on first. Service department doesn't know what they're doing can't find fuel leak on my truck after having it for a week.
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September 2020 by Sean Hill
Very rude and unhelpful
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August 2020 by Dave Thomas
Aug2020 construction of Bendix Rd makes it one way. This reduced rating to 4 stars. In and out at same gate. Hard in/out. Swing wide! Exit back to hwy is: Right required, left at 1st light, go about 1 mile to circle, turn LEFT onto Portage(not right towards South Bend downtown) go about 1 mile under interstate to W Cleveland, a frontage road. Either way gets to toll road, prefer left turn, shortest for West bound and has a Pilot Truck Stoo Eastbound is a l3 mile loop onto toll road in city straight roads but saves 1 stop on toll road.Ryder facility is big, easy driving and friendly. Unusual rule is wait on yellow line till attendant waves you in, probably for them to walk out to the control shack from maintenance building safely.
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July 2020 by Edgar Ashford
Very Unprofessional experience with Ryder.
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February 2020 by Kevin F
Very helpful
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February 2020 by William Thomas
Madison and Chad M. are awesome to work with. They make everything seamless. Thanks guys!
