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May 2024 by Kaleshia Wright
There isn’t a quest
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April 2023 by Jane Petty
ANYONE NEEDING TESTING DONE, PLEASEREAD THE FOLLOWING:It would have been nice to let people know that you no longer have a facility in the South Bend/Mishawaka area. Online it says nothing about closing the facility listed. I wasted a lot of time trying to locate and call the online facility.Maybe, South Bendisn't large enough for youroperations. I suppose I should be grateful that I couldn't find you. If this is how you do business, I would be afraid to trust, how you would do the testing.My suggestion to anyone that needs testing done, go somewhere else, even if it means you have to pay for the testing. Your life is too precious, to trust to a testing facility that can't even tell you, that they don't have a facility in the South Bend area. I found out that you no longer have a facility in my area, from your collection agency.I consider myself fortunate, that I couldn't find you.Anyone still needing to use Quest, I was told that they have a facility in St. Joe, MI.Jane Pettyfacility.
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October 2022 by David Smith
I don’t think this is the right location. It is now a dental office. Don’t go to this location looking for Quest.
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February 2022 by Brittany Stewart
The indiana state road 23 location is closed. I have called a million times and even tried to schedule online. This is unacceptable that there is no proof anywhere it is closed. Thank you quest for ruining my morning driving the the snow trying to get labs done.
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October 2021 by Danielle
One star was to many to give. Can’t reach anyone by phone. Customer service number leave you on hold for 30+ min. Bill pay online can’t find my bill but they can send the bill to collections. Horrible service all the way around.
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July 2021 by kate bray
Don't trust them for your travel required Covid tests!!! After 3 days, wasted of our 5 day window, they can't find our tests! They lost them, and won't help with any effort to find them or accommodate any alternate testing options for our travel. Thousands $$$ in travel majorly screwed up by Quest.
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June 2021 by jo kulwicki
The lab on state rd. 23 is permanently closed. The web site to make an appointment in St. Joseph, Mi. Is apparently not functioning correctly as it refuses to allow me to make an appoint. Their billing system is atrocious. The billing department cannot seem to learn that they need to bill Medicare in the state where the lab request came from.
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October 2019 by Paul E Mooney
Automated phone to make appointment, automated sign in when I got there, a screen on the wall posted my waiting time. Health worker came and got me, drew my blood and I was on my way. The health worker was nice, the place was clean. I’m kinda old school but all went really well.
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September 2019 by Joseph Green
I didn't have a wait time I was seen right away the staff was kind and friendly thank you so much.
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August 2019 by Ashley Smith
Staff (the one staff member who actually seems to be there) was rude, unprofessional, and condescending. I was yelled at for not reading the sign and signing in before I was supposed to. I signed in at 8:26. The sign says they don't do drug screens until 8:30. The sign does not say that you cannot sign in for a drug screen until 8:30. I've never been treated so rudely by any member of the "Healthcare community."
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July 2019 by art v
Only one person most of the time wouldn't go but it's the only my insurance covers
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June 2019 by Clay Goldman
I’ll be honest, this would be a one star review if I didn’t feel bad for the woman doing the testing. She was clearly overwhelmed with the volume of people coming in. She was extremely polite about it, but I ended up waiting over an hour despite having only 2 people in front of me. When I left the line was up to 6 people. If there was just another person working there, everything would go a lot smoother, but she can’t do it all herself. It’s just too much work for one person.
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June 2019 by Amanda Z
Had an appointment at 945. They continued to take people back before me that showed up after I did. No one is at the front desk to ask how long of a wait. I fasted for my blood work so I was forced to decide on coming back and fasting again or waiting.
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June 2019 by Aimee Swiger
One nurse best she is the best!
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April 2019 by Kimberly Lisiak
Liz is fabulous! I just left my appointment from Quest. She is a rockstar, I can't believe she handles the entire office by herself. I highly recommend her. Be sure to snag an early morning appointment for a short wait time!
