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March 2024 by Anthony Willis
Here it is going on 9 months and they still ain't got the card payment fixed they keep telling me it's my card and it's not it's their issue and just last month they finally said it was on their side and it would be fixed within a month and here it is a month later I'm still having an issue and it's taking them every time over a half hour to an hour to answer my call and to get this so-called thing they want to try to fix not fixed I'm so ready to go to somebody else they need to quit playing around fix the dang thing instead of let me go on and on it's annoying and they tell me to go to one of their stores to pay the phone bill is the store or them supposed to reimburse me and nobody's reimbursing me that five extra dollars it's just right. I'm getting so fed up with these agents that don't want to listen when you tell them that before you were told it was on their end at technical support that was having the issue not my bank people just need them to listen
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July 2023 by troy shultz
Called to get a phone upgrade when i asked if i can get the phone and sim card and activate it at home and store employee Mia asked are you trying to avoid the activation fee and i said yes she said "we dont do that" which is a lie, according to metro policy. Then she hung up on me. Rude and no knowledge of the metro policies. Will be going to a different store.
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June 2023 by Carrie Hansford
Very helpful
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June 2023 by DeAngelo Boyd
It Was Trumendous!!!
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December 2022 by Moe Horowitz
I had some questions between T-Mobile and Metro T-Mobile they did know their stuff and help me quite a bit.
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October 2022 by Carl Hagg
Customer service with tech sucksCustomers know Customer service argued does not leave noted ask for copy of complaint customer service would not ask for a call from corporateWas told no far as I can tell by conversation that will never give you copy of complaint never customer serviceHas a fine way of covering up corporateWhen customer needs helpFast to take cash no customer supportFor customer always back Employees
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October 2022 by Dan Vabmele
Good customer service this time, the guy was training someone but took the time to explain exactly what I was buying....
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June 2022 by Ģıø ĪĪ
Horrible, HORRIBLE service! I have an unlimited data plan ($50/a month)....when I am out of wifi, it will take this trash phone service, 20 to 30 mins to load and load, over and over before I am able to use an app like YouTube....PATHETIC !!!!!
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May 2022 by Theresa “Mzfabulous” Hensel
For the most part good service. The guy didn't listen to me what I exactly wanted. But it worked.
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April 2022 by Chuck Hughley
Able to pay bill
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November 2021 by Matthew Odonnell
Love it !!
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June 2021 by Bernice Mance
Their food was great, price is nice.. And I'll be returning soon.. One of my favorite places to enjoy eating!
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January 2020 by Stephanie Behm
When I went in the store to upgrade my daughter's phone the dude had to clue on what he was doing or talking about..
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January 2019 by mark russo
Very helpful great place to get your phones.
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January 2019 by Kim Mcelvene
Is a good phone company
