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April 2024 by Brandon Bertrand
Sorry, but was just tasteless at breakfast.
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April 2024 by Cynthia Leinen
Drove 45 minutes out of my away to come to this store because you had a very rare plant that Facebook was blowing up. I get there and the lady running the department for today which is April 2 Time 10 o’clock didn’t even know what I was talking about. I had to describe it to her and then she was very short to the point she was rude wearing no name tag. Didn’t bother to call any of the other stores to see if they carried the same plant. I had to do that. I’m not sure Why Kroger’s hires, incompetent people to do the job, but this lady had no clue what she’s doing let alone the plant name that was in the box that she was opening up unless of course she read it on the box. yeah, I won’t be back and I suggest you not go there either. Definitely disappointed!
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April 2024 by Chris Ortman
I usually shop here doing grocery pickup and 9/10 I have missing or improperly subbed out items...add this small inconvenience to the fact that they have been constantly behind on pickup times while waiting almost 30-60 extra minutes to have my order loaded to my car takes unneccessary time out of my day when this service is supposed to help eliminate that for me. The only positive note is that rare case when there is something out of stock at the Merrifield or Town&Country locations, I can usually come here as a backup and what I am looking for is magically in stock which is opposite of the grocery pickup issue.
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April 2024 by Karam Goraya
Everything good but not good in customer service.
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March 2024 by Jarod Thomas
8 pack of hamburger buns only had 7. I asked if a discount were possible. Manger rolled her eyes looking directly at me. If I had noticed there were only 7, I would have grabbed another before checking out.
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February 2024 by Steven Kizer
Little time in store closes at midnight cause of the thiefs we have in this town
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January 2024 by Didar Singh
Worst place for pickup orders
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January 2024 by Rochelle Schroeder
This review is related to Customer Service and Management/Supervisor today at The Kroger in Erskine Plaza, South Bend. 1217 E Ireland Rd. Store employees are often very helpful and willing to go out of there way for you. I called the store as I was charged for too many items today. The Supervisor was short, rude, and hung up on me after telling me to come in to customer service. I went in to find Customer Service Closed. Yet again. It is rarely open. Customers at the front of the line stated they had been waiting there over an hour. The manager, Brenda, closed the window in front of them, without explanation, and walked away to go work the checkout lanes. When I called the store to see if someone could come help us, I was talked to like a piece of dirt by the Supervisor again. I told her I could not wait an hour as I have a lot to do. She said “so do we!!“ And hung up on me. ? I was never anything but kind to her. It’s sad when the customers are held to a higher level of professionalism than store managers and supervisors. There should always be at least one person working customer service. I understand the lines were long, but abandoning one set of customers to help another, does not make any sense to me. There were 4-5 other lanes open. Thanks to Ninfa at Self Checkout for doing her best to help me.
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December 2023 by Joseph Baker
Very expensive place for everyday shopping
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November 2023 by Carolyn Rozmarynowski
This location always has better produce than the store near our home (on Merrifield). The staff is friendly, the aisles are clear, the shelves are well stocked, and the store is clean.The parking lot is well paved with no potholes and has plenty of cart corrals (each with a trash can).
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November 2023 by Kyle Linderman
Bald man whos been working the deli for awhile has been the worst person ive ever had to deal with at any store or place ever. Hes always rude. He always makes you wait forever for him to help you while hes doing nothing. Ive heard him being that way to plenty of people over the years also. Complains about everything and is also that way to the other employees. Its crazy to mehow anyone who manages a place where you have customer contact would ever let him work. He is the only reason I won't be going back
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November 2023 by Gabriela Van Tassel
I normally go grocery shopping here and they normally have most of the stuff I need but there are times where NONE of the produce is fresh. ALL the strawberries were moldy when I went there yesterday and I bought three avocados and EVERY LAST ONE of them were moldy and bad. And the shelves are never organized and when they run out of something on the shelves they DO NOT RESTOCK IT even thought they visibly have some in the back. Like yesterday I needed 2% milk and there wasn't any on the shelves but you could see them in the back so I nicely asked a worker if he could restock the 2% real quickly or to grab me one from the back and he said “There aren't any more” I'm not sure if they were bad or what but it was really weird and kind of threw me off.
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November 2023 by Dee Robin
DO NOT PLACE AN ORDER FOR PICK-UP. It doesn't MATTER if you place the order early in the day. They are always behind and it NEVER fails....you will wait for hours for an order. If I could give a ZERO....I would AND of course NO MANAGERS available.
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September 2023 by Nancy S
Excellent selection and service. Thank you
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September 2023 by Michael P.
Never any carts inside and not enough checkouts. Often there are 15 people in line for the 3 self checkouts and only one register open. You'll spend more time in line that shopping. It's a HORRIBLE plan. Go to Meijer or Martin's...avoid Kroger at all cost!
