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December 2023 by Amanda Easton
Customer Service was Excellent & Professional
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December 2023 by Victor & Melissa Huston
pathetic mever mailed my title after i paid my car off 3 months ago , then calls me with a nasty attitude talking about comw gwt the lien release im on my way bit$!
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July 2023 by Stacia Weaver
I have been with this bank since 2007. Someone hacked my account and made a COUNTERFEIT mobile check deposit and instead of investigating they treated me like I did it and closed my account while taking all my money ?
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June 2023 by Daniel Perkins
Moved to south bend a couple years ago and rarely have to go into the bank but will probably be closing all my accounts just to avoid the ghetto door setup when I do have to get to a physical bank
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August 2022 by Audrey Baker-Robinson
Don't like the one in south bend
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November 2021 by Jeffner Haning
Short staffed, longer wait times. 1 person usually works front counter and drive-thru.,, So neither way is faster than the other. This was before pandemic and currently 11/01/2021
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October 2021 by Virginia Davis
Great customer service
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December 2020 by Sarah Khan
Always available to help when I have questions, and very friendly. It may be longer wait times but that's because they want to make sure all of your business is handled in one stop. Molly & Milton are the BEST!!!!
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November 2020 by Lucas Harmon
Horrible bank. Expect to be treated poorly, and to get screwed over in new and exciting ways.Oh, and the app is always broken.
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November 2020 by Caitlin Ferguson
Aubrianna was exceptional. I had a great experience with her opening my checking and savings account. Everything was explained thoroughly and she made me feel at ease regarding some concerns with fees. I learned a lot about my new accounts and will definitely be coming back in the future if I need more banking services. Great job!
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November 2020 by Tenise Nelson
Opening my account was super easy. Even during this whole Covid 19 situation, my banker was very helpful and patient with me.
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October 2019 by Charles Reed
Will never return here. They treat longtime customers as criminals. The staff is rude as I've ever experienced.
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June 2019 by Ty Washluske
Never keep up with appointment times that are actually required to meet with a bank representative....unprofessional
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October 2018 by Mariah Manley
5/3 is the worsssssssst bank. Their app is frequently down, when it is on sundays you can't get help bc support is closed. They do infact charge you for EVERYTHING! Their lines are really long at the bank inside and outside. They can't keep employees bc they know their bank is trash. 5/3 is a horrible bank. Do not consider them! I hope they go out of business!!
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March 2017 by Chris Rainone
Worst bank experience ever! Faster to deposit the check in the ATM I just wanted to deposit a $213 reimbursement from my employer. They would not let me in the front door because my steal toed boots kept setting off the metal detector. They asked me to go through the drivethrew. It took 15 more minute than it should have because the woman forgot to give me a deposit slip, then had to send over my drivers licenses, and finally had to answer security questions.
