-
February 2024 by Roberta Kline
Prescription has been processing since Tuesday and called the automated this morning said it will be ready by 6pm today, never got a text, called again to see if it was ready and it says my son don't have a prescription...What is up with all these damn pharmacies can't get anything together...I guess time to call and yell at them too. Already did for Western CVS now this one.Maybe I will just call CVS on Western to see if they can fill up
-
January 2024 by cindy hardy
Nice sales. Nice clerks.
-
January 2024 by Chris Frame
Quite possibly the worst CVS I've ever been to. Go anywhere else but here. Disgusting.
-
January 2024 by Nancy HEgland
Sarah, was exceptionally kind and helpful to me. I had ordered online and received wrong product. Came in and she straightened out my issue. The other woman working that day, was also very kind. I thought I had left my wallet on the counter, she even helped me look outside. Excellent service, very kind employees.
-
December 2023 by Emily Rowe
The staff is always very kind when helping me. However, the store is always very dirty. Additionally, and specifically, the Cherry Vanilla Coke in their coolers expired 10/30/23 - over a month ago. I’ve let two associates know on two separate occasions, and was told they would “handle it”, however today when I went to grab one, the expired ones were still there :(
-
November 2023 by Judi Lykowski
So sad the CVS pharmacy is so dysfunctional. I do not blame the local location after hearing feedback about their dysfunction I blame corporate.I transferred to this pharmacy about eight months ago, due to insurance discontinuing our partnership with Walgreens. When I pulled up, I quickly found out the drive-through is pretty much constantly closed, due to a shortage of workers. I did fill out a survey and report my information to corporate, and they did contact me, but the problem was never resolved.I recently had to transfer a prescription to a nearby pharmacy because they cannot get the generic drug that I’m taking, and my insurance will not pay for the name brand drug any more. The new pharmacy had to call CVS and they said well this could take some time … they are notorious for not answering their phone in a timely manner and it just isn’t their fault - it’s their corporate not caring. We waited for close to 40 minutes until they answered - but unfortunately, the person on the other end of the phone said they could not call my insurance company because they are too overwhelmingly busy and it would have to wait until the following day. I told the new pharmacist I know all about their non-caring corporate company. The new pharmacist said they’ve had countless people transfer due to the poor service there.I also posted inquiry on my neighborhood app, asking if the drive-through is always closed or if this is a pandemic stemming staff shortage situation… And boy did I get a flood of information that it’s always close, and I should seek another pharmacy for my needs.
-
October 2023 by Willie Laidlaw
Covid 19 vaccine. Appt scheduled 2 weeks ago which CVS cancelled because they didn't have it available. Getting multiple emails & texts to reschedule which I have tried. It's still not available in the Scottsdale area (my CVS) but it is in other distant locations on the west side & north!
-
October 2023 by Nidra Hamad
Poor customer service. Staff is lazy, including the manager. Better off going to speedway, dollar general, or Walgreens down the street.
-
September 2023 by Tricia Udelhofen
This CVS is horrible!! If I could score them 0 I would, they have had the pharmacist no showed a few times and instead of letting people know the pharmacy will be closed all day, it just says closed, so people think they’ll be opening soon. And they are also very rude when dealing with them, shame on them, again the worst customer service
-
September 2023 by Tamara “Pretty Girl Natural” WIlson
I went it to grab snacks to have on the road with me, as I am a delivery driver. I first needed to use the restroom, but had no luck finding one as there weren't any signs. As soon as I gave up on finding the restroom, I noticed the 2 ladies in front watching me, and talking amongst one another. I continued to shop but started feeling uncomfortable so I didn't complete my shopping. I went to ask the associate which I found out later was the manager Sarah, if they had restroom. Again you can't tell where the restroom is because of the tented window. and no restroom signs. As soon as I asked her, she said right away that items from the store are not allowed in the restroom. that confirmed I was being watched. I told her didn't she think I knew that? Who in there right mind would take items they haven't purchased into the restroom. Needless to say I didn't;t finish shopping, I just purchased the items that I was closely watched scanning and left. I did call customer service and they got me in touch with the district manager who was so apologetic and nice. Shame on you CVS, shame on you.
-
July 2023 by Rebecca Thomas
Avoid filling your prescription here. Drive thru pharmacy has been closed for ages and there is always a long line
-
June 2023 by Hope McCoy
Completely unprofessional! Been on hold since this morning finally hang up and decided to go in and all a sudden they have new lunch hours and close right when I walk in ..couldn't even answer an insurance question if you can't answer phones why are you guys even open
-
May 2023 by Keith Hodgson
If I could give negative stars I would. One of the worst experiences with any business ever. Their automated system will continuously send you alerts about prescriptions to pick up. However when you go to pick them up the employees will always ask you to come back in an hour. Their employees are rude and incompetent. They know the system is flawed but do absolutely nothing to fix it. Go somewhere else to get your prescriptions filled.
-
April 2023 by Katherine Z
This is the worst cvs, it doesn’t even deserve 1 star, they might as well close it down at this point. The staff never has any clue what’s going on, and they never answer the phone, and act like you even being there is an annoyance.
-
April 2023 by Mykela M
Manager Sarah, was extremely rude to her employees. One being an older woman and the other being a younger gentleman. Both of whom seemed to have been doing their job. She spoke to them as if they were children, being very condescending and embarrassing them in front of the customers in the store. Which I believe, is EXTREMELY unprofessional. If something isn’t being done right, pull them to the back, and explain to them in a RESPECTFUL manner what the issue is. I definitely don’t believe someone who is supposed to be a “manager” should be speaking to their employees in that way. Corporate definitely needs to retrain this so-called manager.