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November 2023 by Carrie Preston
Love my new phone
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August 2023 by ImQuackers the Totally Quackers
I visited recently. I was able to receive service quickly. Once I explained what I wanted to do with my account, the attendant moved slowly and at each step of the process I was charged before moving onto the next step. It seemed to confuse the attendant when I started to insist on paying for everything in one transaction.
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June 2023 by Shellie Dillon
Needed a upgrade. Worker was friendly and helpful.
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April 2023 by Billy Hoggatt
Great service nice people decent prices too
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February 2023 by Marie Marks
Cricket if I could give them a hapless or I would thanks Debbie employee that works in all the stores in South bend and Mishawaka I would not do any business with any of very shifty people and characters work there they don't know anyting about their policies
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December 2022 by Joseph Mason
They seem nice
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November 2022 by Ricky Perez
Did not visit
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August 2022 by GE McKinn
Got new cell service and phone today with the company on Western Ave. Talk about "Great Customer Service" this is where you'll find it and the price is minimal. In addition, you get "Free" HBO for 1 year right after activation. Kudos to these guys!!
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August 2022 by Luis Izquierdo
Great guys working there. Great service and always friendly.
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August 2022 by The Graphic Geek
Came in with a broken phone and the guys there helped me out to get me back up and running! Great service. Friendly people.
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August 2022 by CD Rosa Crossdresser
Just passed by
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December 2021 by Andrea
I came into this newer location after my phone had been stolen. The service I received was excellent from beginning to end. I was greeted when I entered. The young man, Jesse, was friendly and knowledgeable. I left in a much better mood than I was in when I arrived.Update: My stolen phone was recovered and I called customer service to report the news and get it removed off the national blacklist. Five days later I wanted nothing to do with Cricket products or service. After calling in my new phone stopped working. It had now been reported stolen. No one had an explanation. I tried my SIM, the new one, in another phone and magically it stopped working, also reported stolen. I spent 3 days on the phone with Cricket customer service. I talked to 11 different people who all said they had now fixed the problem. Indeed they did, for about an hour and then my service was back off.Finally, in utter frustration, I returned to the store to return my new phone. My 7 day return time frame was almost up and I still did not have a working phone. When I entered I was relieved to see Jesse there. After finishing with his current customers he listened very patiently, despite my being irately dissatisfied. He was just as confused as I was. Instead of just making excuses and giving me the run around he said point blank "I don't know".I was floored by the honesty. He then called his manager who also said he had no idea of how that was possible. Instead of offering me useless options he simply allowed me to return the phone. I appreciate the in-store service I received. Cricket needs to hire more employees like this young man. My online and over the phone service was horrible. Jesse was definitely their only saving grace.
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November 2021 by Jardrea
I came into this newer location after my phone had been stolen. The service I received was excellent from beginning to end. I was greeted when I entered. The young man, Jesse, was friendly and knowledgeable. I left in a much better mood than I was in when I arrived.Update: My stolen phone was recovered and I called customer service to report the news and get it removed off the national blacklist. Five days later I wanted nothing to do with Cricket products or service. After calling in my new phone stopped working. It had now been reported stolen. No one had an explanation. I tried my SIM, the new one, in another phone and magically it stopped working, also reported stolen. I spent 3 days on the phone with Cricket customer service. I talked to 11 different people who all said they had now fixed the problem. Indeed they did, for about an hour and then my service was back off.Finally, in utter frustration, I returned to the store to return my new phone. My 7 day return time frame was almost up and I still did not have a working phone. When I entered I was relieved to see Jesse there. After finishing with his current customers he listened very patiently, despite my being irately dissatisfied. He was just as confused as I was. Instead of just making excuses and giving me the run around he said point blank "I don't know".I was floored by the honesty. He then called his manager who also said he had no idea of how that was possible. Instead of offering me useless options he simply allowed me to return the phone. I appreciate the in-store service I received. Cricket needs to hire more employees like this young man. My online and over the phone service was horrible. Jesse was definitely their only saving grace.
