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October 2023 by Liam Kilbride
Cressy and Everett, where do I even begin? My experience with this agency was nothing short of disappointing. The staff exhibited a level of incompetence that left me questioning how they managed to stay in business. It's as if they were completely oblivious to the tumultuous state of the housing market. Their lack of knowledge and inability to adapt to market trends was astounding.But the real kicker was the management. They displayed a complete disregard for customer satisfaction. It felt like they were more interested in squeezing every last penny out of their clients than actually helping them find a suitable home. In a market as challenging as this one, you'd expect an agency to provide some guidance and support. Instead, I got indifference and a hefty bill.In summary, if you're looking for a real estate agency that's out of touch with reality, has staff who are masters of incompetence, and a management team that prioritizes profits over client satisfaction, then Cressy and Everett is the perfect choice for you.
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March 2023 by Elaina Ward
I would highly recommend to help find your next apartment. He truly does go above and beyond until he finds you what you are looking for. I really appreciated how on top of things he was and how quickly he responded to my messages. I’ve moved so many times and it can be extremely stressful.
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March 2023 by Martha Reed
Attentive and highly communicative. He answered my questions and concerns in a quick and reliable manner, seeing everything through until the end. With a friendly and positive attitude he took the stress out of the entire process - I'd highly recommend
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March 2023 by Ruby Wilson
Had a great experience finding an apartment thanks to my realtor Ben Alexander! Would definitely recommend to anyone looking for help finding a new home.
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March 2023 by Sophia Robertson
I would totally recommend him if you need help renting your place and I will not hesitate to contact him if I need his service again in the future. Thank you so much
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March 2023 by Ariel Reyes
Great company! Amazing service and knowlable agents.
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January 2023 by cmallory7511
I am thankful that my coworker recommended Wayne Birkey to us.My wife and I originally used a terrible realtor that was randomly assigned from Trulia, but after complaining about how horrible she was, my coworker gave us Wayne's information, and he is the best realtor in town.Wayne is a guy that cares about his clients. He wants them to be in the best house, for the best price. He is always there if you have questions. He will also answer calls and schedule viewings even outside of his normal work hours to make sure you get the home you are looking for. The man truly cares about his clients.He is the best realtor in town, and we have already shared his business card with multiple friends.This company truly has someone special in Wayne Birkey.
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December 2022 by Steve Johnson
DO NOT DEAL WITH ROBBERT!! When though the whole home buying process only to be told 1 day before closing that they needed more money than agreed. After miss listing the houses Sq foot miss listing a 06 AC unit as "new ac in 2020". Agent said he sounded drunk or high ever time she could get a hold of him which she had a hard time doing. Finally resorting to calling his manager to get us our earnest money back( took 15 days).
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November 2022 by Cathlene Randolph
They do their best to find the best places for the right people
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August 2022 by melindamoon
Well, this was not a match made in heaven, for me any way.Our mother died, leaving her condo to us through a trust. A sibling was named executor in the will and so was the one to interview realtors and select one to list and sell the condo. Denise was selected to be our realtor.We signed a contract with Denise/Cressy and /Everett on May 24, 2022. Cressy and Everett, in my opinion, has had a great reputation in South Bend so I was happy with the choice.Things started going sideways the next day when Denise had the wrong asking price on the listing.After that, she had my email address wrong 5 times so I was missing out on critical information regarding the condo. A sibling kept forwarding the emails to me, and telling Denise she had wrong email addresses. I also mailed/texted Denise and told her she had wrong email addresses for me. She got one sibling's email address wrong as well. There was a number of different email addresses that were being used. Denise's reason each time was not having her glasses with her.Denise also had my phone number wrong 3 times (I thought it was 4 but I only find documentation of 3 times, so 3 times it is). It was the missing glasses reason again.Then I went to the title company a few days early to sign the closing paperwork. Denise emailed me the night before (the original date I was supposed to sign) that she would be showing up at the closing. I didn't check emails that night so I emailed her back that morning that I had already signed the paperwork. She called me and ripped me a new one, telling me that I should have told her I signed the paperwork early, that she had spent 30 minutes driving to the title company. I told her that was the title company's job, not mine. She mentioned that she knew a sibling and I were unhappy with her. I told her that was true and went through the list of issues (listed above). I told her I had never had so many problems with a title company and realtor before.Right before she hung up on me (who hangs up on a client, no matter how upset one is?), she told me I hadn't shown her "grace". I thought I had as I had put up with all the mistakes she had made.I decided to not rate Denise and to let it go, showing some "grace" towards Denise. But then she sent a thank you email to my siblings, and not to me. One third of her commission came from me!This rating would have been one star except for Lindsay. Denise went on vacation and Lindsay helped us out while Denise was gone. Our initial buyer backed out on his offer. Lindsay handled getting the condo back on the market quickly. In talking with Lindsay, she was professional, knowledgeable and personable.I'd like my 1/3 of Denise's fee back.
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June 2022 by Steveo Jo
DO NOT DEAL WITH ROBBERT!! When though the whole home buying process only to be told 1 day before closing that they needed more money than agreed. After miss listing the houses Sq foot miss listing a 06 AC unit as "new ac in 2020". Agent said he sounded drunk or high ever time she could get a hold of him which she had a hard time doing. Finally resorting to calling his manager to get us our earnest money back( took 15 days).
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November 2021 by Adam Scarberry
Realtor Kim Clingenpeel let her client leave all this garbage for the new owners to deal with after the sale was final and the previous owners booked town. Shady and disgraceful business.
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July 2021 by China Foster (Kissmyypic)
They keep their listings online even after the property is no longer available so when you apply they will tell you the home is not available and the application fee is non refundable. The listing wasn't removed until this next day. Highly unacceptable for a company like this. I'm 8 months pregnant and do not have $50 to waste because your company can't remove listings in a timely manner. I will never do business with this company based on the way they handled this situation. They literally never ran my application because the home I applied for had already been taken and yet they wouldn't give me my money back.Julianne Morris responded to my review and acted like she wanted to help but when I emailed her like she asked, she never responded. Awful company to deal with.
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July 2021 by Waltter Brevard
Poor communication, very unprofessional, only showed us dirty properties covered with litter and dead bugs and somehow they Charged us to apply for that... Came off as some old redlining tactic because we were people of color... when we found a house that wasn't completely abandoned it still had property damage outside that we would have to be responsible for... after we moved we cleaned and disinfected the entire house due to covid 19 (cleaner than we got it) for that they charged us extra $$$ money and haven't explained why over a month later... during the middle of the pandemic too, terrible business. Would definitely NOT recommend.
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July 2021 by Rosa P
Richard Fair helped us looking for a home. His professionalism, insight and customer caring is outstanding. Thank you Cressy & Everett for having realtors like him who truly care about buyers
