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March 2023 by Chris D.
Best car buying experience I've ever had. No hassle, no pressure. Tim Baransky and Denny Moss were both great to deal with.
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October 2020 by Greg P.
From our first visit, to the order, to the delivery, every aspect has been a pleasure at Basney. Denny Moss was great throughout and we recommend him highly. Chad who refreshed our memory on how the features of the X5 worked was very knowledgeable and patient. All in all we will definitely buy our next cars at Basney.
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May 2020 by Haley G.
Went here to get my car repaired after being backed into just in front of passenger side door. Unlike all the others collision repair locations I went to they actually took the time to thoroughly check out my car. However, the repair was not done well. The window in my passenger side door was not operating correctly so I returned and asked them to look at. They proceeded to tell me that nothing was wrong with it (when clearly there was as my friends commented saying they were scared they would break my window every time they shut the door). Since they refused to fix it I figured I would just live with it as it was functioning (just not well). However, today the window stopped working all together and I don't know what else would have caused it besides this already present issue.
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May 2019 by Carol L.
Their customer service is beyond all others. Easy checkin, clean comfortable waiting area, spotless bathrooms,no pressure sales people, professional service and collision departments. All that plus competitive service prices.
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May 2019 by C. P.
These guys are the real deal! From start to finish, a total class act! Everyone at Basney from Chris Egan, to both of the Chad's are super friendly, helpful, honest, funny and they beat the snot out of any Chicagoland dealer. No games and total honesty are rare in this industry but Basney BMW does both. Never tried to upsell, didn't try to hide any fees, just total transparency. After working out the details remotely, I took a train ride to South Bend and was in and out in less than 30 minutes. I have purchased a lot of cars and this was the easiest deal ever. I have to say that even including my train ride and the drive back I can almost guarantee that I still saved time versus the time it would have taken negotiating with the dealers in the Chicagoland area...and the train ride was pleasant to boot. Anyways, if you are within a day or two drive, I think it is well worth it to shop Basney BMW. You will not be disappointed with how you are treated. I am sure I will be a return customer too.
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August 2018 by Sam L.
Went in to get some warranty work done (needed seat badges replaced on my 2015 M3) and also to purchase an extra key. Service work was quick and results perfect! Placed an order for the new key and it was ready for me the next day (vs dealers in California who I work with that said it would take a week). Friendly staff all around and a cool showroom! Looking forward to having my service work done with Basney BMW while I'm in south bend!
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August 2018 by Landon V.
This is an updated review from my review on Google I posted July 27th, 2018. So, after waiting a week and a half for an appointment I made to get my Air conditioner fixed on my 650i on the 27th of July they didn't have the part and had to order it and make another appointment. Well today being 2 weeks later I am finally excited to be driving in an air conditioned vehicle...I mean it is summer after all. I drop my car off and then pick it up around 1 in the afternoon. Paid what I owed and left the dealership. Well I already had one bad experience 2 weeks ago and so far they were making great strides at redeeming themselves. Go figure I spoke too soon. After I picked my car up I cranked the AC on. About a mile down the road it was still blowing hot air. So I gave "Basney BMW" the benefit of the doubt....I stopped at O'Reilly Auto parts and picked up some Freon so I could recharge my AC when I got home...After all I haven't used it in quite sometime. When I connected the freon...the gauge said it was over full. So, I started looking up some answers on Google and youtube to see ifnthere was a DIY fix....Well I did everything asked....then the online help said, "If all else fails make sure the AC compressor is working." AND BOOM LORD BEHOLD THE BELT I HAVE BEEN WAITING ON FOR 3.5 WEEKS FOR AND PAID FOR ISNT EVEN ON MY F*@#ING CAR... So I call the service department back and inform them of my misfortune and level of "unhappiness" To make a long story short and before I start ranting and raving more than what I have.....I have to wait another 2 weeks (because I live here in South Bend and still have my house in Indianapolis) to get my Air Conditioner in my car fixed....and yes. You better believe I got my money back. I hope other BMW driver's have had better luck.
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April 2018 by Mike A.
We took our 2012 X3 there because it felt like the transmission was slipping or causing a j*** while accelerating. Basney told us we needed a new or rebuilt transfer case. Their quote was $900 more than another reputable company in South Bend that could do the same service. Based on Basney's diagnosis, the other shop got a rebuilt transfer case and switched it out. When I picked it up, I had only drove the car about a mile and noticed the same issue. The symptom was sporadic , so they didn't experience it when they test drove it after the service. Long story short, the car needed a new coil and BMW suggest that all of them be replaced. So for an additional $900, we had the shop replace them and now the problem is gone. Basney did a mis-diagnosis and also charged us $100, since we didn't have them do the work. I had contacted Basney to see if they could at the least, purchase the transfer case that is still good and of course that would be too much customer satisfaction for them to provide. We have always taken this car their for service but this was the last time. They offered a credit for our $100, which we would need to take it back there for that. So 2 things came out of this, we are done with Basney and our next car will not be a BMW!
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January 2018 by Katherine A.
Very good service. Not pushy and they really do go above and beyond to give the customer a good experience. I was in the market to buy a car and did find one I liked at Basney. The salesman, Chris, took me on a 30 minute test drive (all the way to the interstate and up and back an exit) which was far longer than any other dealership had done and allowed me to get a great feel for the car. Additionally, I was not pressured and Chris gave me his cell to call with any questions as I considered the purchase. I did decide to buy the car, and as a first time BMW owner, was given a thorough introduction to the ins and outs of the vehicle by Joe. Additionally, they do a great followup both by phone and email in case you need anything or have questions. A followup service of the car after purchase and free washes were icing on the cake. Overall very pleased.
