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January 2024 by Muhammad Mufti
I had excellent experience at Basney BMW. My sales person, Ken Westphal is an amazing person to deal with. Not only did he go above and beyond to get me the best deal, At no point throughout the purchase process, I felt like I was in a conventional car dealership getting bombarded with extra unnecessary add-ons, or the sales person going back-and-forth to talk to their manager and coming back. For my future car needs I will keep coming back with them as long as I’m in the area. And I will also recommend my colleagues to come to their Dealership to get the best deals on BMWs, and to have an amazing experience. Ken boss, Chad Hurley was also very accommodating. They both went above and beyond to make my car purchase happen the way I wanted it and they even came on a holiday to the dealership to finalize the purchase for me so that I could come and pick it up on my schedule. And for my trade-in car they gave me fair market KBB price.
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November 2023 by Tina Loucks
The parts department is very helpful and they take the time to ensure that you get the correct part every time. The weekend receptionist also super friendly and helpful. I would highly recommend this business for parts and service as well as making any type of new or used car purchase. Truly amazing!!
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September 2023 by Aaron Weiner
My 2020 X3 broke down while I was at the beach in MI over 300 miles away from my home. The closest to my home Roadside Assistance would take my car was Basney BMW in Indiana. This was on Sunday over Labor day. The Service Advisor Josh called me first thing when they opened on Tuesday to get abreast of the situation. By the middle of the day, the problem was diagnosed and the parts were ordered. By Wednesday morning, my car was finished and scheduled maintenance was done. Josh was able to facilitate a "BMW Reunite" and have my car shipped back to my local dealer. This is a complicated process but Josh kept with me through the process to secure that it was complete and followed up afterwards. This was the worst possible scenario and time to have a mechanical breakdown and and this dealership really stepped in. I am not from the area but I would certainly buy my next BMW from them if I was. As a BMW owner 6 in, if this is any indication of this dealers service, I would strongly recommend them for purchase or service.
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August 2023 by Renee Scherer
They really take care of my mazda. The service people are friendly, and they have a nice waiting lounge.
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August 2023 by Vivian Waldron
My experience was exactly like it should have been. I mentioned the issues needing to be address, some covered under warranty, some not. Changed oil, topped off fluids made a follow up appointment.Efficient, hassle free. Easy peasy. Perfect.
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July 2023 by Tad Dickerson
Bought a '22 CX-30 a few months back. Both Sales & Services Dept. have been great so far!
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May 2023 by Gail Warren
Shawn and his associates at Basney Imports made the purchasing of a beautiful vehicle such a joy! Shawn listened to my description of what I was looking for, spent time going over car features while promptly following up on questions, double-checked a couple of features and sent pics, corrected a lock without adding any cost, and collaborated with equally kind, courteous and enthusiastic associates who helped to ensure a fabulous buying experience! I highly recommend Basney Imports in So. Bend! It was worth traveling an hour and 15 minutes one-way to pursue the vehicle of my dreams! Many thanks, Shawn and all at Basney Imports!!
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March 2023 by Chris Davis
Best car buying experience I’ve ever had. No hassle, no pressure. Tim Baransky and Denny Moss were both great to deal with.
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March 2023 by Wendy Athens
1 star is too generous for this haphazard dealership service center. I unfortunately had to use them due to an emergency situation (pothole took out 2 tires). I was charged for a service that was NOT performed (I requested and paid for a full alignment after said run-in with pothole). This was confirmed by an independent repair center, AND another BMW dealership. As a result of them not performing the alignment, all 4 brand new factory recommended Goodyear tires that they installed on my car were destroyed from uneven wear within 20k miles. Their ineptness has caused me quite a bit of unnecessary money and inconvenience, and I don’t appreciate it. Go anywhere but Basney to get your BMW serviced. Take one look around the sloppy, dirty and unprofessional looking dealership, and that’s your first clue as to how things are run around here.
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March 2023 by ed brauer
Basney BMW did an amazing job! I brought my vehicle in. They took estimates and repaired the vehicle in a very short time. Great job!
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March 2023 by Chris D.
Best car buying experience I've ever had. No hassle, no pressure. Tim Baransky and Denny Moss were both great to deal with.
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December 2022 by Naldo Dinero
Never again I drop my bmw 650 I M Tuesday December 20 2022 to get service done the car was immaculate when I drop it off Went to pick it up today Thursday December 22 my car was scratched all over my flairs. They didn’t want to be responsible for it they claim I brought in like that I show them pictures I took before I drop it off n they wasn’t accountable for they mistake …. Please when u take ur car in make sure is all good take ur own video. N dont be a victim
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October 2022 by hawks4evaa
Very Easy/Top Notch People. I will only do business now and going forward with dealers like BASNEY, Dealers who stayed true to their customers over this period. I hope each and every customer remembers who took advantage of them and to never do business with them again. Thankful for Dealers like Basney.
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October 2022 by Matt Anderson
Jake Bloss in service was a huge help with getting my vehicle done under warranty. I was in a time crunch yesterday and he had it back to me same day. It was much appreciated!
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October 2022 by Ruthie Cole
Shawn is amazing and hands down the kindest.Dean was awesome as well. Tom was great! Just a great place to do business and a positive place to be to buy a vehicle.
