-
September 2023 by Willette Lax
I was there today to help my daughter get her car out. The lady was very very rude. Horrible experience!Service: Car towing
-
August 2023 by Michelle L.
The tow truck arrived to get me within 10 minutes when I had a flat tire and was able to take me a my vehicle to get a new one. Mark was friendly, efficient, and fast! I highly recommend them. Thank you!
-
June 2023 by GARY JUSTAK
Mark was amazing. We were stranded in a small town on Saturday. Everything was closed and no tow companies in Plymouth were available. We were 70 miles from home and our fuel pump went out. We called Rod at ASAP and he referred us to South Bend. Mark was out within an hour and towed us back home. He is an amazing gentleman and we feel blessed to have him take care of us. We would definitely reccomend them. Thank you.Service: Car towing
-
June 2023 by Kaley Schoeph
Amazing! We were stranded on the side of the road coming from Indy with a flat (couldn’t get the flat off the car) and every other place was minimum 3 hours. We call them and they were out in 30 min. Lifesavers! John was very helpful and told us where we could get tires. Thank goodness for them! Highly recommend.
-
November 2022 by Tamisyn G.
Fantastic help from their dispatch office; quick response from driver; prices seemed reasonable. Thanks!
-
November 2022 by Towanda Hill
Signs around the office reading "Not responsible for lost or stolen items" . What that means to ASAP Towing is they can go through your vehicle and take what they want. Thieves !!!! It's really a shame, as if a person is not traumatized enough due to a vehicle accident. You have to encounter the Tow yard stealing out of your vehicle.... Rogues!!!
-
November 2022 by Paul Grosse
Nice and professional, had no problems getting items out of my car Incase it was totalled, it wasn't.
-
October 2022 by Dave
Not very responsive to release vehicle. Had to call a few times to tell them to release my wrecked car to insurance company.
-
October 2022 by L M
My car was totaled so it was towed away by ASAP. The next day I went to get my car. I arrived 2 minutes before 9am even though their hours online say 8am. I was snapped at rudely by the woman who was at the front office because said they open at 9 and i was too early. She then proceeded to tell me that she didn’t have my car and didn’t have paperwork and that I didn’t have anything I needed. I asked her what paperwork I needed and she said she didn’t know. So I left and went to the police station for my report. I came back to ASAP a few hours later and gave the woman my report as I was told to by the police. She shoved it back at me and told me that’s not what she needed. I asked her again what I needed and she was not helpful. She ended up taking my paperwork and I told her that she was being unclear and she yelled at me. Becky, her coworker stepped in and was a dream to work with. She apologized and took me seriously and figured out that the issue was on their end (obviously). They are incredibly disorganized and nasty. I would never use this towing company willingly. Absolute nonsense. Becky is the only people I would commend for having decent customer service.
-
October 2022 by Jose Aguilar
Rod Betcher personal call and his charming professional way of dealing it's just excellent.
-
September 2022 by Misty Olmstead
Our van experienced a tire blow out and roadside service came and stripped on our lug nuts completely leaving us stranded and out of our home state. We called several towing services and no one was able to help. One call to ASAP and within an hour our car was safely towed to the repair shop for a very reasonable rate!Service: Car towing
-
June 2022 by Patty
Stuck with a flat tire on Memorial Day weekend. Was recommended from a competitor who could not help me. I found out all towing establishments was helping the City, State and County police for accidents.ASAP squeeze me in drop my car and myself to my daughters home to change the tire.Bad way to start a holiday weekend but met the best employees
-
February 2022 by Carolyn Arendes Dillon
Last night my husband and I pulled into the Best Western Plus in Mishawaka IN after driving 14 hours. The truck was running and somehow the door lock button was pushed and we were locked out with the truck running. We are from Maryland and didn’t know a soul out there. After speaking to 2 different police departments who would not assist us and calling quite a few tow companies we finally got someone to answer the phone. Unfortunately I don’t know the gentleman’s name but he was at the hotel within 10-15 minutes and was able to assist us and get the truck open. Very nice and polite. Just wanted to give credit where credit is due. Thank you so much for promptly helping out 2 exhausted out of town folks!
-
January 2022 by Alex W
Great service. I locked my keys in my car and called around 11:30 p.m. to see if they were able to help me. They said they could send someone over in 20-30 minutes which they arrived when they said they would. When the gentleman arrived, he was very fast and skillful at unlocking my car from the inside. Overall, I had an amazing experience with this company.
-
January 2022 by Tim Pruitt
I had my car stolen on 11/22/21. I called the police and filed a report. the police officer said that he would contact me when/if it was found. Apparently they found the car on 12/15/21 however I was never notified. I started moving on 12/11/21. My mail was transferred and I was not receiving any mail. When the tow company sent me a certified letter it was transferred to my son's address in Granger. I received the certified letter from my son on 1/11/21. Now I have a large bill to pay to retrieve my car. the tow company is charging me $975.00 through 1/12/21 and an additional $25 per day. I don't feel that I should be responsible since I was not notified when the vehicle was first towed. Then I called ASAP Towing only to be treated very rude by a woman named Rose, she had a very nasty attitude and did not want to listen to what I was saying about the car being stolen. I have dealt with this company before and never had any problems. I just hope I never have to speak with Rose. She is in the wrong line of work to have such a nasty attitude.
