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April 2024 by Jerry Cuson
Very courteous and friendly
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March 2024 by Bowie Grant
Responsiveness, answered my questions thoroughly, courteous.
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March 2024 by K Richner
Time to find another bank, they have been having way too many online issues, I've needed to access my account quite a few times and couldn't, usually this goes away after 30 minutes to an hour but today is a Friday when I need to pay my mortgage and bills they have been down for hours! After calling asking if they got hacked as I expected they said no it's an issue with their vendor?? With everything going on in the world with other countries trying to take down infrastructure I'm about 80% sure this was because of something external and they had to pull the plug on the entire system to stop it!!! Companies never admit to being hacked when it's happening! Because they don't want to drive away customers. I need access to my money when I need it. I know they won't pay late fees to fix damaged credit. Have to find another bank or go back to USAA I've never had access issues like this with USAA. It's a shame because I like this Bank. Its fees are fair but again if I keep having issues there's a saying if you do something over and over and expect different results it's insanity.
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March 2024 by John DiCostanzo
Jose Miranda was very attentive to our needs and expectations. He is very knowledgeable and professional. We enjoyed working with him and were always kept informed of the status of our loan applications. We really appreciated Jose's responsiveness when we had questions and his ability to quickly answer our questions. Melissa Tobias was just as knowledgeable and professional. She was always quick to respond to our requests. Both Jose and Melissa were a pleasure to work with. We are extremely pleased with their performance.
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February 2024 by Jonathan Clary
Cindy was friendly and communicated well with me with Barry out of office. My disbursement was done in 7 business days without delay.
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January 2024 by Kenneth R
Not a bad Bank but it's not without its issues. I ordered checks over 2 weeks ago they never arrived if they were lost or stolen I hope they will cancel the entire box without charging me ? Anyone can use them! When I called they offered to send more out but that doesn't help pay my bills or protect me from my account getting drained.
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September 2023 by William Moyer
1st source is a community bank that cares. This is not an Ad.We were experiencing financial issues that cause insurmountable amounts of stress and out of the blue 1st source called us and said they could help. They did loan forgiveness stuff which helped us get back on track with monthly expenditures
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August 2023 by Chris Miller
Kelly Schulz worked with me on my construction loan and was very knowledgeable on the entire process, helped navigate the builder issues, and longer than normal build process. She made the entire home process very easy and will use her and 1st Source again in the future for my mortgage needs!
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August 2023 by Chris Clark
I have my mortgage through them. Heather Bailey and Deborah Doelling were amazingly helpful and worked with me every step of the way getting my first house. I appreciate the time and care they put into it, especially from Debbie. I will definitely go back when it’s time for my next mortgage.
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August 2023 by Dustin S.
Their apps terrible, you can tell them not to allow overdrafts, then they allow it and charge you overdraft fees anyways, I was just overcharged 3.25 and 3.5, they were both refunded, and returned to my account. But I got overdrafted 72$ because of it, it's ridiculous, how does 7$, that I didn't even actually take from you, cost me 70$, first source is a joke of a bank don't even get me started on the loan scam, just avoid this bank at all costs
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August 2023 by Mark P.
I had overdraft protection credit line at the time, idk hoe they've became up with such of a ridiculous balance of $842 with overdraft protection, reported it to chex systems. Won't call back, won't allow disputes, doesn't even show me why or how balance got so high... for 16 months already, been refused of paperwork... talk, negotiations, anything... they obviously legally rob the poor
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May 2023 by Janet G
I've banked with 1st Source Bank for 40 years and never had any problems.
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May 2023 by Janet G
I've banked with 1st Source Bank for 40 years and never had any problems.
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April 2023 by Jim O'Connor
I suppose if all you know is garbage and dealing with backwardass people with a decent vocabulary, then you must not know any better. This bank will make a Hoosyer out of you forever.
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March 2023 by Teena C.
Pro: They tell you about fraudulent checks.Con: They tell you about fraudulent checks long after they cash them... then make you pay for them.
