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March 2023 by Holly Terry
I ABSOLUTELY hate this pharmacy. I told myself I would never go back here and low and behold had to go back for insurance purposes because my medication costs $6,000. It’s sad when I know more about how to fill my script than the pharmacy. I have to be on brand name medication for seizures. No pharmacy carries the brand because it is too expensive, it always has to be ordered, usually can get it next day. My doctor sent in brand name script and said not to substitute but the pharmacy does what ever they want to do and filled it with generic. Never called me to even let me know. I go in and try to talk to someone and the rude girl that was supposedly helping me would not even leave her desk in the middle of the pharmacy so had to yell my information to her. She said they had to switch it to generic because of my insurance, I told her that was not true because I have a prior authorization on file, she then proceeded to stomp over to where it was already filled with generic and threw away the wrapping because they were going to have to refill it. She said they didn’t have it in stock, I said I know, you have to order it. She then says she checked other cvs pharmacies in a 20 mile radius and no one has it so I’ll have to send it to another pharmacy or go past 20 miles. I said no one will carry it because it is too expensive, it has to be ordered. She said she doesn’t know when it will come in because no one has it. The pharmacist finally cut in and asked what it was and I told him and he said it would be here tomorrow. Then they told me to call tomorrow and I said yea right, you guys never answer the phone. The girl then says well I have been answering the phone all morning so we do answering our phones and I said sure, that’s why it has been ringing for the past 15 minutes while I have been standing here. Look at all their reviews, everyone says they don’t answer the phone. So ridiculous. Probably going to try to find somewhere else to go again.
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January 2023 by James Marcum
Tried calling to get a price quote for medication, was on hold for a half hour which was odd cause they weren’t busy. I gave up on that and went inside right after calling and the phone machine was going off while they were just ignoring the missed calls. Pick up the phones!!
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February 2022 by Marianne Ainscough
CVS in Seymour have just given up. they yelled at me when I got in line, that they were closed. I didn't know that, but they straight up yelled aggressively. I already moved to a different pharmacy. also they NEVER answer their phones. I've been on hold 15+ minutes with no response until u just give up. do NOT recommend
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December 2021 by Brittney Davis
Have had a great experience using cvs photos. Have used their online services as well as in store services. No issues doing either. Their prices are reasonable and timing on developing photos was quick as well. Staff are there on site to help you as needed if you're trying to hook up devices to print on the spot. They have the hookups needed to link up with your phone or camera. Lots of options when printing on the self service printer.
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August 2021 by Debby P.
If I could give this pharmacy zero stars I would. Every single time I call the pharmacy I get in their phone que, I have waited over 25 minutes to talk to a human. Every. Single. Time. Worst customer service at a pharmacy I have had in 41 years. We called and spoke to a cashier in the front part of the store and we were told they are 9 days behind on filling prescriptions.