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November 2023 by Shari Burger
Went in for a recall on my suv. Quick and efficient service. Would recommend for service!
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October 2023 by Toryon Clyburn
I had an incredibly frustrating and unprofessional experience with Bob Poynter Ford Dealership. After expressing interest in a vehicle, I took the responsible step of confirming whether they would accept my bank's letter of credit to avoid a wasted trip. Briar Todd assured me they would, but my bank advised me to verify this with the sales/finance manager.Despite my repeated and respectful requests to speak with the manager, Briar continued to speak on their behalf, ultimately going in circles and providing no helpful information. Frustrated but still determined to make a purchase, I reluctantly ended the call due to my inability to reach the manager.Upon calling back, I was met with even worse treatment. Briar Todd picked up the phone and outright refused to connect me with the sales or finance manager. In fact, he hung up on me immediately. This level of unprofessionalism and rudeness is simply unacceptable.All I wanted was to purchase a vehicle with confidence and assurance. Things started off great but then I was met with an utter lack of transparency, unhelpful staff, and a complete disregard for customer service. I would strongly advise anyone considering Bob Poynter Ford Dealership to think twice before subjecting themselves to such a terrible experience.
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October 2023 by montie dunn
This place is a joke for service. I made an appointment and 3 weeks later it has not been touched. I spoke with JD one of the owners with no help. They told me they took it in to start working and all they did was move it behind the building hoping I would not see it. VERY DISHONEST and do not care about customers STAY AWAY!!°!!
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September 2023 by Nintendo Smash
This place is absolutely a joke. They can’t figure out how to service a vehicle if their life depended on it. Make appointments weeks out then takes twice as long to get the motivation to even start on it. Nobody will get back with you or give you a straight answer. Been waiting 3+ weeks on a daily driver and still has no idea when they can look at it it’s ridiculous. Would never recommend anyone to buy a car here, buy parts here, or get serviced here. Very disappointed.
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September 2023 by Diana Harding
Worth the wait! My new Ford F350 is stunning. The staff are very friendly and the whole process was simple.
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September 2023 by Thomas McClellan
Not happy with my purchase at all. I went to Bob Poynter cause I wanted to go to the best in hopes that I would get the best and not have to worry about the car I'd buy from them. Let me start with after I purchased my 2012 Chrysler 300C it took me almost 2 months to get the car after I had already paid for the car cause there was problems with the car that they kept having to fix things before I could get it from them. When I test drove it. I was only able to do a limited test drive cause they steering wheel was shaking really bad while driving it and they promised to get it fixed. They told me it was just a return line from my steering rack to the resivour was leaking and needed to be replaced so they fixed it and I drove it and still had problems. They ended up having to placed both rotors in the front end and brakes and also the fromt passenger cailiper and also 4 new tires cause they was really bad and was causing some of them problems and they fixed that and still had problems after I drove it and they steering wheel was still jerking and they had to look at it again to tell me the front tension struts needed to be replaced as well. For one how many times do they have to have someone work on a car before they figure out what's wrong with it. Even after replacing the line for the power steering I'm still having to take the front passenger side tire off twice to add power steering fuild so it's still leaking some where. I also had them service the transmission cause it was acting with it was shifting hard when I'd let up off the gas. But actually what I have found it's the eco that's shifting hard down into 4 Cylinders. They also had to do a re alignment and fix a nozzle for my windshield fuild to spare. Now after only having the car a few months it's sitting in my driveway not wanting to start cause I'm having some kind of electrical issues and it's the only car I have to drive at the moment. Not happy at all with my experience and all I wanted was a good experience with them since they are supposed to be one of the best dealerships.
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July 2023 by ShinG3o07 Entertainment
Took my truck in today and Piet was very helpful.Thanks for the amazing customer service!
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July 2023 by Joseph Cruz
WARNING DO NOT BRING IN YOUR SPORTS CAR!! Brought in mytuned focus ST, probably the last place you want to bring a performance car of course but i had a recall so was forced to. Car went in perfect condition, no CEL nothing. When i got my car back, it came back with the CEL on. Told the front desk people but all they did was erase the code. Drove off brushing it away and noticed i had no power what so ever. Turns out they reset my tune after telling them not to. Turned back to tell them, but once again all they did was erase the CEL. Opened my hood and air intake was left completely loose, my downpipe was left with a big gap so no air was getting into the engine. Now after a day im changing my oil and they torqued the heck out of it, not even a braker bar can get it loose. Worst experience i've had it amazes me how they ruined the love i have for my car. I don't even want to drive it at this point without a tune.
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June 2023 by Funyak Landscapes
I want to thank Skylar Prange and the Team at Bob Poynter Ford for their excellent service and sales process. The processes was seamless from the initial inquiry of the F-350 through the paperwork and delivery. Skylar provided a walk through video showing me that the truck was in stock as well as confirming the features and packages etc. I couldn't of asked for better service! This gave me a lot of comfort knowing that I had to travel almost 400 miles to get the truck. I highly recommend Skyler and Poynter Ford Team!
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June 2023 by Aimee Bennett
Bought my second fusion from them. Turns out it has a cracked flywheel. Called three times and was assured someone from sales, my sales person, or service would call me back. When they didn't, I sent a message through their website that no one was calling me back. Crickets.
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June 2023 by Aimee B.
Bought my second fusion from them. It has a cracked flywheel. I called three times and was assured the sales manager, my sales person, or service would call me back. When they didn't, I sent a message through their website. Crickets.
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April 2023 by Albert Lawless
The service team here is AMAZING! My transmission went out on my 2020 RAM 2500 while out of town for work, they took me in and got me out within a couple of days! I wanna thank my advisor Ms.Lori for the great customer service! God Bless You!
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March 2023 by Sierra Spiers
My husband & I just purchased a vehicle from Skylar at Bob Poynter Ford and their customer service was great! Skylar went above & beyond compared to any other dealerships we’ve ever dealt with. We came from out of state knowing we would leave with this vehicle because Skylar had sent us a personalized video beforehand. We had been searching for months and couldn’t find what we were comfortable with & they made it happen! Highly recommend!
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March 2023 by Eugene Roush
Joe Watts was awesome! We got a great deal and super fast service, I wasn't even there 30 mins
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March 2023 by Amber Sudduth
?Poor Customer Service & management. Was trying to purchase a 2022 Dodge Charger GT RWD stock #22D476, on which they upped the price of the car vs the online advertised price. They gave a low-ball trade offer on a BRAND-NEW truck with 600 miles. The salesperson I was dealing with wasn't in today, so I asked to speak with the new car manager. I was placed on hold, then told they are not in today. So, I asked to speak to a manager that was in today but was hung up after being told to hold on!
