-
June 2024 by Cedar Wood
It was ok. Junk in the parking lot for trucks made think I was going to get a flat. Staff was nice but a little slow
-
March 2024 by Ali AL shamry
Great service good part katana the best always helpful and friendly
-
January 2024 by K Dubla
No one wants to actually do there job here I feel like. Not sure what's changed from a year ago but we used to deal with them all the time. Now me and my employees get transferred and ultimately just hung up on. Very poor service.
-
July 2023 by Google user
I've done countless business with lkq over the last several years, last few times I've called, I get put on hold for 45 minutes to an hour before giving up and hanging up. I have a business to run, I can't stay on the phone. Everyone is busy, but this is unprofessional and I won't be doing business here anymore. I've installed between 15 and 30 engines a year over the last 7-8 years of lkq's.
-
July 2023 by Austin Mcpheeters
I've done countless business with lkq over the last several years, last few times I've called, I get put on hold for 45 minutes to an hour before giving up and hanging up. I have a business to run, I can't stay on the phone. Everyone is busy, but this is unprofessional and I won't be doing business here anymore. I've installed between 15 and 30 engines a year over the last 7-8 years of lkq's.
-
April 2023 by Dante Eback
Just like many others.. general population cannot get through to anyone regarding parts. they want you to do it yourself online. they only seem to answer the phone if you were a repair shop or insurance. Which in my case I will shop around for that thousand dollar part to where somebody will at least answer the phone.
-
November 2022 by Isaiah Rico Perkins
Good job boys
-
September 2022 by Armando L
Horrible wait time to speak with someone.Every single call, every single day.
-
April 2022 by Phillip Bowers
Got me 2 seats for a dodge ram dekota looked for 6months no luck
-
March 2022 by Ryan Roby
The main issue is the poor customer service when just inquiring about prices, and to initially order the part I called multiple times and was put on hold several times. Once I FINALLY got through to speak to someone I was sitting in the parking lot. After she took my information and I told her I was actually in the parking lot had cash etc. She says they don’t accept cash it HAS to be credit or debit card and placing my order at the point and time (approx.1:20 pm) I would be over the allotted pick up window so the earliest I could pick up the part is the next day, at this point my frustration was at its peak. Had they answered the phone and hold times weren’t so extreme I definitely would NOT have missed the “pick up time frame” which was 3pm. At the end of the day I still need my vehicle repaired so I chopped it up as horrible customer service. AUTUMN apparently was having a bad day and I almost let it put me in a sour mood as well. So the next day when I go to pick up my part the gentleman brings out another customer’s order and that customer clearly pays cash. I asked the gentleman about their payment policy he stated their upper management does not want them to
-
November 2021 by matthew Barton
I've stopped in and they are apparently closed to the public now. I've called several times and cannot get anyone to answer. It looks like they are still open but no one will answer...
-
November 2021 by Carmen Smith
Arrived at the store a little before 9am only to find out that there are "new store hours" opening at 9am and not 8am as the website and Google maps state. Being as it is a hike to get to their store, I think the courtesy of updating their website and Google would have been an amazing act of kindness and courtesy to their loyal customers.
-
September 2021 by Barry Bennett
Haven't been able to buy parts at lkq lately I get the same answer when I order body parts, they are floating on a boat between China and America somewhere,
-
July 2021 by C S
Arrived at the store a little before 9am only to find out that there are "new store hours" opening at 9am and not 8am as the website and Google maps state. Being as it is a hike to get to their store, I think the courtesy of updating their website and Google would have been an amazing act of kindness and courtesy to their loyal customers.
-
June 2021 by C Alldredge
Good products at a reasonable price with helpful staff. The shop I work at utilize them and we rarely have had an issue.
