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August 2024 by John L.
The location lists the wrong store hours. It says on Google that the store closes at 7 PM. We showed up at 6:09 PM, but the store employees decided to close the store an hour early. This is a huge waste of time and money for customers because of this poor behavior. Verizon responded saying their hours have been updated, but their website and Google still says 7 PM closing. I am curious why then that the store was closed when we showed up at 6:09 PM if the store doesn’t close until 7 PM. Mathematically this doesn’t make sense.
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August 2024 by Jennifer Krause
The Schererville crew rocks! Always friendly with quick service.
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August 2024 by Sam A.
Store hours are basically at the employees’ discretion and do not match hours listed on Google. Currently they’re opened to 6 pm max. If you can go somewhere else do. The wait time are ungodly since they have a limited set of employees available during the store construction.
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July 2024 by Sarah Pimentel
If I could give this store more than 5 stars I would! I have had a terrible experience at previous Verizon stores but this location helped me with everything I needed and more. Madison was so friendly, listened to my concerns, and made this headache of an experience so much better. I appreciate this location for all their help and will be returning to this location and this location only!
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July 2024 by Deja' Campbell
This place is absolutely HORRIBLE!!!! You don't deserve the 1 star I am giving to leave this review. The white woman in the front does not know a thing about how to switch devices, start new service, or make changes to an existing account. Yet she still has access to all of that..She is the reason why I am dealing with so much drama with Verizon. Thanks Random Verizon employee... FIND A NEW JOB PLEASE!!!!! Such a shame. I'll be switching services and NEVER look back! Garbage customer service here.
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July 2024 by Douglas White
Two really helpful employees at Verizon in Scherrville Indiana, Josh Benson and Matt helped me with my device. Glad they're at this store
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June 2024 by Zack Mishevski
This is 0 star review for VERIZON and 5 star review for Ramirez Ariel this is the only person that is always able to take care of our Business Account whenever we have an issue. This is the only knowledgeable lady in Verizon that i have ever dealt with. Non of the assigned "supervisor" or "manager for your account" are going to help you. They either don't answer or you get the automatic reply on email that they are on vacation. Company definitely have internal issue with employees that they have no clue of what they are doing. Not to even mention that employee at 1245 Torrance Ave in Calumet City, IL provide me a phone number for scammers as i Customer Service number, because of course she couldn't help me to unlock my online access.
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June 2024 by Sabrina Brown
TWO ⭐️ STARS ⭐️
SALES PEOPLE WERE NICE
PLENTY OF PARKING
BUT FOR SOME REASON THEY ARE NOT ALLOWED TO SELL U AN APPLE PHONE UNLESS U SIGN UP AND GET A POSTS PAID ACCOUNT. I DIDN’T SIGN UP FOR A POST PAID BECAUSE THE PRE PAID HAS WORKED WELL FOR ME. I ASKED WHERE I CAN BUY A APPLE PHONE AND THEY TOLD ME TO GO TO BEST BUY OR WALMART. WELL THAT HAPPENED AND NEITHER STORE WAS ABLE TO SELL ME AN APPLE PHONE. I WAS TOLD BY TWO VERIZON REPRESENTATIVES THAT ALL AUTHORIZED LOCATIONS SHOULD BE ABLE TO SALE U A PHONE OUTRIGHT. SO WHEN I DECIDE TO DO THIS I HAVE SALES PERSONNEL TELLING ME THEY CANT SELL PHONES TO PRE PAID BUYING CUSTOMERS??!
THREE STARS OFF BECAUSE VERIZON AUTHORIZED DEALERSHIPS LOCATIONS HAVE GOT TO DO BETTER WITH ALL THEIR CUSTOMERS NOT JUSTS POSTS PAID ACCOUNT CUSTOMERS ONLY!!!
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June 2024 by Rita Walters
Came in without appointment was greeted immediately and offered assistance. Can’t comment enough on the outstanding level of professionalism, courtesy, and patience. More specifically, Josh was exceptionally helpful, very knowledgeable, and insightful. Corporate, please acknowledge this great employee. He represents your company very well!
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June 2024 by CORYESPY23
Went in to do lengthy transaction. Phone trade in, add line, and set up Apple ID transmission on the trade in. GENA got everything done super fast, polite, and friendly. Thanks so much Gena
And to comment on the store itself I watched another customer be helped in the same way by other associate. Didn’t get any other names but I give this store 10 if I could
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May 2024 by Lillian Valdes Stryczek
Awesome service. Thank you for fixing it.
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May 2024 by Tim Ryan
My mother and my brother went to this store yesterday to make some changes on my brother’s phone that he needed assistance with. My brother has some challenges, both physical and psychological. He doesn’t always get treated well when he leaves the house, getting him out of the house is sometimes a challenge. Joshua at this location treated my brother and my mother with dignity and respect and took great care of them and I greatly appreciate it. So much so, that I drove back to the store from Homewood Illinois To let Joshua and his manager know personally.
Thanks again, Josh.
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May 2024 by Christine Wynn
I went to the store Tuesday the 23rd and Josh took great care of me. He was extremely knowledgeable and very helpful. He went above and beyond to help.
One of the best experiences I have had there
Thank you very much Josh
Christine
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May 2024 by J Renee
If I could give them less, I would. The experience my sister had at this location with the Manager, John, and Store Employee, Grant, was beyond reprehensible. We've been faithful customers for 10 years, and to receive such poor treatment is disheartening. Customer service is a dying art, and it's obvious it's on life support here, not only with management but also trickling down to the team members. The lack of respect and professionalism is unacceptable. So much so that we are already in the process of transferring our 9 lines to a different provider. #can you hear me now ? NOPE ?? we’re with another provider ?
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March 2024 by Corinthian Stampley
Dominique was extremely helpful when I came to upgrade my phone. Will definitely be back.
