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February 2024 by Angela M.
Update...Update!!! I picked up my ring and it was stunning!!! I'm so glad I decided to come here. The staff is super nice. Highly recommend
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January 2024 by Alison Katalinic
After almost 10 years of doing business with James & Sons, we unfortunately have to write a not so favorable review.To start, my husband and I have purchased numerous items from James & Sons, and Cyndi, along with the other sales associates, has been a dream to work with.However, we recently upgraded my engagement ring and received the ring about a month ago. I was in awe with the piece because it definitely fit what we wanted. Now mind you, my center stone on both rings is an Aquamarine since that is my husband’s birthstone. Since I work in LE and cannot wear my engagement ring all the time, we wanted something that wouldn’t break the bank. Plus, the extra sentiment with it being his birthstone just adds to the meaning behind the ring.Fast forward to a few days ago, I was looking at my ring and noticed two small fractures/cracks on the inside of the stone. You definitely. cannot see the fractures/cracks with the naked eye. At first, I thought it was just dirty and cleaned the ring. No luck!! Again, we just got it on 12/19/23, and I do not wear it every day.As of today, 1/18/24, my husband went to James & Sons to show them the “imperfections”. My husband was advised all gemstones have “inclusions”, but when asked what can be done to fix the problem, he was told they “may” offer to buy back the gem for $100 even though it was most likely flawed when we bought the gem. *Side note, we paid almost $900 for the center stone alone.As stated previously, we’ve been devoted customers to James & Sons for almost 10 years. Have bought two engagement rings, two wedding bands, one anniversary band, Tacori jewelry, and even two sets of diamond studs from James & Sons. But now, it’s “I’m sorry, but you bought the gem and now you have to deal with it”.Very disappointed with how this all played out, and will now be in the hunt to find another jeweler.
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January 2024 by George Powell
Went into James and Son in Scheriville to get some my fiances ring cleaned and the customer service was amazing. Not only did they clean her ring, they gave us a bridal bag that included jewelry cleaner, coffee cup, a small bottle of champagne and some bridal magazines!Thank you Kerstin for all you assistance!
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January 2024 by Casey
Came in today for a new battery on my brother’s watch. I was greeted by a Wendy who was nice and very helpful during my time there. Took care of me in a timely fashion and provided me information for future visits. Great service!
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December 2023 by Cheryl Zwart
This was my first time shopping at James & Sons & it was a very welcoming experience! Hannah was a very kind, helpful, & knowledgeable sales associate. She showed me many necklaces & was very intuitive & patient with me & made sure I was happy with my choice. I love the beautiful necklace! She was engaging with me & my husband & I'm very happy with my birthday present! We'll definitely recommend them!!
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December 2023 by Anthony Verrecchia
James & Sons Jewelers showed me again today why they are best in class. Their people make the difference. Family-owned clearly has a special feel versus their peers. Bonnie is THE best in the industry. Of course Jim, John and Brian run the best show in town. Yet another outstanding experience @ J&S! God bless to your operation and here's to your continued success! Merry Christmas!
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December 2023 by Mary Jane Liston
We had such a great experience selecting our Engagement Ring. Wendy was amazing and very helpful and patient. She is a true professional. Thank You
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December 2023 by J Piech
Amazing people here! They helped me find the perfect ring! I am in awe of my beautiful ring. Kersten was extremely knowledgeable and helpful. Overall I had a wonderful experience! James and Sons is the best! You won't find better jewelers. I am proud to show people my ring and tell them about my experience there.
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December 2023 by Karen Van Lente
Today I stopped in to pick up my jewelry and was greeted by Jimmy. He was so pleasant to speak with, extremely knowledgeable and a great designer. He designed a new wedding band for my husband, and I was very impressed on how beautiful it was.The store is great the staff is friendly, and I encourage everyone to stop in there whenever they have a chance.They're the BEST!!!
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December 2023 by Helen Kappas
First of all, we’d like to think John for ordering the watch and having it for my husband before the holidays. This is our second Rolex purchase !We were very pleased to work with Jimmy He was great from start to finish. He handles himself like a gentleman. He makes you feel comfortable and explains everything thoroughly. The experience was great!! We hope to continue doing business with you! Thank you, James and sons !!Helen and Alex
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December 2023 by Linda
It is such a pleasure to do business with James and Sons Jewelers. All the employees are very welcoming and have always given me such prompt, personal and individual attention. Recently, Sabina was my salesperson and she was so nice to me! Love the new store and its location.
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October 2023 by Timmy Neu
I worked with Megan for my wife’s engagement ring, wedding band, my wedding band, and also my wife’s day of wedding bracelet. Megan was amazing in every sense of the word!! Megan was never pushy, always pleasant, and such a delight to work with!! Megan asked the right questions, and always made sure to offer suggestions that would work for me! She truly cares for the customers that come into the store, and it shows. I am so grateful my wife’s best friend led me to go with Megan and James and Son’s. It was such a pleasing experience, and it made every step of the process, for me, an enjoyable one. I would recommend and suggest Megan at James and Son’s for any jewelry. I promise, no I guarantee you, you will not regret it. Megan goes above and beyond, and it shows. I felt taken care of and important, whenever I came into the store. I will gladly and happily continue to use Megan for any and all future jewelry purchases!!! I couldn’t be more happy I chose James and Son’s, and I know you will be as well!
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October 2023 by Melissa Cunha
I went in and Cindi helped me choose a braclet and necklace for a gift for my daughter. I love that they have affordable gifts and the higher end items. Everyone there was so friendly and the store is spotless!
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October 2023 by Adrian Reyes
James and Sons has been part of our family for over 20 years and though my mother Rose has retired shopping anywhere else fir jewelry simply does not feel right.Thank you Cindy and James and Sons for the 5 star experience!
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October 2023 by Lori Auz
Wonderful store. Lots of options. Hannah was great to work with. Spent a lot of time with us. Would definitely recommend and will be going back!
