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January 2024 by Cheryl McCraven
My experience was great! Went there and and both of us received a birthday promotion. His birthday was December and mines January. So we both got some beautiful jewelry. Nancy was awesome. Ask for her when you go.
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January 2024 by Michael Bush
I went into Albert’s looking for a simple gold cross necklace in my price range. Denise assisted me quickly in my purchase. Next day I returned the cross necklace without any hassle only to purchase the one I really wanted for a higher price. I appreciated not being bombarded at the door by sales people and the friendly, quick service from Denise.
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January 2024 by Raymond S
Our trip to Albert's Jewelers was a great shopping experience to because the patience Samantha Sneel.She really to her and really made my wife,my Daughter and myself feel very taken care of,she took her time to show us everything we asked for, and made suggestions that was very helpful, I would recommend Albert's Jewelers to friends and family because of her customer service which was amazing, if by chance if anyone reading this plans on buying jewelry please I recommend you stop by Albert's Jewelers and ask for Samantha she truly an asset . Albert's Jewelers is blessed to have a salesperson as her. Albert's Jewelers is the best jewelers to visit. I highly recommend them.
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January 2024 by Amber Westerhoff
Michelle was very patient and kind with all 3 of my girls while piercing my oldest daughter’s ears. She took the time to explain and walk her through each step. She even took the time to check out my middle daughter’s ear which seemed to have an issue since she got it pierced. She got us advice on how to resolve that issue. Would definitely recommend her and will make sure to make ask for her when we go back to repierce my middle daughter’s ear.
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January 2024 by Kari Sims
I went to Albert’s to buy a diamond necklace for Christmas, and it was a good experience! I had limited time, and Jessica Shoriak offered to help me. She showed me everything I might be interested in based on what I was looking for. HUGE time saver, and she was very knowledgeable. I also love Albert’s Christmas decorations and that the employees offer you water or mimosas while you shop.
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December 2023 by Roslyn Renard
Denise was so amazing!!! I truly enjoy her assisting us. It was almost like we had known each other for years. She understood our style and made great recommendations. I would recommend everyone not only coming to Alberts but asking for Denise.
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December 2023 by Carole Winn
Service was superior. I had a horrible experience at another jeweler, so I was very nervous to get a custom ring made. From walking in the door to the experience of extremely knowledgeable, friendly and helpful staff, it was an amazing experience. Thank you. My daughter is already planning her trip here. I wanted to add that the ladies helping me were Nancy and Denise. Just amazing ladies to work with.3 weeks later: I went to pick up my ring and it is beautiful!! So excited. Then I get a message from Nancy that they missed me when I came in and had wanted to show me a piece that would coordinate with my new ring. I'm in! It was rather busy that day, but even so I still got superlative service. The ladies showed me a gorgeous pair of earrings that really coordinate with my heart theme. I was also able to get a gold chain for my medallion. All of this on a busy day, never a look of imposition as I stood there thinking, trying to make a choice. I will continue to sing the praises of Nancy and Denise and their understanding the true meaning of customer service. Thanks again, ladies!
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December 2023 by Alycia Ellis
My husband and I have always had a great experience at Albert's. We always see Frank and have never been disappointed. He's helped us purchase many different things and has always been super knowledgeable, friendly and never pushy. Frank's the best and we will always go to him for our purchases/jewelry needs.
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December 2023 by jacob labadie
I’m leaving a second five star review on another account just because of how pleased I am every time I leave this store. The past few times I’ve had the pleasure of being helped by a woman with blonde hair who has always been very nice, and happy to do her job. Today she was about to leave, and she saw me in the customer service line, and came back behind the counter just to help me! Another awesome employee is Frank. Every time I see Frank he asks what watch I have on that day, and we talk for at least 5-10 minutes each time I see him just about watches and our interest in them. I hope this review is read because I really appreciate this store. I go here for all of my watch needs, I’m in there at least once every other week because of how many watches I have! Great staff, great place great services and great items to choose from.
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November 2023 by Teddy S.
Amazing! Staci helped me get several watches and also helped get my engagement ring. She followed up and is a top class sales woman! Highly recommend.
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November 2023 by Lauren Fanta
My husband bought my $22k diamond engagement rings from alberts 8 years ago. The diamond has since split in half (did not know this was possible) and was told by Alberts that it's a feather and it's always been there. I've worn this ring for 8 years and can tell you this has not always been there. It is extremely noticable. It has 3 black dots (imperfections) but never a line straight across. The employee basically told us to kick rocks and it's our problem. Horrible customerservice. We have insurance through Alberts and our homeowners but what a pain in the butt to jump through these hoops. A diamond is forever unless you purchase it from Alberts. + Adding in that my husband was just chewed out over the phone by the employee (Jackie) for his "wife leaving a negative review". We were told to come back so they look at it again. I am sick to my stomach that we spent $22,000 at this location
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November 2023 by Gloria H.
I was Albert's Jewelry Store on Wednesday morning at 11am. Man open door gave everyone a greeting of good morning, he never said anything to me. I wondered why. I was the only person of color. I did see Jessica made a purchase this lady was very nice, friendly, and helpful. Gloria
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October 2023 by Tameka Berry
This is the place I come for every special occasion, and some not so special.....lol.Prices are decent! They are very welcoming.However, Sue is great! Very attentive and patient. She has excellent customer service. I would recommend anyone to come visit her at Albert's!
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October 2023 by Riddles Comedy
I just love this place. Great customer service and love the women Sue who always works with me. I also love Xavier senior the jewelry maker. They are both outstanding people I highly recommend going to Alberts. He will not be steered in the wrong direction. They are very knowledgeable.
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October 2023 by Alexandra Arcella
Michelle and Brie were AMAZING with my daughter. My daughter was visibly nervous when she walked in, and I asked if we could take our time before the piercing. Michelle told us to take as much time as we needed, which reassured my daughter (and me).Michelle and Brie explained everything to my daughter so she would understand and calm her nerves. They triple checked the marks they made on her ears to make sure they were spaced correctly, they even had me check to be 10000% sure. They pierced her ears at the same time which is what I was looking for. I can not say enough praise about the care, precision and kindness they gave to my daughter (and to me! I got my 2nd holes done too) we will be going back to them for sure, and I will refer anyone to them! They were top notch! We live in Crown Point and would happily make the drive back to work with those two again.