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August 2024 by Sheila Jackson
My sister had a terrible experience at the Salem branch. Had her car for 3 weeks. It still is not fixed. She has paid over$1700 and can't get it home. Poor Customer Service.
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August 2024 by Leo Schmidt
Job well done!
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August 2024 by Jason West
Joe was great to work with! Polite and patient through the process! Made buying a new car very easy! Thanks Joe!!
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August 2024 by Paul Duerson Jr
Jaelin Hoar was my salesman and he explained everything very well and worked with me
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August 2024 by Mark Bledsoe
Liked the dealership, unfortunately the service department was a very bad experience. I had my 2018 equinox 1.6 L diesel worked on for a DPF. I was reassured that it was a cracked pipe causing my problem. After several questions about why , how, and If the tech felt it was the issue. Oh, plus $1,000 repair. For a $150 part. I took the vehicle home.
So I drove the car the same day for 100 miles, same warning light, DPF. Called and talked to service. Said I had to bring it back, get it on the diagnostic machine again. They would take care of problem if it was something they did. The problem here is they misdiagnosed the problem first go around. Now they want more money. Of coarse they do!!!! I chose to take the vehicle to a shop that is more confident in there repairs plus someone to stand behind there work. Not a shop that just keeps gouging you for more money.
I would not recommend John Jones service department for these reasons. I tried to buy local again, but after this experience, I will give my $$$$ to someone else.
I'm sure JJ will respond that they are sorry like other times. They will find reasons why it's my fault.
I've bought plenty new and used cars over the years, but have never been taken advantage of like this dealership has.
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August 2024 by Pat Ritter
Joe Brooks was wonderful. I would recommend him to anyone looking for a car.
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August 2024 by L
My sales guy (Kevin Osborne) was EXCELLENT! He went above & beyond on every occasion! He needs a promotion! I had some unfortunate issues at first but they did everything to accommodate me & make it right. & since I live FAR away, & wanted my truck asap he drove it to me himself instead of making me wait another day for a driver.
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August 2024 by Jane Copher
I bought a 2017 Ford Edge Titanium less than a year ago after my car was hit and totaled while parked in fron of my house. I haven't had the car a year and I haven't even put 2,000 miles on the car I purchased from John Jones. There was a pea sized crack on the winshield that I thought at the time was a bug until I got the car washed, and I called and talked to the salesman who was a total jerk (gross understatment), and he even encouraged me to go online and leave a bad review. The winshield repair was almost $300, I had to get floor mats and a cargo cover, and then it was $258 for a new key fob. Now here it is and I've had to have $785 worth of engine work done on this vehicle. I think their great reviews are probably written by employees and friends. DO NOT buy a a car from this dealership!!!! I will be contacting the sate as Indiana still has Lemon Laws.
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August 2024 by Kayla Lee
Everyone was super helpful and friendly! Any questions I had were answered with ease!
Rick Roll is amazing to work with and he has been there every step of the way for my new purchase! I appreciate all of the employees at John Jones! I would highly recommend them to anyone!
I love my new 2025 Buick Envista!
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August 2024 by Pete McCracken
Thanks for thevkey
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August 2024 by BAD
Easy, no hassle purchase, no surprises, upfront and honest pricing.
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August 2024 by Jamie Mattingly
Joe Brooks was a amazing salesman. He made the whole experience very smooth. Very knowledgeable about all the vehicles I inquired about. (and it was quite a few) It was very stress free. He did an amazing job! Thanks Joe!!!
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August 2024 by Louisa D
Great service department, kept me informed on the vehicle repair. Washed, vacuum, and cleaned the inside of the windows after the service.
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August 2024 by Jacob Polk
Adrienne and rest of the staff were very helpful and friendly in helping me get a new car. Best experience Ive had personally at a dealership, everyone was fun and chill.
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July 2024 by S C
Brandon Corbin was great to work with and made the car buying experience stress free. The employees followed up multiple times after buying a vehicle to check in and thank us. Five out of five stars!
