-
September 2024 by Eric
This place is a joke my wife was approved online we both took off work to go and be told a totally different story and tried to switch deals unbelievably disappointing experience.
-
September 2024 by Gina Farmer
I’ve used the Collision Center many times. The work is impeccable and the service is excellent. I don’t consider going anywhere else!
-
September 2024 by suzanne reiss
In 2022 I was trying to renew my warranty on my Ford Edge. Byerly Ford was trying to cheat me. So on a referral I contacted Mark Abbott at Eddie Gilstrap Motors. Mark treated me fair. So when I was in the market for a new vehicle recently, I contacted Mr. Abbott and he directed my to Owen Tanksley. I had a good experience with both gentlemen as well as Eddie Gilstrap Motors. So my coming to Eddie Gilstrap was a direct result of being treated fairly by Mark Abbott.
-
August 2024 by Clifford Dunn
First time I have ever been there for a service and requested conventional oil and they put synthetic in my car which is wrong and no description of what else was checked on my car.
-
August 2024 by Luke Adam
Wonderful experience again. The importance of authenticity and no pressure are cornerstone communication concepts that Eddie Gilstrap embraces consistently.
-
August 2024 by Amber Haynes
I had an amazing experience at Eddie Gilstrap Ford! From the very first encounter with Maddie, explaining my needs and situation, she worked over the phone to be sure everything was set before I made the hour drive to her lot. Upon arrival she set me up with Owen, who was warm and inviting immediately. Owen was patient, sweet, kind, and determined to get me financed! Once he found me an AWESOME car, he sent me to work with Jay in finance and he was super quick getting everything finalized. As all this was happening my two year old could be heard in the lobby with all the other employees laughing and having a great time, making my mama heart smile and my paper signing an uninterrupted breeze. Just the sheer all around compassion for not only what they do there but also the people they do it for makes them top tier!!!
-
August 2024 by Zach H
Thank you for my wife’s new to her car! We are very fortunate to have found Eddie Gilstrap online through & awesome internet sales lady named Jennifer! Our sales guy Brian was really knowledgeable and understanding. (The best car sales guy we have dealt with!) This was alot of money for us, he was not pushy at all and took care of us! The whole staff was friendly and made us feel right at home in the heart of Salem. The finance guy Bubba was great as well. He gave us all the possible extended warranty options and explained everything to a T. If you want a small town feel and a big time deal… it’s gotta be Eddie G!
-
July 2024 by Mercedes Schultz
Always a great, smooth experience!
-
July 2024 by kevin tracy
Professional , friendly customer service . I will be a customer for life
-
July 2024 by Joyce Holder
We always go to Gilstraps! They never disappoint!!!
-
July 2024 by Brad Knutti
Went to Gilstrap Ford to have a recall taken care of on my Fusion. The staff was courteous and friendly. They took care of everything perfectly. Was in and out in just over an hour. Worth the drive after the fiasco with Carriage Ford in Clarksville. Gilstrap gets 4 solid ⭐'s from me.
-
July 2024 by Walter Bridgewater
Always courteous and friendly.service was good experience.
-
July 2024 by Karen Young
Always have a great experience, everyone is really down to earth and easy to deal with
-
July 2024 by Kyle N
Outstanding service, no push sale talks. We found a vehicle we have been searching for online at Eddie Gilstrap dealership. I live around 45 minutes away from the dealership so everything was done through email and phone calls. Due to my work schedule I didn't have the off time to drive up the dealership while they were open. It was no problem for Eddie Gilstrap who brought the vehicle to my house for drive tests and inspection. Absolutely zero pushing sales and gave me more money for my trade then I was asking for. I only had to be at the dealership for 30 minutes to sign the contracts but everything else was done through email and phone calls. I can not recommend Eddie Gilstrap enough, this was my easiest car purchase. Thank you to sales Scott Early who was a pleasure to work with. If you need a vehicle this is definitely the best dealership around.
-
July 2024 by Ty Lawson
Owen was great! Helped me find exactly what I wanted.
