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“Aisha was very helpful, quick, and pleasant. I was able to start my new service and she activated the phone before I left, making everything a little easier for me. I was in and out within 20 minutes, which was great since I have 2 small children. I really appreciated the promptness and willingness to get me what I needed in a timely manner. Price was great too!”
“Excellent customer service. Daniel was knowledgeable about all products purchased at Verizon Store Munster, IN. I would recommend Daniel to everyone trying purchase cell phone service and products.”
“If you need help upgrading your plan or getting a new phone, go to this location. Everyone we worked with so far has been patient and helpful. It's a big location too, so you won't feel cramped while getting your business taken care of. I believe the last gal who helped us was named Erica, and she was great.”
“We were happy with our purchase. The service we received was helpful and genuine. No pushy sales tactics but did show us what was available. I would recommend this Metro location.”
“Had a wonderful experience!! A gentleman named Alex helped me pick out my perfect phone ? He was patient and very informative. I will definitely be coming back in the future! Thank you, Alex, for the incredible customer service!! ?”
“Everyone was very helpful. Ricky fixed my issue quickly. Him and Juan were very friendly. I wish they were there when I came in the first time with the same issues! Would definitely recommend this location.”
“Although they weren't able to help me get my unit up and running due to the tests that the manufacturer required to be run, they helped me complete my warranty through the manufacturer, which was no fault of theirs. Great team, wonderful experience, will be coming back for other repairs.”
“The service was welcoming and professional. The store rep carried a positive energy about him that made the business pleasant. Great deals for exchanges of service. Thank you.”
“We came to the store to have our new phones activated. Nick helped us, he was great and very patient, we were there for 2 hrs. However, the girl who was also there. I think her name was Amber and the person in charge. She was not 1 bit friendly terrible customer skills. We are glad we had Nick to help us
Great job!!”
“Eddie, the sales associate at this location, was extremely helpful and went well above and beyond what any other sales person might do. When it appeared that I might not qualify for the service I wanted Eddie made it happen. Verizon, ATT, and Tmobile should be ashamed. The service and respect I received from this location far exceeded any other experience I had from those three other competitors. If you are in the market for a cheaper alternative and yet still desire the best in customer care, Go see Eddie. He will get you taken care of.”
“The rep was fast, knowledgeable and efficient with the way he handled my inquiry. I walked away with a new phone and watch thanks to the promo I was informed about. I highly recommend this branch because of the friendliness of the staff and excellent customer service!”
10AM - 6:30PM
18107 Torrence Ave, Lansing
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“Great place to do business with.I have been a customer for over 10 years..my phone blanked out on me Sunday mother's day.. stopped in and Diamond got me in a new phone she was very knowledgeable and patient.i discovered when I got home that phone didn't have enough storage so I came back Monday and Diamond, Jay and Mike took care of me on the upgraded phone.
Staff is very professional and patient and sincerely want to give good service and appreciates your business.
Oh forgot to mention Jay was extremely patient with a Spanish speaking customer and got them the iPhones they wanted.dispte the language barrier.
A real righteous place to do business with!
Small store but BIG CUSTOMER SERVICE !!”
9:30AM - 7:30PM
17647 Torrence Ave Ste 9, Lansing
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“Leo was here when we got there. I can only recommend him at this moment. He is a very professional and helpful guy. I cant thank him enough. He switched our phones from bootleg boost and made the whole changeover easy. Cricket has a 4 line for $100 with unlimited data. So far so good. Excellent reception and fast data.Forgot to mention. This store was the only one in the area to carry iPhones in stock. Boost or Metro has none in any of their stores in this area.”
“Tony is amazing!!
He spent so much time in his day figuring out my stressful situation. He was not only kind and knowledgeable, but he also CARED!!! It was such amazing service, plus, everything with my account is all fixed.
In all, I am super happy, and Tony deserves a raise!!!! Will be back to trade my phone in for all the good deals Tony told me about.”
“I brought my Mackbook Air M1 in due to needing a new screen. Lauren P and staff did amazing job and kept me updated throughout the process. I would recommend this place.The only thing I didn’t like was being told there would be a 3% charge to my debit card after being told my deposit would be $50.”
“Did a switch from Straight Talk wireless to Cricket and WOW Meghan the associate at this location did a phenomenal job working through the challenges of getting my switched over. Her staff was also very involved and complimented me for the wait time. This is the best experience at a phone store or with a company I have ever had! Thanks Meghan.By the Way....Are you tired of your job and looking to work from home. Click here > https://flexwork.now.site/home”
“Lost my phone and max Barnes was so patient and helpful even set up an older phone he had so I would still have connections to my business colleagues uninterrupted until I got my replacement. Max didn't have to do that he's awesome!”
“Great all around experience thanks to the salesman, Ralph. He was very helpful, very fast, very knowledgeable and even went out of his way to make sure I got the exact phone I wanted. I'm very happy with my new purchase thanks to Ralph at the Cedar Lake location.”
“The store reps were professional, courteous, and knowledgeable. They gave my military son the information he needed before he ships out to transition to the First Net plan. A+++ service”
“I visited this store on calumet ave after experiencing a horrible day that I could not believe would get better. I tried my recent carrier T-Mobile which was right next door to see if they could ease my frustration. Unfortunately they could not, then I saw AT&T next door. I have never been with AT&T before and decided to take a chance. Thanks to a young lady name Mariah who was very attentive, diligent, informative as well as presenting me with a warm and kind atmosphere she met all my needs that day and turn a very hard day upside down! I left the store with a better phone, plan, attitude and a smile on my face. Thanks all to her”
“The reason I gave this location 5⭐ is because I went with my dad and stepmom and Joshua was very patient and calm with them, as they're older. He printed out different options for them so they can see for themselves, and choose their plan. His demeanor and customer service made we want to contemplate switching over, which I would like to do as soon as I can. I definitely recommend this location.”
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“The employees Nick and Diego went way above and beyond in helping me with all my needs to set up my new phone. Great experience. Highly recommend! Will be a returning customer.”