Wetzel Chevrolet is a trusted and customer-focused dealership serving the Richmond, IN and Whitewater Valley area. Customers praise the dealership's commitment to building long-term relationships and providing exceptional service. The reviews highlight Wetzel Chevrolet's ability to handle customer concerns promptly and with integrity. When a customer experienced an issue with an oil change, the dealership quickly addressed the problem, ordered a replacement part, and provided thorough documentation to the customer's satisfaction. This level of transparency and willingness to make things right has earned the dealership high praise. Customers also commend the sales team for their knowledgeable and personalized approach. The salespeople take the time to understand the customer's needs, offer test drives, and guide them through the entire purchasing process. Reviewers note that the dealership's facilities are well-maintained and provide a pleasant buying experience. Overall, Wetzel Chevrolet consistently delivers excellent customer service, whether it's for a routine maintenance visit or a major purchase. The dealership's commitment to building trust and addressing customer concerns makes it a preferred choice for Chevrolet customers in the Richmond and Whitewater Valley area.
The service department corrected a miscommunication regarding our vehicle repair. The service manager and foreman immediately reached out to us and re-examined the vehicle resolving the issue to everyone's satisfaction. This display and concern to do the right thing was much appreciated.
August 2024
They got us in and out and told us cost before they did repair
July 2024
They always greet you well.Do a great job but they need to add a car wash like the four dealership
