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May 2024 by Dan Weismann
THEE best customer service I've received in a decade. Thank you all for being so knowledgeable.
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July 2023 by Ryan Borger
Very helpful
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July 2023 by Shawn Cooper
Never seem to have what I need but still a good place to have machine work done
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May 2023 by Jay Michael (PapaJay)
These guys can help you figure out most of your car care needs. Great store. Tell them Jack sent you.
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December 2022 by AJ
Let me start off by saying that I don’t live in the area, it just happened to be my luck that my vehicle wound up needing major suspension work after my vehicle was deemed unsafe for road travel ?. The first day of repairs for my vehicle (one Friday afternoon) multiple calls were made to many people from what I could tell so I began trying to call auto parts stores myself to try to assist the people at Cody’s Garages. It was evident in no time at all that many of the parts stores in the area just don’t answer the phone (Auto Zone and O’Reilly Auto Parts). To be honest if phones could just continue to ring I would probably still be waiting for staff from AZ or O’Reilly to answer. Which is a far cry from the O’Reilly stores in the state that I live in.In sheer contrast, however, the staff at Napa answered the shops call quickly and then parts were delivered as soon as possible (had to wait for the parts to be available at this location) The wrong brakes were initially delivered, but the peeps from Cody’s Garage called and the guys at Napa remedied the situation to include price matching the cost for the correct brakes ?Aaron has some amazing staff, and I will continue to use Napa in Richmond Indiana because their customer service is unmatched by the competition in the area!
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November 2022 by Doug Turner
They didn't have the parts I needed to fix my fuel tank even though their website said they had the parts in stock. One of the guys behind the counter was happy to look around for the part. Another guy, that was busy punching keys on a computer did not want to get up and help the 1st guy. He seemed aggravated that he had to help.
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October 2022 by Marianne Spain
Not helpful. Two women traveling with two children in a rental car needed replacement batteries for key fob. The employees couldn't have cared less about being of service or helping us when we were obviously stressed.
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July 2022 by Matt Carlson
Website says they have parts, drive all the way out there and they don't have it. How are they still open? Ghosttown.
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July 2022 by Jarred Lewis
Had great service
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January 2022 by Karen Krull
Very knowledgeable. Clean and good service.
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October 2021 by Mr. David
they have the parts you need for whatever you're working on the employees were great to talk to and we're able to understand and find what you needed
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October 2021 by David Stephens
They have the right parts when you need them
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August 2021 by Elizabeth Ladd
Friendly, knowledgeable customer service. Fair prices.
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July 2021 by Carlos G
Nice, clean location. Had 2 hoses made on the spot in just a couple of minutes. Good, helpful people. Have a good selection of parts, accessories, oils and more.
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July 2021 by Chris K
Very poor customer service,had to call three times to get someone to answer the phone and then speak with a rude employee at that...just reminds me why I don't go here regularly..O'Reillys can keep my business
