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January 2024 by Cindy Lockhard
Great service and very friendly!
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July 2023 by Ralph Bane II
Walked in the store looking for a refrigerator and was helped almost immediately. I already knew pretty much what kind I wanted, so Jason had the purchase and paperwork all done within 15 minutes. 2 days later he brought it through my door himself with his fancy robot dolly assisting him. He had to take the doors off AND take the entry door off it's hinges, but he took it all in stride and had it up and running before my dawgs could get over the baby gate a third time. I didn't think of till after he left, but I forgot to offer him a beer. Thank you for fitting me in quickly and getting me away from living out of those coolers since the old one died! Any time you are out that way stop in for a beer Jason!
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March 2023 by Jennifer Oaks
I recently bought a refrigerator from Koons Appliance. Everyone was great! They answered my questions and arrived with the refrigerator on time. There was a lot of work getting the refrigerator into my kitchen. The guys kept at it until the job was done. They even tightened the handle on my old, Frankenstein freezer! Thanks so much!
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March 2023 by Angela Powell
They were very helpful and kind.
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March 2022 by rachel courtney
I have only had experience with their service department which I would not recommend. They literally refused to come out to fix my freezer because they have been out too many times! On top of that the service lady was extremely rude to say the least. Given they don’t stand by their servicing promise I would go someone else to purchase any equipment. For sure worst servicing experience in Richmond by far. Stay away!!
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March 2022 by Hank Handley
Best service around
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March 2022 by Becca Selkirk
Very helpful and delivery time was short
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March 2022 by Steve Perry
Great place to buy appliances, just bought refrigerator and dishwasher couldnt be more pleased
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March 2022 by Michelle Sheard
Purchased a 10 year warranty after they had to bring 3 different refrigerators before one worked. Now they will not stand behind warranty. They only have 1 service tech so good luck with getting someone to come repair appliances you purchased from them. Will not purchase anything from them again. Do not recommend purchasing anything from them.
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March 2022 by Steve Godsey
Great people to deal with!!
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March 2021 by Melissa Risch
Appliance store in Richmond for over 40 years. Very knowledgable, helpful, and great service. 2nd time purchased from them.
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March 2021 by Jeannine Winters
This is a nice little hometown store. The people are very pleasant to work with and they have a nice variety of appliances. I have found their prices on what I bought comparable to the big stores. I also like the fact that you get the same repairman every time.
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March 2021 by vicki hoober
Great service, price, local business.
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March 2021 by Roger Kimble
Had plans for Koons to install new stainless kitchenakitchen in our home. Used them before and service was great when Mr Koons ran the business. Sales Mgr came to take measurements of required items and told us I'll call you in a week to give you a cost, what items I have in stock and approx install date. Never heard a thing for 2 weeks! We called, he said he was still waiting for info on one item. We told him arrange installation the other 3 items and we would wait for the last item to come in. Said I will call you tomorrow regarding install date. Never called. Called him next and he said he was very busy and forgot. Said he was very busy and had not called us, again.I told him it only takes 2 minutes to make a call and update us. That's when I fired him. This lack of service never happened when Mr Koons was there. They're service is in the toilet as far as I'm concerned.
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February 2020 by Sherman Safewright
Right part the first time.
