-
November 2023 by Erika Nichole
Cronin was awesome when buying my new car! Juan was super professional and helped the whole process move smoothly! Everyone I interacted with while in store was super nice and super open to helping me with the process. Definitely recommend if you are looking for a new car!
-
November 2023 by Tammy Brewer
This was my first time purchasing a Toyota from Cronin & I have been very impressed starting with my salesman Lance who came in in his day off to see my purchase through till the end. Everyone I came in contact with were very professional & friendly. Great experience purchasing my 2024 Corolla LE.
-
November 2023 by Ashley Massey
Just 2 weeks ago, I bought a 2021 Highlander, that took me weeks to find. The SUV was exactly what I wanted. From initial contact, Juan was super helpful, informative and personable. We spoke for a few days before I actually came in for a test drive. If he didn’t know the answer to a question I asked, he was upfront in saying that he wasn’t sure, but promptly returned a phone call or text once he had an an answer for me. I live about an hour away from the dealership, and when the car wasn’t ready the day I purchased it, he made accommodations for me. The financing portion was also quick and easy! Thanks for a great experience!!
-
October 2023 by Stetson Rowe
Went in here to buy my first car and walked out as a happy man, Lance made everything happen definitely go see him and get a car!
-
October 2023 by Mike Bui
Perfect dealership to work with. We drove 4hrs to purchase a 2023 Toyota Sienna and it was definitely worth the drive. Juan, Mike, and Austin were absolutely amazing they made the purchasing experience smooth and seamless. We can’t thank them enough for everything. I work at a Lexus dealership myself and I would highly recommend purchasing from them. Very professional and absolutely no pressure felt buying here. Thanks again for everything!!!
-
October 2023 by Toasty Face
Went in to get my Camry the 120k service. Was straight and narrow with me and had a nice area to wait for my car to be serviced. Reasonable pricing for services except for air filter but doing it yourself is easy and cheap. Otherwise, best dealer experience I had in a long time and glad I can get my car serviced here without fear of being ripped-off.
-
October 2023 by Johna C
Drew Duncan was great to work with. We looked at 2 vehicles, drove one and we just kept driving. We love it. Working with him was like working with a friend. He was knowledgeable about both vehicles we looked at , took his time explaining the features after the purchase and just as excited about our purchase as we were. We bought the 2023 trd orp 4 runner and I just love it. Thank you Drew.
-
September 2023 by Tim Davidson
Terrible dealership to work with I wanted to cancel my service contact and gap protection. They decided to drag their feet for over two weeks. Forced me to drive in just so then they could try and talk me out of it. I ended up calling the company that provides all the contracts and gap protection to cancel it much quicker and easier if I could give 0 stars I would. Finance managers are always in "meetings". If you have to buy a car never go through them.
-
September 2023 by Peyton Cohee
Drew Duncan was very professional and easy to work with. He got me in a car I wanted within a very timely manner and made the whole experience stress free. Would highly recommend stopping out and seeing him!
-
September 2023 by kara mullins
Josh was AMAZING! He was very knowledgeable in his field of work. Josh made buying my first car stress free, easy, and fun. He explained every step of the process as I was new to all of it. I would highly recommend you go to Cronin and ask for Josh. I am loving my new Mazda CX-5!
-
August 2023 by Chris Miller
Cronin Toyota is my new favorite dealership. We live 90 minutes away, but will go out of our way every time we are looking to upgrade our “fleet” in the future. Lance Faught made the process so easy. He responded to all of my questions immediately and I felt ZERO pressure throughout the process. I received a deal better than I was even expecting. Thanks so much to the entire team at Cronin. Looking forward to referring everyone that I know to bring their business to Richmond, IN.
-
July 2023 by Joshua Yoder
Buying a car is one of my least favorite things to do, but Lance Faught made the experience one of the easiest and most relaxing I have ever had. Since the sales team at Cronin doesn’t work on commission, I didn’t feel any pressure into making decisions my entire time there.Walking into the dealership, I had no specific idea what I was looking for. Lance met my wife and I at the door and struck up a casual conversation. Instead of a barrage of suggestions and questions, he listened to our story as we listed some of our needs. Well within the hour, Lance had me in a car I’ve dreamed about for some time, and I absolutely loved it.Barely another hour passed as we worked with Stephen Lakes to finance the vehicle, and then we were out the door. After such a great experience, my wife and I plan to be back before the end of the year when our lease is due.
-
June 2023 by Brandon Karem
I can’t speak highly enough of this dealership, absolutely 10 out of 10. My salesman, Drew and the sales manager were absolutely incredible. I wish all dealers conducted themselves in this manner.My next Toyota will be purchased here!
-
April 2023 by Brit G
We worked with Lance on trading in our Odyssey. We came with 2 ideas of what to drive and he helped us test drive 2 more cars on-top of the ones we liked. We fell in love with the pilot and Lance made the whole experience very smooth. I liked that he was laid back and let us voice our concerns. Friendly service and great experience overall?
-
April 2023 by Ruth-Ann Barker
First time buying a nicer car and it was incredible. I worked with Drew and he was magnificent! I didn’t feel pushed or pressured into buying anything, and home didn’t even go in with the intent to buy. But fair prices and wonderful customer service, mixed with the perfect car made for a once in a lifetime buy. Definitely recommend Cronin!!
