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June 2024 by Gary Miller
So I made an appointment online for Covid vaccines for myself and wife. Arrived and see this on the reader board outside. When I went in to the pharmacy I was told “oh we don’t have those anymore. We sent them back.” The tech was actually very abrupt (I could use other adjectives ). I ended up going down the street to CVS and was in and out in 20 minutes, vaccines complete.
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May 2024 by K R
Placed an order online. Sent my husband to pick it up. There was a manager there I believe she was a training and I want to say her name was Melissa. She was extremely rude to not only my husband but he had to call me because she was insisting the order was not even placed to that store.
She wouldn't let me speak. She was yelling at me on the phone. Wouldn't give me a minute to even give her the order number treated us like we were idiots. Her level of customer service was astonishing.
The store manager really didn't seem like she cared either. I will no longer be shopping at this store. I can't believe they hire people like that.
I work in customer service everyday. I am a district manager. I know what customer service is supposed to be and apparently Walgreens is not teaching that to their employees.
If I could give this Store zero Stars I would.
Completely pathetic!
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April 2024 by Robert Taylor
They told me they couldn't fill my prescription if I wasn’t using insurance and was paying cash.
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April 2024 by mark huria
Count your pain meds, for months I would run out early, would always have filled at 5 am before work.
Would get to work and count them because they were in a smaller bottle.
Always 40 pills missing, count your meds,
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February 2024 by Donna Boswell
Always loved this store. Changed. Waited for prescription. for 3 days. they were out of it. Called several times. Not once was I told this or I would have transferred it. Also not good anymore on refill reminders . Also so second time lady today same one told me I could not use GoodRX would not make a difference. Checked before I left home and it was 30.00 cheaper. She said it would not make a difference. Well my other pharmacy checks. This is the second time she has said this. Need to train her again. All the others are way better. Good Rx when I called them said no reason it would not go through. She gets a F_. Also did not want to add an allegory for me. If she did not know what it was should have got help. Supposedly she finally did it.
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December 2023 by Melanie Fausch
The pharmacist didn’t have a drug needed right away. She went above and beyond to find a store that had the medication. Especially during a busy cold and flu season, and it’s rush hour. Kuddos to pharmacist Kristin!!!
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December 2023 by Jose Rangel
Nice courteous people, but late to open pharmacy ..15 after lunch ...it depends on who's working.so I can't blame them all.... December,172023
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December 2023 by Manny Villagomez
two times have i had issues at pharmacy with covid testing and they wanna act stupid like they dont know what they doing horrible
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November 2023 by Privyet Properties
I’ve said it once & I’ll say it 100 times: Portage Walgreens pharmacy is the worst Walgreens pharmacy I’ve ever been to. If they somehow manage to have what you need in stock, the staff is RUDE for absolutely no reason. They also lack the common knowledge that it is in fact legal to fill a paper script from Illinois. Only here do I run into any issues after waiting 30 minutes in the drive thru lane. The one thing I will say about this pharmacy is that they are consistent.
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October 2023 by Alexandrea Karnick
I have never had so many issues at a pharmacy before. Longest wait times on the phone. The call center gives you the run around. The staff is rude. Prescription will be out of stock and when it’s in stock they don’t fill it automatically. You have to keep calling and get the run around.
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October 2023 by Jammy
Pharmacy Clerk tries to play God with medicine…. Tells me it will be in monday when they had it in stock. Waited 40 minutes and left. I was sent here from my regular store which was pre arranged 5 hours earlier. Rather due without my diabetes medicine then play her God games.
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October 2023 by Stephanie Dowdy
I try to be as understanding as possible as I’ve always worked in customer service and also I’m aware there’s a huge shortage in workers.. but after a few times of dealing with this Walgreens I’m about fed up.Anytime a prescription is sent over from my doctor I never hear from them, so of course I call to check on it. There’s no prescription in my file, so I speak to a representative only to be told they never processed it in the first place. I’m sitting here in the phone confused if I’m supposed to call after it’s sent and confirm with them to proceed with processing it? The technician on the phone was 100% completely ignoring any question I had and all I was doing was trying to understand how to prevent this from happening because it’s been 3 days since it was sent and she tells me would you like us to fill it and it might be ready tomorrow or the next day?! It just doesn’t make any sense! Don’t expect to get your prescriptions actually filled or god forbid any help or a question answered even if it’s for 5 seconds. This is twice now.
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September 2023 by Antione Leonard
Communication issues
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September 2023 by Markus Davis
The pharmacist Tim is a an absolute miracle worker, upon calling the store at almost midnight, I explained my situation to him, needing prescriptions changed from a store that was closed to his store he not only got the job done but made me feel as this was a matter of personal urgency for him.Way to take care of your patients. This isn't my normal store but it is now 5 stars for you guy's!
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August 2023 by Karen Ellison
My absolute favorite Walgreens location hands down. Excellent Customer Service Always.
