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March 2024 by Tanya Nicole
Horrible customer service, my husband and I came in for a few things and to walk around to compare and price for my coming garden this year. A forklift driver almost hit a group of people with young children and ourselves, i turn to the older gentleman on the forklift and scolding him because he did not have anyone helping him to guide for safety or roped off the area that he was working in. He was so busy trying to pay attention to what we was doing and playing security guard that he almost caused a major collision.. He got mad and call security to the garden section as we was leaving, we started to walk around just to pick up a few more things just get followed throughout the store by multiple employees. Once we got to the checkout out the young lady had the nastiest attitude because their card machine was not working properly. Do better people are paying their hard earned money to keep that place head above water, treat people with a little more respect. Stop following all the minorities thinking they’re stealing.
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December 2023 by Zane Spiegel
Left work to pick up some cans of high performance enamel for scissor lifts that my company repairs. Website said they had the paint in stock. Get to the store, and they are not in stock! Wasted 30 minutes. This is not the first time either. Why doesn't Menards just do away with showing whether or not items are in stock? Just have your customers call in if you can't manage your inventory.
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December 2023 by NIck
Started a tile project and stopped in Portage Indiana store to get supplies. Your employee Edwin was attentive and very thorough in helping me choose all the necessary items I needed. Great job !
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December 2023 by Abigail McAlpine
Absolutely terrible customer service. I was simply having a family reunion and reconnecting with some old chums building a fort when a rude worker interrupted us. They proceeded to cuss us out, giving us unwelcoming stares. We began to leave the store feeling their hostility towards us when we realized they were talking amongst themselves about us. I highly suggest going to a Home Depot for supplies instead, as the workers here do not know how to act.
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December 2023 by Nick Laviolette III
Menards will happily sell products that don't work and then refuse to refund you for them.
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October 2023 by Donald Gregory-Kreighbaum
Great Christmas presentation. The store was clean and organized.
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August 2023 by Kurt Krause
Do not buy keys from the store the general manager Jackie if the keys do not work cannot help you she will refer you to the building manager who cannot help you. I strongly suggest you stay away from this key machine it takes your money if your keys don't work and it says maybe in 48 hours will refund your money. Not cool and Jackie needs better training for a store manager.
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August 2023 by Bert Branson
Great hardware store! Big box selection with a home town hardware store feel.
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July 2023 by Alexander Kelly
Normally, I know what I'm looking for. Today, I didn't. Jaclyn asked if I needed help and I did. I was looking for replacement parts for something built in the 70s and though the store did not have the parts she explained to me with a few new grommets I could retrofit the part to make it work again. Went home, tried it out, and it worked great. Thanks for the five star customer service Jaclyn!
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May 2023 by David Underwood
None of the workers have any experience in the areas they work seems like even the managers just stock and they do a very poor job at that as well
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May 2023 by Delaney
Edwin in flooring was a huge help when we were deciding on a type of floor to buy for our home. He gave us all the information we asked for and ordered the extra boxes we needed. He was patient with us even when we were being indecisive. Couldn’t have asked for a better experience!
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May 2023 by Louis B.
It was 5:39 pm and the garden center was busy. I ran in real quick to get 5 plastic flower pots . I go to the registers in gardening and the person at the register said they are closed... it's 5:39 pm. She points at the sign on the counter, it doesn't say closed. Come on do better. What is it with menards in less desirable areas , or the the typical employee .
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March 2023 by Dustin Byrem
went for several items and wound up spending more time searching for an employee to help me in each section than anything. the employees I did find had absolutely no knowledge of there department, and no desire to help customers. will avoid this place moving forward as they didn't seem interested in my business. I had to find 5 different employees on my own all of whom passed the buck w different direction forcing me to find the next employee myself going back and forth due to there lack of knowledge and interest. poor customer service. when leaving only 1 line open was held up by the cashier speaking to customer after they we're done checking out and while checking others out causing the line to backup leven further.
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March 2023 by Tanya Fook-Marshall
Basically, I purchase household cleaning items, lightbulbs, light fixtures, fans, tools, flooring, paint, detergent, faucets, garden plants and supplies, holiday decorations, and other items they sell, as needed. My latest purchase was a Maax Shower door
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February 2023 by Mike n mike Construction
Always find what I need here even if I didn't know I needed it. I could spend hours here just walking around.