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February 2024 by Nunnaur Bzznzzz
Seems like a very busy shop. They did not even start working on my vehicle for 3 days. I picked it up and canceled the repair.I went to a shop down the road.
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January 2024 by Laurie Holden
I had a wonderful experience with Gerber Collision. My son was in a car accident that left his passenger side and front damaged. They were able to make the car look brand new again. They have great customer service. The price was around the same as Kia would have charged. Greg went above and beyond to help us. We highly recommend!
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July 2023 by Kaitlynn Saxe
Super impressed with Bob and everyone’s work at Gerber in Portage! I was so sad when my car was hit and I was worried it would be obvious that it was repaired, but you can’t even tell! Not only did my car look amazing, but they cleaned it inside and out! Thank you so much to everyone at Gerber! They did an amazing job communicating throughout the repair time and definitely would say that it was done in a very timely manner.Service: Auto glass repair
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June 2023 by Joseph Coburn
First of all it took them forever to do a simple insurance repair, and when I picked up my vehicle there was paint on my rear seats, I have photos to prove it! I instructed them to lock my vehicle and leave the key fob in the console, well my doors were unlocked which meant any common thief could've stolen my vehicle anytime! I'm very disappointed with the service that I received, these guys are getting very sloppy with customer service! The young lady at the reception desk was the best person there, she is very courteous and professional! Gerber will never get the opportunity to perform any work on my vehicles again! I'd rather ride around with the dents!
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May 2023 by Lisa Kelly
Greg from this location was extremely helpful and fixed my car that the Valparaiso location completely unprofessionally fixed my car. They made a mess of my car and Greg had to fix it would recommend THIS location.
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February 2023 by Isabella Del Valle
Was sent here by USAA for an accident. Everyone was Extremely unprofessional except the young lady who works at the front desk.They fixed everything but the damage caused by the accident. Told them and the insurance about my concerns from the accident and they didn’t even check it until I finally came to pick up the car. The general manager Greg then told me they would check it out and it sounded like the axle. The next day I had to call them multiple times to even find out what was going on. Finally I took it upon myself to call the insurance company and they said they had not heard from them. The insurance company then called Gerber themselves and were told the damage was not from the accident. Greg proceeded to wait 2 hours to call me and tell me that I could pick up the car. They even knowingly committed insurance fraud and told me my car was missing a resonator from a previous accident that occurred before we got our car but since it was on the same side of the accident he would be able to “help me out” and say it was caused by the accident to the insurance. I even have him saying it on an audio recording. I may just end up uploading it to the NICB fraud reporting website. Just a piece of advice to businesses out there that do insurance jobs. If you are going to commit insurance fraud do not involve or let your customers know we do not want to be a part of it.Service: Body & Trim
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February 2023 by Kordell Williams
The GM at this place “Greg” is a con artist. Seriously! This guy literally lied to the insurance company to get a $900 part for my car approved that had nothing to do with the accident. He ignored the real issues with the car that was actually from the accident. He lied to the insurance company again and said the real issue with the car was not from the accident, sent us on our way with the same issues.. I definitely contacted USAA INSURANCE COMPANY regarding this matter and reported them for insurance fraud. I have proof!Service: Body & Trim
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November 2022 by Latonya Lewis
They don't accept car shield and prices are too high.
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August 2022 by kurt brown
Everyone that I worked with was so professional and nice
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June 2022 by Patrick Scott
Yes I love this place and treat you like family
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April 2022 by Mike Kuciver
Awesome Facility great repairs clean Atmosphere Great Customer Service
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March 2022 by Rick Eli
Took my vehicle in to check on some warranty work the man working was very rude didn't want to stand behind work and I have been a loyal customer for all my collision repairs never again office girl told me she had only been there a month but I remember her from 2 years ago stay away they don't honor their warranty and get loud and rude
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December 2021 by Tod Allen
They were there when I needed them and quickly too. I called in the morning and they had Dave the technician out there that afternoon. I was surprised they even had my glass available that quickly, being it was for an unusual vehicle. But they did. Very very satisfied with Gerber Collision & Glass.
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October 2021 by Chidori
I’d give zero stars if I could. They will do anything and everything to not do work on your car including raise prices of damage so it’s considered totaled. The customer service is terrible. Honestly an all around bad experience with this place.
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August 2021 by Nick Domke
It’s picture is the right way from the factory, 2nd is Gerbers way
