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December 2024 by Kristin Fouts
My car died while waiting for my son to finish basketball practice so, after a jump, I went to NAPA in Plainfield for a battery test. I needed a new battery and Eddie and Rachel helped me find the best one and even installed it. They don't typically do that, but I had my young boys with me and they wanted us to be safe. They were so kind and careful and I am truly grateful for their expertise!
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December 2024 by Marthe Ciceron
No customer service
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November 2024 by Kerry Logan
I was met by Rachael, who asked if she could help. I was looking for NAPA brand glass cleaner. She said they were being sold at a "Buy One, Get One Free" offer. They were each priced at $5.29, so buying four would cost $11.32 with a 7% sales Tax. Instead, she said she just made each one $3.00, but then added tax on top of that price for a total of $12.84. When I called her to complain, she said she would gladly refund the difference of $1.52. It would cost me more in gasoline to drive back to her store and return home. So, I am not going to shop at the NAPA Plainfield, IN store ever again. In fact, all of my future automotive parts will be purchased from Auto Zone or O'Reilly Auto Parts.
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July 2024 by Dr. A
RUDE MANAGEMENT, Would be better off going to advance auto parts down the street
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April 2024 by Michael B
Friendly and knowledgeable staff. Excellent price on pads and rotors for my Kia.
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March 2024 by Daisy Bennett
Highly recommend Jared at Napa in Plainfield! He had amazing customer service, friendly, and willing to answer any questions! You won’t be disappointed!
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March 2024 by Kenneth Witcher
Was in and out in less than 5 minutes, had my parts in a flash
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January 2024 by KAY
I won't do any business there again.
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December 2023 by Tina Harless
This place is a complete joke! Rude employees and no one wants to help customers.
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October 2023 by Marcus Turner
We had trouble finding anyone that could help us - very unusual for a NAPA. Will be back but to another location.
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April 2023 by John Sharbaugh
I put in an online order for $95.54 for in store pickup. The email I received said the order was supposed to cost $95.54... But they charged me $100.32. I checked with my credit card and sure enough they charged me $100.32. So when I went to pick up the item I showed the employee their mistake asking if they could please fix it... And he said, "No, do you want the stuff or not." Well I needed the parts so I was told to contact customer service in corporate if I want to try to get my money back. In the receipt they printed out for me actually says I should have only paid $95.52, So the online receipt is different than the amount that they charged which is also different than the amount that they have on the receipt for the pickup. Incompetence at it's finest.
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March 2023 by Mark A. Woelfel
Friendly service!
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February 2023 by Doodle1987
I won't do any business there again.
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January 2023 by Get The Good Stuff
NAPA here in Plainfield, Indiana is a lot less expensive than the Advance Auto Parts store. Advance Auto Parts will charge retail price plus 50%. Get the Good Stuff at NAPA Auto Parts.
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January 2023 by Shasteen Harless
Clean and friendly staff
