Harbor Freight Tools is known for great prices and a great selection of tools, including small engines and items many other stores do not carry. The stores are typically clean and organized, making items easy to find. The staff is frequently described as wonderful, very helpful, friendly, and attentive, often going out of their way to retrieve items from the back. While some sale items can be sold out, leading to occasional disappointment, the overall value and quality of tools for the price are considered good to great. It is a store that earns customer appreciation and respect.
